ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
All
I bought an Essence last week. While I do like it in general, there is some strange behaviour which I can't get fixed. I can't switch back from "Music" (from my ipad or from a DLNA Twonky Server) to TuneIn Radio. When I select Radio the app shows that I am switching to TuneIn. The Radio logo pops up, however streaming does not start. This behaviour is the same via the app, the IR eye Join button, or the Beo4 remote.
Does anybody know how to resolve this?
I already posted the below message to BeoCare, but they had no immediate answer. A ticket has been created for the technicians.
"This week-end I have bought an Essence Mk II for the kitchen. In my living room I have a V1, so I can enjoy the multi-room experience, which is great!In the kitchen I have an IR eye to control the Essence.I have one problem when executing the following sequence. - Switch from TuneIn to Music works fine. Music from my Twonky DLNA server on the iMac starts to play.- Switching from Music to Radio (TuneIn) does not work. When I press the Radio button on the Beo4 remote, the Music stream stops. I can see on the BeoMusic app that the TuneIn Radio Logo appears. However, the TuneIn Radio stream does not start. I also don't hear the "beep" that the Essence normally makes when switching sources.Executing the same sequence with Spotify works (TuneIn --> Spotify --> TuneIn).How can I solve this? I assume I am on the latest software version: 1.10.6883.xxxx"
jans:When I select Radio the app
Or did you press Radio on the remote? How did you "connect" this command to the TuneIn of the Essence mkII.
Carolpa: jans:When I select Radio the app do you mean RADIO? or do you choose TuneIn in the Beomusic app? Or did you press Radio on the remote? How did you "connect" this command to the TuneIn of the Essence mkII.
Check the log and is it the same fault?
"Believe nothing you read and only half of what you see, let your ears tell you the truth."
Chris: Carolpa: jans:When I select Radio the app do you mean RADIO? or do you choose TuneIn in the Beomusic app? Or did you press Radio on the remote? How did you "connect" this command to the TuneIn of the Essence mkII. Check the log and is it the same fault?
Carolpa:Note: my Essences do not show this behaviour!
jans:I have one problem when executing the following sequence. - Switch from TuneIn to Music works fine. Music from my Twonky DLNA server on the iMac starts to play.- Switching from Music to Radio (TuneIn) does not work. When I press the Radio button on the Beo4 remote, the Music stream stops. I can see on the BeoMusic app that the TuneIn Radio Logo appears. However, the TuneIn Radio stream does not start. I also don't hear the "beep" that the Essence normally makes when switching sources.
That's clear, I try to replicate it tomorrow.
Chris:That's clear, I try to replicate it tomorrow. "Believe nothing you read and only half of what you see, let your ears tell you the truth."
have you checked in the BeoSetup app your contents>sources>local list? my M5 was disconnected from TuneIn three times since the marvellous Airplay-update. its since five days that it stays connected
Wohnzimmer: BeoVision Avant 55", BeoLab 11, 12-2 und 12-3 für 5.1-Sound + appleTV 4K und Philips BluRay-Player; BeoSound 2, BeoSound 3000 (fast nur noch Deko)////Schlafzimmer: BeoEssence MkII, BeoLab 4000 + Samsung 46"-TV////Büro: BLC NL/ML, BeoSound 35, Thorens TD320MkII, Samsung 32"-TV, WesternDigital 4TB-Server////Bad: BeoLab 2000; alles CAT7 verkabelt////Küche: M5 (drahtlos) plus diverse apple-Geräte (imac, macbook, ipads, iphones, timecapsule, watch)
jans:- connect wired instead of wireless: no change.
As I cannot replicate the problem, I feel sorry that Ican't give you further help.
Changing from TuneIn, Deezer, DLNA music or vice versa with the remote works perfectly. The same goes with the Beomusic app. I tried also with changing to multiroom, and again only with the passive. But it keeps giving me no fault in using the Essence.
Sometimes it acts a bit slower, because I change sources or tracks probably to fast, and then I get the impression nothing is reacting. But being patience, after some seconds it changes. The Essence is wired connected, as is all B&O.
jans:How can I solve this?
May be obvious, but did you try to:
I did a reset with a paper clip on the back, but in a wireless setup. Didn't change anything. Would wired make a difference?
I really feel I would need to re-install the latest software version. Resetting to factory settings doesn't change the software version. Any idea how I could force the Essence to re-install the latest version?
Thanks all for trying to reproduce the issue, and suggestions ways to resolve it. Unfortunately, the issue is not yet resolved. Next week, I'll try to pop in at my Dealer, and see if we can reproduce the problem and find a solution in his settings.
In the mean-time, I continue with the workaround, which is to go from Music to Spotify to TuneIn instead of directly from Music to TuneIn.
Eclipse 65V1-32Beosound M5Essence MK2BLI
jans:In the BeoSetup app I changed the buffer time from 'Automatic ' to '2 sec'. Now everything works as expected!
Seanie_230:I am so excited to get my Essence this week on Tuesday...
Sean, you bring the bubbles, we provide glasses......