Beovision 11 - BBC iPlayer 'sorry we do not support your device'

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jonm27 Posted: Wed, Jan 1 2014 5:55 PM

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I'm having more problems with the Webmedia on my Beovision 11. The latest issue is that on selecting BBC iPlayer I get 'Sorry we do not support your device.' Any UK-based owners out there who also get the same error? All other networking and webmedia items appear to work fine. I am loathed to have to reset the TV and reconfigure speakers etc. The firmware is 1.0.5.33043 23/10/2013

Thanks

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Simonbeo replied on Wed, Jan 1 2014 6:00 PM

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Thread on this for V1 says it will be fixed, not a priority from the sounds of it

http://archivedforum2.beoworld.org/forums/t/8528.aspx

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jonm27 replied on Wed, Jan 1 2014 6:23 PM

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Thanks Simonbeo.

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Peter replied on Wed, Jan 1 2014 6:55 PM

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Known problem - BBC changed some settings without letting B&O know - there will be a fix!

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Simonbeo replied on Wed, Jan 1 2014 7:25 PM

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http://iplayerhelp.external.bbc.co.uk/help/announcements/BangandOlufsen_iplayer

cut and paste this for info

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vikinger replied on Thu, Jan 2 2014 3:24 PM

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This problem has still not been resolved.

I have also found on the BV11 that the iConcerts link returns an error message whichever concert is clicked- on in the iConcerts menu. This was working OK when I last used it about 2 weeks ago.

Graham

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Opman replied on Thu, Jan 2 2014 10:15 PM

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vikinger:

This problem has still not been resolved.

I have also found on the BV11 that the iConcerts link returns an error message whichever concert is clicked- on in the iConcerts menu. This was working OK when I last used it about 2 weeks ago.

Graham

Hi Graham

I will notify Technical in the morning about your iConcert issue.

Regards

Nick

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jonm27 replied on Wed, Jan 8 2014 11:33 PM

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The BBC have now fixed this and I can now access BBC iPlayer as before.