MLGW crashes when syncing with Essence and BS1

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badgersurf Posted: Tue, Oct 3 2017 12:25 PM

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Dear all,

I have just got around to updating my MLGW with some of my newer NL products. The MLGW finds all the newer equipment, V1, Moment, the 2 essence (MK 2) and a Beosound 1 (new one). When I try and synchronize sources with product in the Sources page, with the Essence and BS1 I just get an internal error,  and the page says Masterlink Gateway cannot display the requested page and then have to wait while the system refreshes itself before I can do anything.

The V1 and moment (connect to the V1) as well as the older masterlink sources all work fine.

Any ideas, is the MLGW compatible with the Essence and BS1?

Hope someone can help.

Regards

Toby

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Seanie_230 replied on Tue, Oct 3 2017 1:29 PM

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Hello

My reccomentation would be to raise a ticket at beointergration.com

Morten there is great and will help if you ask,

Sean

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badgersurf replied on Tue, Oct 3 2017 2:44 PM

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Thanks for the advice, have dropped them a message so see what they come back with.

thanks