ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
New member here. I've been struggling for a couple of days with issues on setting up my BeoSound Stage with a new 2021 model LG C1 series TV.
I've worked my way through the setup with some great help from the B&O help desk folks. I'm an old guy that barely knows how Apple Airplay and Google Home work on a wireless network.
The Beosound Stage is now is now up and running through the eARC HDMI connection on the TV with one problem. I can't control the volume with the LG TV remote control. I've tried resets, unplugging/plugging back in, etc. I've been through ever item in the LG settings and can't find a problem. I contacted the LG help-desk, and the technician had never heard of Bang & Olufsen and said he would get back to me in a half hour. That didn't happen. I finally hit my frustration point and ordered a Beoremote One today, but I hate being dumb and not being able to figure out my problem.
Thanks to anyone that has a suggestion.
New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0
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Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
I did not have the ethernet cable connection. I did this, and also downloaded the B&O app from the LG store on to the TV. I'm not sure which one was the solution, but I can now control the volume from the TV remote. I will say that I didn't have to do this on my 2019 LG C9 series TV. But with a new 2021 LG C1 series TV, this needed to be done. Interesting.
Thank you for your help.
Buckturgidson: I did not have the ethernet cable connection. I did this, and also downloaded the B&O app from the LG store on to the TV. I'm not sure which one was the solution, but I can now control the volume from the TV remote. I will say that I didn't have to do this on my 2019 LG C9 series TV. But with a new 2021 LG C1 series TV, this needed to be done. Interesting. Thank you for your help.
In your initial post you wrote: ‘I can't control the volume with the LG TV remote control.’
Was that you intention?
If yes - I am curious - why don’t you want to use the Beoremote One?
MM
There is a tv - and there is a BV