ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hello!I have a problem with a Beosound 1 device I inherited from my Uncle. We tried to get it working, but we had no instructions whatsoever. It worked sort of, but it turned off automatically after a couple of minutes. We didn't know what to do with it so we put it away. After a couple of years we tried to get it working again, so we contacted our local dealer. They found my Uncles account and they transferred it to my name. The also gave us a PIN code. I think I entered it and it still didn't work. Then we brought the device to our local dealer for a service inspection. The serviceman had the device for several months, but he could not repair it. The only solution was apparently to change the whole circuit board, so basically the whole radio. And the repair in that case would cost me almost as much as a used device in perfect condition (~400€).
As far as I can see, the radio works fine. All the buttons work, it plays CDs, it plays radio stations, it displays the clock, everything. The ONLY exception is, that the radio hard resets exactly every 3 minutes. Even when it's in stand-by mode.A big problem is, I CAN'T enter any of the PIN codes.
We already tried to unplug it and to try it after a couple of days, it still doesn't work.
We also contacted support but all they said was there is a malfunction with the device (you don't say).
I recorded a video of me trying to enter the PIN code:https://www.youtube.com/watch?v=36dSFV54Bishttps://www.youtube.com/watch?v=vi0YoH1GGNk
My family was really devastated when we lost our relative and the radio is my memory of him. Sadly I can't afford the suggested repair that would cost me the same as a whole radio and I am really sure the repair shouldn't be so general.
I hope someone can tell me what is wrong with it. It was never mishandled and now it doesn't work. It's out of warranty and I am afraid it just locked itself.
Hi,
I watched your youtube Video. Normally if the PIN CODE System is active you should enter the code after switching on. May be someone has entered the wrong PIN already more than 5 times.
3 minutes is a hint that it has something to do with the PinCode system.
Pressing REWIND and FORWARD and then stop will only work in STBY.
Are the keys on the left side are working normal?
Try playing a cd or radio, does pressing Forward does something?
I had a similar issue with a BS1, there was a faulty cable connection behind the display.
Ralf
This is a pin code issue which was changed when software version 2.4 was introduced.
Until the introduction of software version 2.4 all Beosound 1's were shipped from the factory with the pin code de-activated and it was up to you if you added a pin code or not..
When the software version 2.4 was introduced, then all new Beosound 1's were shipped with the pin code activated and when you first switched on the unit it would ask you to enter a pin code. So, the pin code was user selected at first switch on.
Therefore I am assuming your unit has this upgraded software and if you check the serial number of your unit and it has a serial number greater than 17954929 then you have this upgraded software. If this is the case, you need to get a "Master Code" from your B&O dealer.
Your B&O Dealer/Repair Centre should have known this fact and there is no requirement to pay 400 Euro's for a new module.
Regards Keith....
Yes i thought of mastercode too, but he was not able to enter any code.
I did not recognized in the video how he tries to enter the pincode setup.
Should be pressed twice both at the same time ( FORWARD and REWIND) and then STOP i suppose.
My serial number starts with a "20" + 6 numbers so I gues it's the upgraded version.
Type: 2851
I know the master PIN, but can't enter it. I also tried all the buttons and they all work:Another video I just made: https://youtu.be/fn6oV-El0X4
After the Beosound 1 has been turned off for at least 30 minutes unplugged at the mains socket, turn it on again and you should see PIN in the display.
Do you see PIN in the display at that point?
if yes, then follow the instructions below
The word "PIN" is never displayed. Even after turning it on after being unplugged for days.
The device still goes to stand-by every 3 minutes.
Me turning it on after being unpluged for more than 3 hours. https://youtu.be/DbxEjusPxac
Ok, can you please confirm, that FORWARD and REWIND Buttons work when playing CDs or RADIO?
Turn on the Radio and press FORWARD, does it scan?
Pressing FORWARD and REWIND in STBY, does it come up with the clock?
Did you put it off from mains really over 3 hours?
In this case my clock is resettet (showing --:--), your BS1 show a time in any case.
Ralf is correct, you Beosound 1 is still showing the time after it has been unplugged for a long time which is why the PIN is not coming up.
Was it showing the correct time when you made the video or the time when you switched the unit off?
Further to my last post also do the following:-
With the Beosound 1 turned on ONLY PRESS the << and HOLD the button for at least 3 seconds
If it is working correctly, then the Master Code Menu should appear
I tried again to plug it in after being unplugged through the night.
When I plugged it in it showed the red dot and after pressing the Stand-by button it showed "- -.- -" . The word "PIN" or underscores (_ _ . _ _) did not show up.
FORWARD and REWIND buttons work, because I can manually change radio stations by actual frequencies. Also I can change the clock by holding both buttons down, so that means they work. BTW thanks for helping me. I really appreciate it.
Did you try my second posting which said:-
After being unplugged for about 10 hours I plugged it in. The red dot goes on. I hold << for 3 seconds and four lines appear. Nut underscores, but lines.
I see - -.- -
I don't see _ _ _ _
I also played around with the Service manual and the "Adjustments" menu.
It recorded a bunch of system Errors, that I wrote down. However after I deleted the error log I waited for the next reset. After that reset i went straight to the error list and got these 4 errors:
Err 0 ... 0601
Err 1 ... 0D80
Err 2 ... 0C03
Err 3 ... 0601From manual:0150 -> 0753 : Internal SW-errors. These error-codes are used only for debugging during SW-development.0C01 -> 0C20 : EEPROM error0D80 : The product has been in the Theft Protection Locked state (PIN-code requested). This is not an error, only an information. I also checked the " Verify the state of the theft protection" and it gave me the message: "FOUL"Still can't input the PIN code. I have both, the normal PIN and the Master
Hi Klima,
--.-- is the clock, which has to be set.
Normally 'PIN' should appear after more than 3 hours disconnected from mains.
So everything indicates that there is a malfunctionon on your mainboard.
Interesting is the EEPROM error, this is the memory where the pin is stored.
May be a data corruption or the chip is dead.
You can ask your B&O dealer if he can flash or reflash the software, in many cases the eeprom will be cleared as well.
Klima: After being unplugged for about 10 hours I plugged it in. The red dot goes on. I hold << for 3 seconds and four lines appear. Nut underscores, but lines. I see - -.- - I don't see _ _ _ _
Did you try and enter the pin code?
Ralf: Interesting is the EEPROM error, this is the memory where the pin is stored. May be a data corruption or the chip is dead. You can ask your B&O dealer if he can flash or reflash the software, in many cases the eeprom will be cleared as well.
You may be correct that the board has an EEPROM error, but the B&O dealer cannot flash the EEPROM. If this is a real error, then the board would have to be replaced.
However, I have seen reported EEPROM errors on other B&O products where actually there was no error.
in case nothing will work and as Keith mentioned the EEPROM could not be flashed, i have a used mainbord from a MKII for sale.
This was from a Beound 1 with none working CD mechanism and a mechanical malfunction. Send me an PN if i could help you with spareparts.
@Keith Saunders
When i see those lines, I can not enter anything. Pressing << or >> does nothing. I think it only goes to "SET the wake up timer" mode, because it uses the same "Press and hold <<" system.
No Idea why B&O made 2 things for 1 button combination.