ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Duels:If apple made a TV this would never happen...... Just kidding
Just kidding
Your funny.......
Duels:If apple made a TV...
CB: Duels:If apple made a TV... ... you'll have to change it every 2 years (it's a revolution !)
... you'll have to change it every 2 years (it's a revolution !)
Oh it'd still happen but Apple would have convinced you it was your fault.
Jeff
I'm afraid I'm recovering from the BeoVirus.
ngnear:...are not only a B&O problem apparently. https://www.theguardian.com/technology/2017/aug/24/samsung-tv-buyers-furious-after-software-update-leaves-sets-unusable Tim
https://www.theguardian.com/technology/2017/aug/24/samsung-tv-buyers-furious-after-software-update-leaves-sets-unusable
Tim
I think the crux of it is that software problems are not unique to B&O, but at the price point of B&O, they shouldn't be.
Sal:I think the crux of it is that software problems are not unique to B&O, but at the price point of B&O, they shouldn't be.
And has B&O ever responded like this...
"Any customers affected are encouraged to get in touch with Samsung directly by calling 0330 726 7864. We would like to apologise for the inconvenience caused to our customers.”
MediaBobNY: Sal:I think the crux of it is that software problems are not unique to B&O, but at the price point of B&O, they shouldn't be. And has B&O ever responded like this... "Any customers affected are encouraged to get in touch with Samsung directly by calling 0330 726 7864. We would like to apologise for the inconvenience caused to our customers.”
On the other hand, I'm not sure Samsung (because of its size certainly) has a "Mr Thomas Andersen" or a "Mr Geoff Martin" directly answering to us on a forum...
CB:On the other hand, I'm not sure Samsung (because of its size certainly) has a "Mr Thomas Andersen" or a "Mr Geoff Martin" directly answering to us on a forum...
Well, I'd imagine that those of us who participate in this forum are a small fraction of B&O owners out there. A small vocal portion. I'd bet that the majority of B&O owners don't even know BeoWorld exists, let alone would take the time to create an account and participate. I'm grateful for Mr. Thomas Andersen and Geoff Martin for contributing, but I don't see how their participating makes up for the rest of B&O owners who have been disappointed by the software shortcomings and don't know where else to turn.
Good on the SW group for stepping up to the plate, here, but how about the other times when real issues have been brought up on these forums? For example, there was no admission or specific response from B&O that something was amiss in the BL20 Armageddon thread (I even called on Geoff to comment on it specifically in another thread he was participating on - no response) or, lest we forget the Essence Remote BT issues thread for which the main solution is to wait for the next version?!
/end rant
Seriously though, I do appreciate the participation from B&O on these forums, and you're right, that participation is likely a result of B&O's tiny size compared to Samsung, as well as B&O's place in producing non-throw-away boutique products. However, I think far too often our love of the brand makes us all a bit too forgiving and patient when the SW / tech world outside of B&O is advancing and solidifying functionality in areas that B&O is having trouble with -- that being said, I do sense that the patience is wearing thin. I hope B&O can continue to right the ship.
Good points, Sal. A further frustration is the approach that B&O tech support has been taking lately of trying to send us to our dealers rather than to give direct support to the consumer. While I understand that it's nice to strengthen the relationship between dealer and customer, I don't expect my dealer to have the technical knowledge that BeoCare technicians should have. Also, I hate bothering my dealer when I feel that it's taking him away from his presence in the showroom. Can you imagine if you called Samsung tech support and they refused to provide help and sent us instead to our local Best Buy shop for tech support?
Hmmm may be...
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