ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
OK, so the warranty of a Bang & Olufsen product bought in the U.S. seems to both 1) remain valid even if and when the item is resold, and 2) remain valid even if and when the item is shipped out of the U.S.
For point 1: "This warranty is transferable with a transfer in ownership of the product for which warranty service is claimed, provided, however, that the warranty period begins to run from the first original date the product was purchased."
For point 2: "This warranty pertains outside the United States, Canada and Mexico. Authorized Bang & Olufsen dealers in other countries can assist by providing warranty service or required information. The warranty period indicated above applies in all countries. Warranty coverage in countries other than the U.S., Canada and Mexico shall be consistent with the coverage described above and shall be subject to the requirements and limitations described above and possible delays due to limited availability of parts for your product in some areas."
Now on to my question: Would the same two rules also apply for the warranty of a Bang & Olufsen product bought in Denmark itself? That is, would the warranty both 1) remain valid if the item was resold, and 2) remain valid if the item was shipped out of Denmark?
Thanks in advance, folks!
My own experience with this issue was when I bought a Serene telephone that was one year old that had originally been purchased in Dubai (I think!)
It was still under guarantee. When it developed an overheating fault I took it to a UK dealer. They scanned the original receipt (which had come with my purchase) and the guarantee details. The guarantee was honoured, although I suspect that that might not have been the case if I hadn't had the original receipt. However, the repair was less than satisfactory with the phone hinge marked with clamp or plier marks. A dialogue with B&O UK head office was less than satisfactory. On viewing photographs of the phone their attitude was 'All the hinges get scratched like that....)
The fact that the box and packaging had not been asked for (and the phone was returned in the same Ziplock) made me think that it had been given to a local repairer instead of being sent back to Struer.
That turned out to be my most negative experience of B&O.
Can't answer the Denmark question, but in my experience the guarantee should be honoured if the second purchaser can produce the original receipt.
Graham
Steken:Now on to my question: Would the same two rules also apply for the warranty of a Bang & Olufsen product bought in Denmark itself? That is, would the warranty both 1) remain valid if the item was resold, and 2) remain valid if the item was shipped out of Denmark?
These both are actually an EU requirement: a factory warranty can't end because the product is resold. Also, factory warranty conditions must remain the same across the EU unless explicitly limited in the warranty. If the country has a local distributor, you should get a unit that you bought elsewhere in the EU fixed locally. This doesn't automatically mean that you wouldn't have to fight for it, though...
--mika
Thanks a billion for your replies, gentlemen! Plenty of new info!
tournedos, you write that "factory warranty conditions must remain the same across the EU unless explicitly limited in the warranty."
So here's my follow-up question, just to be 100% sure: Are these specific EU-standard factory warranty conditions "explicitly limited" in the warranty of a B&O product bought in Denmark, or do they apply?
The easiest way to explain it is that the warranty applies to the item, not the owner...
x:________________________
And you shouldn't need the sales receipt. They know the date of purchase from the serial number.