ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Aagh! Someone please help!
I placed an order early yesterday for the new H5 earphones. The order seemed to go wonky and I didn't get a confirmation email. I tweeted Beoplay and they said if I hadn't got an email then the order hadn't gone through.
So, I went to a retail store and bought some at lunchtime.
This afternoon, another set has arrived from my online order. So it had gone through after all!
So, I went to the returns page on the Beoplay website and you have to put in your order number, which I don't have because I never received an email and there was no documentation in the parcel. And you have to choose a product which I can't do because the H5 hasn't been added to the list of products yet! I've emailed customer support and they've just sent me a link to the page again! I'm going round in bloody circles!
Does anyone have a telephone number for BeoPlay customer support?
jonnyb:Aagh! Someone please help! I placed an order early yesterday for the new H5 earphones. The order seemed to go wonky and I didn't get a confirmation email. I tweeted Beoplay and they said if I hadn't got an email then the order hadn't gone through. So, I went to a retail store and bought some at lunchtime. This afternoon, another set has arrived from my online order. So it had gone through after all! So, I went to the returns page on the Beoplay website and you have to put in your order number, which I don't have because I never received an email and there was no documentation in the parcel. And you have to choose a product which I can't do because the H5 hasn't been added to the list of products yet! I've emailed customer support and they've just sent me a link to the page again! I'm going round in bloody circles! Does anyone have a telephone number for BeoPlay customer support?
Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, BeoSound Core, BeoSound 9000, BeoSound Century, BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, BeoVision Eclipse Gen 2 55", BeoPlay V1-40, BeoCom 6000 and so much else :)
Apparently not. They told me they are separate operations.
Might sound obvious, but have you checked your junk mail? A lot of confirmations for stuff I have bought on line seems to end up in there
Yes, I checked junk, spam and trash. Nothing there!
Lee:Why can't you just take the ones you purchased from the retail store back?
They told me I couldn't because I had opened them.