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Beovision Eclipse and sky q box

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thorne
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thorne Posted: Sun, Aug 16 2020 11:41 PM

I can successfully connect using UHD 8 bit, but 10 bit will not work. Is there anyone who has managed to connect using UHD 10 bit?  And if so, any tips on how to do it!

riverstyx
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riverstyx replied on Fri, Aug 21 2020 9:01 AM

Hi,

 

There are a couple of places where UHD Deep colour needs to be turned on to use 10 bit. Firstly enable it for HDMI 2 on the screen (the port that the sound centre uses to connect to the screen):

Home -> Settings -> Picture & Programmes -> Picture (I think it is in the 'Picture' menu, but I'm doing this from memory, so if not check under 'General')

Then enable it for the HDMI port that your sky box is connected to on the sound centre (HDMI A/B/C or D) under:

Home -> Settings -> Sound & Beolink -> Sources 

Hope this helps,

Martin.

thorne
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thorne replied on Fri, Aug 21 2020 4:00 PM

Hi.  Thanks for replying. Yes, I have both Ultra Deep Colour settings turned on, but still won’t connect at 10 bit

thorne
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thorne replied on Fri, Aug 21 2020 7:42 PM

Any more thoughts?

thorne
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thorne replied on Fri, Aug 21 2020 7:42 PM

Any more thoughts?

thorne
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thorne replied on Fri, Aug 21 2020 7:43 PM

Any more thoughts?

Mikipidia
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Mikipidia replied on Fri, Aug 21 2020 7:47 PM
Have you tried attaching it to the panel? Could also be hdmi cable related, either the one the sky box came with or the one between the soundcenter and screen, but probably the first.

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riverstyx
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riverstyx replied on Fri, Aug 21 2020 8:08 PM

I've generally found the sky q boxes don't reliably detect 10 bit if you use the auto detect, but I've never had an issue getting them to use 10 bit when selecting this option manually providing both the UHD deep colour settings are turned on. You usually get a blank screen for a number of seconds, then just about enough time to select the button confirming it is working before the timer runs down to zero and it reverts back to the previous settings.

As Mikipedia mentioned, it may be a cable issue so would definitely be worth trying it connected to one of the HDMI ports on the screen (remembering to enable UHD deep colour on that port too). You obviously won't have PUC control then but it may help to narrow down the cause.

Martin.

 

 

 

 

thorne
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thorne replied on Sun, Aug 23 2020 11:25 PM

That could well be the reason, but I won’t be connecting sky q box to the screen because I want to use PUC.  Can you explain why it makes a difference if you conn3ct it to the screen rather than the speaker

riverstyx
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riverstyx replied on Sun, Aug 23 2020 11:36 PM

The suggestion is to connect it directly to the screen for testing, not permanently, as it may aid in determining where the fault lies.

If it works when connected directly to the screen, but not to the sound centre (assuming you use the same cable), then it is likely the issue is with the sound centre, or the short HDMI cable connecting the sound centre to the screen.

If it still doesn't work when connected directly to the screen, then the issue is likely to be with the sky box or the cable you are using (or I guess, potentially with the main board of the screen, but that is unlikely).

Are you using the HDMI cable supplied with the sky q box? If not, how long is the cable, and is it premium certified? Not all cables will work with the higher bandwidth requirements of 10 bit UHD.

 

 

thorne
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thorne replied on Mon, Aug 24 2020 5:01 PM

Hi, interestingly, I have now received a reply to my question from B&O support.  They say ‘it is not possible with Beovision Eclipse since the HDMI 2.0 input does not support UHD 10 bit at full colour sub-sampling 4:4:4 above 30 FPS, in other words, the TV does not support 4K 60Hz 10 bit input’

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jvezina replied on Mon, Aug 24 2020 5:19 PM

thorne:

Hi, interestingly, I have now received a reply to my question from B&O support.  They say ‘it is not possible with Beovision Eclipse since the HDMI 2.0 input does not support UHD 10 bit at full colour sub-sampling 4:4:4 above 30 FPS, in other words, the TV does not support 4K 60Hz 10 bit input’

But colour sub-sampling of 4:2:2 and 4:2:0 must be supported. Most, if not all,  4K HDR streams are encoded using HEVC 10 bits,  4:2:0 sub-sampling. Youtube HDR material is encoded at 4:2:0 using the VP9 codec . So colour sub-sampling of 4:4:4 is definitively not needed for now. So set the box to 4:2:0 and you will be fine. 

Regards,

Jean

 

Mikipidia
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Mikipidia replied on Mon, Aug 24 2020 5:39 PM
Had you told us it was 60hz that would’ve made sense then. Only since the c9 is any lg panel even fully able to take advantage of off that. Only hdmi 2.1 does 4k 60hz at 444 iirc.

Maybe see if you can set it to 30hz as nothing is shot in 4k 60hz anyway, and it’s mostlikely not even shot in 4k anyway.

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thorne
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thorne replied on Mon, Aug 24 2020 6:52 PM

Sounds good, but how do I set the box to 4:2:0?  I can’t see how to do it

thorne
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thorne replied on Mon, Aug 24 2020 6:57 PM

Oh sorry, I thought mentioning the Eclipse and sky q box would have made it clear

 

Any idea how I can set the box to 30hz?  I cannot see how to change the setting.  If possible, this seems like a good solution

 

 

riverstyx
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riverstyx replied on Mon, Aug 24 2020 9:34 PM

Hi Thorne,

Are you in the UK? I'm basing my answers on UK Sky Q boxes, but I know sky Q is available in some other countries and I don't know what differences (if any) there are.

Whilst B&O's response about 4:4:4 10bit @ 60Hz not being supported is correct - Sky Q boxes, at least those in the UK, output in 8 or 10 bit 4:2:0 which is supported.

Please advise whether you are using the sky supplied HDMI cable, or an alternative cable, and if the latter, how long it is and whether it is premium certified. Also, as already suggested, please try connecting direct to the panel to see if this works, as it really isn't possible to advise further until this information has been gathered.

Kind regards,

Martin.

 

 

thorne
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thorne replied on Tue, Aug 25 2020 4:30 PM

Hi Martin. Yes, I am in the U.K.  Your response has provided me with the likely reason for my issue. I cannot connect the box direct to the panel because the TV is wall mounted and all the cabling is hidden in the wall.   Because of the fact the TV is wall mounted, the HDMI cable is much longer than 2 meters, so I reckon that could be the reason. It is not the sky supplied one because that was way too short, but it is premium certified

 

Guess I’ll gave to content myself with 8 bit

 

Thanks for your helpful answer

riverstyx
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riverstyx replied on Tue, Aug 25 2020 4:57 PM

If the cable used is premium certified, there really shouldn't be an issue - I often use 5m premium certified cables for wall mount installations - much longer than this and you usually have to resort to fibre optics.

Of course a faulty or damaged cable cannot be ruled out, and that's going to be a pain if it is chased into a wall.

If the TV is on the hinged wall bracket, you should find there is enough cable length to try it temporarily in one of the sockets on the screen, but this probably will feeding it back out from the soundcentre and any sock it is enclosed in.

 

Kind regards,

Martin,

thorne
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thorne replied on Tue, Aug 25 2020 5:06 PM

So are you saying you have successfully wall mounted Eclipses connected to sky boxes with UHD 10 bit, using very long cables?

 

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