ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
WebMedia on my BV11's on the fritz... The BV11 seem's unable to sign-in for some reason.
When I switch to WebMedia (Beo4, Beo5 button or from Source list in BV11 setup menu) I get the normal grey rotating ring in the bottom left corner and then a lock icon inside for a split second before the screen goes blank apart from a message top left in very small font
"To complete Smart TV sign-in,please switch your TV set off and on again"
So dutifully I complied (several times including physically unplugging the TV etc.) with no luck whatsoever. Everytime I try to go to WebMedia, the same sign-in message.
So i was fiddling around with all the setup options to find an answer and under WebMedia setup, I found security settings which gave me this screen.
When I browsed to that screen with my laptop I simply get "Due to maintenance the requested page is not available" (perhaps someone could try the same link (https://nettv.corio.com/BlueportServelts/Blueporthome) and see if same happens.
I also went to the https://nettv.corio.com homepage which seems to be just a WebSphere portal but there is a link at the top that says Dashboard. Clicking on it from laptop gets you to a page with ""To complete Smart TV sign-in,please switch your TV set off and on again"
Seems to me that my BV11 no longer automatically signs in to this nettv portal (which appears to be some sort of back end for our Smart TV services).
Any thoughts?
Just tried it on my BV11.
Get the rotating ring and the split second padlock image. Then the normal Smart TV page appears, with the TV picture top left, B&O adverts top right, and the various application links on the bottom two lines inc YouTube etc.
I had a connectivity issue when the BV11 was first set-up that was resolved by moving the main Internet router into the same room as the BV11.
Assuming you haven't somehow re-set something in the TV I would be inclined to turn off the router and the TV then switch them both back on at the same time. The TV should then pick-up the network and possibly will ask you for the router password again.
Graham
EDIT
That webpage will not open on my iPad..... It says that it is a local file.
Thanks Vikinger - I will try the router et al thing. Nothing in that setup changed for months (last time I fiddled with that was when I installed the NL/ML converter). Also my BV11 is connected by cable to the router, no WiFi.
The only change in my setup the last couple of weeks was adding a BL3500 to the ML network and finally digging up my Beo5 and programming it for the BV11 etc. Do you think it could have something to do with the Beo5 configuration (Option settings etc?)
I'll revert once I had a go at restarting everything.
Had a go at powering down all the equipment (BV and Router etc.) and trying again - same outcome.... grrrrr..... i suppose on the lighter side, i no longer have stuttering Youtube video's
I'll call the dealer on Monday to fix.
@berlin2010 I would suspect that a factory reset is your best solution. If it's not to much trouble and you know what your doing (and it sounds like it) I would do that and then re-setup every thing again. If that doesn't take care of it then I would say there could be something bigger at hand.
Ah, you know... A little B&O here, a little there
I've had this happen to me once. The way I fixed it was by changing my country of residence through the menus and then changing it back to the correct one. This forced the set-up routine and erased all of my settings. It fixed this 'signing in' problem but left me having to re-tune and reconfigure picture and sound settings etc. I guess this is like a factory reset although I couldn't find a specific factory reset option by browsing the menus.
I went down the same path as you did in terms of looking at those web addresses. I got the same errors too but guess that these result from a non-smarttv (i.e. a laptop) trying to access them. Anyway I'd be interested into knowing more about what this 'signing in' process entails and why it needs to happen.
I think the problem clearly relates to the firmware and that bit associated with the SmartTV aspects; there is also the 'Youtube says loading....' problem discussed previously on this forum. I contacted B&O customer services at:
http://www.bang-olufsen.com/de-CH/customer-service/contact-us
directly about the 'signing in' and the 'YouTube Says Loading...' problems and received the (usual) 'we're looking into this matter. We shall come back to you' response.' That was around two weeks ago.
Hope that helps in that somebody else has experienced the same problem.
BeoMegaMan: @berlin2010 I would suspect that a factory reset is your best solution. If it's not to much trouble and you know what your doing (and it sounds like it) I would do that and then re-setup every thing again. If that doesn't take care of it then I would say there could be something bigger at hand.
Thanks BeoMegaMan. A Reset did indeed do the trick.
To perform the reset, access to the Customer Service Menu is required - fairly simple instructions ( Thanks BeoMegaMan - To access the service menu hit menu then select setup and hit GO. Leave the cursor at the first selection and then hit RED + GO or center button depending on the Beo4 you have.) The twist is that after much trial and error I found the only starting point from which this worked for me was Home Media i.e. first select Home Media as Source and then follow the above - any other source (TV, DTV, V.MEM etc.) simply disregarded the RED in the RED+GO sequence and you simply enter the Source List instead of a whole new Customer Service Menu
Once in the Customer Service Menu, Select "Settings" (see picture below)
This will take you into the Settings Menu (Apologies.. the photo below for some reason rotated to the left when I uploaded - any tips on how to fix is welcome). In the Settings Menu, navigate all the way to the bottom and select "Reset to Default"
Selecting this, does not actually reset anything yet, it opens yet another Menu with three options
I selected the second option "Reset W.Media to Factory Settings". Afterwards exiting the Customer Service Menu, I navigated to WebMedia and no more sign-in messages. I was presented with a Terms of Service screen that I had to accept and WebMedia back on screen.
Thanks again to all who helped.
PS. No more stuttering video in YouTube, but still the annoying "Loading.." that flashes on the screen all the time
Thanks Jonm27 - I did manage to get it fixed through a W.Media reset (seems the neatest way since as far as I can tell it only touches the W.Media settings) quite nifty though that the country of residence does something similar though.
Not surprised by B&O response - I did try them once on a different matter and got the same polite "we don't actually know what to tell you" response.
berlin2010: Thanks BeoMegaMan. A Reset did indeed do the trick.
Anytime! I'm happy it took care of the issue!
jonm27: I've had this happen to me once. The way I fixed it was by changing my country of residence through the menus and then changing it back to the correct one. This forced the set-up routine and erased all of my settings. It fixed this 'signing in' problem but left me having to re-tune and reconfigure picture and sound settings etc. I guess this is like a factory reset although I couldn't find a specific factory reset option by browsing the menus. I went down the same path as you did in terms of looking at those web addresses. I got the same errors too but guess that these result from a non-smarttv (i.e. a laptop) trying to access them. Anyway I'd be interested into knowing more about what this 'signing in' process entails and why it needs to happen. I think the problem clearly relates to the firmware and that bit associated with the SmartTV aspects; there is also the 'Youtube says loading....' problem discussed previously on this forum. I contacted B&O customer services at: http://www.bang-olufsen.com/de-CH/customer-service/contact-us directly about the 'signing in' and the 'YouTube Says Loading...' problems and received the (usual) 'we're looking into this matter. We shall come back to you' response.' That was around two weeks ago. Hope that helps in that somebody else has experienced the same problem.
It would be interesting to know if and when they respond to you....
x:________________________
Hi
Same problem for the "loading message" during youtube session.
The difference that I live in France and it says "chargement en cours" which is more annoying because of the lengh of this message.
Hope they will solve this as soon as possible.
4 beolab 5, beolab 9, beolab 10, beolab 5000, beolab 8000 mk2, beolab 6002, beolab 3500, beovision 7 55 mk2, 2 beovision 11 46 mk4, beotime, beosound ouverture, beosound essence, beoplay A8, beomaster 900 RG de luxe and the collection continues...
There has been a software update this morning that cures the 'loading' problem
I spoke to a technician from b&o and he told me that it should be due to the use of wifi instead of ethernet.
He told me too that there is an update available but without telling me that this update will solve this issue.
Could you confirm me please that you had the loading message issue with an ethernet connection (not wifi).
olvisab:Could you confirm me please that you had the loading message issue with an ethernet connection (not wifi).
Confirmed - my BV11 is connected via ethernet and got the loading message issue
that's clear now
thanks !
B&O customer services responded to my ticket about the Youtube problem today, informing me of the BV11 update that solves the problem - which it does.