ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi,
Recently my BeoLine 1 has stopped presenting the caller ID. The problem appears on all Becoms throughout the entire house (2 x Becom 6000, Becom 5 and Beocom 2). What puzzles me is that when I plug in my old Beoline PSTN (in the same phone jack) caller ID's appears. My Beotalk 1200 (connected to another phone jack) also identifies the incoming calls. I thought that the problem was with the Beoline and therefore acquired a new one yesterday. However, problem still appears, i.e. my phones are unable to present anyting else than "incoming call", no caller ID.
What I have tried - unfortunately without success:
- Plugged in new Beoline to a new telephone jack
- Reset the base station (9#9#9*INT)
- Reset the handsets (9#9#9*INT)
Anyone with an idea where the problem lies? It is very frustrating, especially since everything works as expected with the Beoline PSTN .
Best regards,
Emil
Can someone please reply to this question, which I see occurring frequently?
I have the same problem with the following hardware: Beocom 6000 Mk1 handset and base (both serviced recently and updated to SW version 2.5) + Beocom 6000 Mk2 handset with SW version 2.6.
No caller id information is shown (I have checked and I get caller id on an ancient Panasonic cordless). Neither do the handsets flash after the phone has rung as they should do to show someone has called.
I bought these phones from an official reseller. Do I have to dump them and start over from scratch at great expense or is there a solution (which I would expect from B&O)?
Thanks,
Jonathan
jweatherill:I bought these phones from an official reseller. Do I have to dump them and start over from scratch at great expense or is there a solution (which I would expect from B&O)?
Have you tried asking the reseller? It seems from both cases that problems have occurred after a software update. I assume you have the user manuals for your system and have ensured they are set-up as described in the manual?
Dave.
I should obviously have posted this a long time ago but... Anyhow, in my case it was actually a damaged landline which caused the problems. They installed fiber in the neighbourhood and the copper cables then was damaged (but not completely broken) somewhere. Still, a bit peculiar that the new base stations were more sensitive to this than the old big one and the Beotalk 1200.
Everything works for me again so maybe this could just be wort a try?
Everything works for me again so maybe this could just be worth a try?