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ARCHIVED FORUM -- March 2012 to February 2022
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This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022

 

B&O Warranty

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lightsyde
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lightsyde Posted: Fri, Nov 24 2017 11:24 PM

I am currently in talk to purchase a pair of gently used Beolab 20 with over 2.5 years of warranty remaining. I was wondering if anyone here on the forum knows whether or not B&O will honor the warranty with the original invoice since I am not the original owner.

I've tried looking in the FAQ section on B&O's site as well as the warranty terms and conditions but find no mention of the warranty only being valid for the original owner except that the original invoice will need to be provided at the time of the request. Thank you. 

MediaBobNY
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You should be good.  It's the product that's under warranty, not the original buyer (so to speak).

StUrrock
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StUrrock replied on Sat, Nov 25 2017 9:50 PM
lightsyde:

I am currently in talk to purchase a pair of gently used Beolab 20 with over 2.5 years of warranty remaining. I was wondering if anyone here on the forum knows whether or not B&O will honor the warranty with the original invoice since I am not the original owner.

I've tried looking in the FAQ section on B&O's site as well as the warranty terms and conditions but find no mention of the warranty only being valid for the original owner except that the original invoice will need to be provided at the time of the request. Thank you.

Have you seen the warranty certificate?
lightsyde
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lightsyde replied on Tue, Nov 28 2017 7:43 AM

Yea, I got the original invoice and limited warranty certificate from the seller. I also got confirmation from B&O that the warranty follows the product not the customer. Thank you MediaBobNY and StUrrock for the help!

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