B and O Essential Service

Noticed this on the web page. Had not seen before. 

http://www.bang-olufsen.com/~/media/Images/essential-service/Essential_service_EN.pdf

 

I looked this up and it really sounds intriguing almost like a B&O Concierge service.

So, I called my dealer who had never even heard of it.- - therefore this must be an incredibly well kept secret.

I would have thought that it was created to be sold to customers and create revenue and badly needed profits.

I will try to find out more next week, how much it costs etc.

Thanks for sharing.

 

 

 

 

 

 

a nice idea and essentially how B&O can differ from the others....

This is quite a new service - but all dealers were made well aware of it in Budapest in September...

Maybe in the United Kingdom/Europe, but clearly not in the good old USA- quite a shame really because this service would really ring very positive over here.

 

 

Just called the store in Virginia which I know is a corporate store - they had never even heard of this.

I wonder if this is not rolled out in all markets around the world yet ?

 

 

It does look very interesting. Will have to ask my dealer about it next time I am there.

 

Vision without implementation is a hallucination!!!

B&O is truly its own worst enemy.

So, I followed up on this and after calling 4 dealers and getting the same answer " what are you talking about?" I knew this is a system problem, and I followed up with the service team in Denmark as well as their local team in Chicago.

This program, at least in the USA is not ready and exists in name only.

Apparently each dealer needs to sign up not only with Bang and Olufsen but also warranty providers who will stand behind any claims.

At this moment of time nobody has actually signed up for it and therefore this program does not really exist.

I have recommended to management to remove any references from the web site until they actually have something to sell.

this is a service that should be offered with all Bang & Olufsen products from the beginning, you pay a top price and this sort of thing should be expected, obviously excludes the Play range.

 

The title page says personalized installation, page 7 excludes personalized installation..  obviously in some cases there are an exception, eg a complicated install with wall mounts and chasing cables

 

 

Id say most dealers provide this.

Usually included. Especially when one purchases the B&O range not just play.

If you purchase an avant and a full surround I can bet you'll get it installed.

The real offering is the extended warranty.

The install is already part of most packages frankly.

mjmedlo:

The install is already part of most packages frankly.

Think most, if not all dealers charge for install.

There isn't enough margin to give away install for free.

Many years ago I had a dealer who would install and deliver for free. It was very nice. I purchased a Beosound 3000 from them. Setting up was obviously very simple, connect to Masterlink and plug it in. Even though I lived three hours away from dealer, they did their best to convince me to let them drive out and install it, the very next day. I told them 6 hours of driving for a 5 minute install, for free, was not necessary and took the BS3000 home with me. But it was very nice and very impressive that they provided that level of service.

Have never experienced that level of service with any other dealer.

On second thought, There was a second dealer, also three hours away. Purchased an Avant from them and they had it delivered and set up the next day. In addition to the delivery people, the salesman also drove three hours each way to supervised the delivery and go over the features with me. And that was for just an Avant with no speakers or other connected devices except for a dvd player.