ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Does anyone know what happened to Genserve,here in the U.K.
They were appointed main service agents for B&O,and even employed personel that transferred from the presumeably defunct previous service operation outsourced by B&O.
I had occasion to take an item there for repair,and was impressed by the efficient (although expensive!)fast turn around of the repair.
Have they suffered the "blight" of association with B&O which seems to be afflicting so many?
What a comedown indeed.B&O used to provide superb support not only on a day to day basis for owners and Dealers,but also with regional training courses,and "meet n greet" events too.
Sad,sign of the times?
Regards,
Nick
Genserve folded a while back. Most dealers have there own service facility, or use a local service provider that supports a number of dealers. Ingram Micro Supplies based in Germany are now authorised audio repair agents for under guarantee products.
When Genseve went under at least one independent service engineer who does warranty repairs for B&O was left out of pocket having done work and was not paid.
Not exactly a good way to retain good engineers and goodwill for the brand!
Sad but all too familiar routine with mass market brands,but surely not what's expected from a "premium"manufacturer?
I was intrigued by the earlier post too that advises that a German company now provides support for B&O audio products?
Do they have agents in the U.K.?
The plot thickens!
Dealers ship the faulty products to Germany - that's as local as it gets.
Going back years ago, we had a proper service base in Gloucester, engineers, service managers (Bob Clementson and Hans Rackham), local product support, dealer/customer support ( David and David) and I knew them all. Unfortunately, the brand can no longer support such luxuries...
SHEFFIELD: Dealers ship the faulty products to Germany - that's as local as it gets. Going back years ago, we had a proper service base in Gloucester, engineers, service managers (Bob Clementson and Hans Rackham), local product support, dealer/customer support ( David and David) and I knew them all. Unfortunately, the brand can no longer support such luxuries...
Without these so called luxuries there soon won’t be a brand (shops).
Yes I think the plot does thicken reading this thread. It just puts me off the brand more and more. How has this tragedy happened? I seriously don't get it. Peter Bang (and Olufsen) must surely be turning in their graves. All this hard work and effort for what... this? It's an insult to them, their legacy and their respective families. You simply don't just destroy a high end reputable brand like this! Who initiated the self destruct button and why?
No words...
Any dealers left, please sell up and get out while you can. B&O are clearly finished. Don't go down on the sinking ship with them.
Simon.
B&O products are V1-32, BS2, H95, E8 and an Essence remote.11-46 now replaced with Sony A90J 65”, Sony HT-A9, Sony UBP-X800M2 and Sony SRS-NS7.
Ah yes,the heady day's of Eastbrook House.I clearly (well,mostly!)remember trying to concentratee on the complexities of the CD4 decoder,after a typical nourishing staff canteen lunch!!!This usually to be followed in the evening by dinner(on B&O!)at a local hostelry!!!
Happy day's indeed.
Of course nowaday's,busineses are in thrawl to their accountants and bankers,people who generally don't have much imagination beyond the "bottom line" of the balance sheet.
This is modern commercial reality,but I still think there is a place for the B&O product in the market,but concentrating on equally fickle area's of the market eg "bling" at one end and "yoof" at 'tother,is probably not wise long term?
Alienating your customers with poor product support is like" shooting yourself in the foot" too
solderon29: Of course nowaday's,busineses are in thrawl to their accountants and bankers,people who generally don't have much imagination beyond the "bottom line" of the balance sheet.