ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
We bought a Beovision 7-32 in 2009. Last week my partner heard the TV go 'pop' (it was not switched on at the time).
He took it to the nearest B&O service centre and has been quoted more than £1,000 to repair it. We have been told that the fault is due to a 'power surge', notwithstanding that the TV was plugged in via a surge-protected socket.
We have several other (non-B&O) TVs and computers in the house - none of which were affected by the aforementioned power surge.
We are wondering if any other users have experienced problems with the Beovision 7-32?
I think its just bad luck really. I experienced a power failure and there was a surge, my Beovision 7-32 was fine but my desktop computer ended up with a blown power supply. So its really just that the Beovision bore the brunt of it.
Hi, and welcome to beoworld.
Have the service centre said which part(s) need replacing?
What 'type' number is your BV7? (this will be printed on the label on the rear).
Where in the world are you located? I'm pretty sure I've still got a box of BV7-32 parts in the garage, so if you know what is needed I can have a look.
Regarding the surge protected sockets, a lot of the cheaper ones provide very little protection, and I've seen ones that claim to be surge protected but which when opened up actually have no protection at all built in.
Some of the more expensive ones do come with a connected equiment warranty though and although I've never had cause to try and make a claim using this warranty so don't know if it's worth the paper it is written on - it might be something worth checking / investigating...
Kind Regards,
Martin.
patnpete:We live in Gloucestershire. Whereabouts are you please?
I'm in Devon (Exeter).
patnpete:The expensive component is noted as Pcb 999 Chass BGLL'IDK (EUM) BeoV 7-32 mk3. I'm not sure about the type number - shall check and revert (or is it mk3...)?
Ok, no need to check the type number as knowing it is a mk3 is sufficient. I'm pretty sure I have a spare chassis (PCB 999) that will fit this TV as well as a spare power supply in case this has also been damaged, but when buying a replacement from B&O this PCB would come complete with a small foil box which contains the software, settings, serial number, pin code protection etc., and swapping the chassis for a brand new one would then require access to the service tool to configure the new board (I don't have access to this service tool as I'm not a B&O authorised service engineer).
I have however, on more than one occasion, sucessfully swapped the main chassis PCB on these TVs whilst retaining this box from the original TV - whether this will be sucessful depends on whether it is the PCB itself that has failed or one of the chips inside the aforementioned box. Given the quote you have been given for repair is several times what it would cost to replace the TV like for like with a good used example, I guess there is little to be lost in trying though.
I'm working in Scotland again in a couple of weeks time and will likely be travelling back on Friday 24th, so if you're not in any desperate hurry and would like to attempt this solution, I'd be more than happy to pop in on my way back home (late afternoon / early evening) and see if I can get it working for you in exchange for a cup of tea, a biscuit, and an opportinuty to break up the long drive home
Hi Martin,
This sounds really helpful. Let me talk with my other half as he's the technical one (he may want to discuss with you directly).
I'll come back to you asap.
Cheers.....Pat
no worries.
email sent.