Eclipse owners please help! Is my panel faulty?

Dear BeoWorlders

Yesterday I took delivery of an Eclipse 55 and initially I was in heaven. What a great product! The picture is absoltely stunning and the sound is phenomenal.

Last evening I had to try out some UHD Blu-rays and standard Blu-Rays on the Xbox One X. I made sure to use HDMI 1 and to enable HDR in the HDMI-settings. I also get the "HDR" when I press "info" on the Beo Remote One. Immidiately I noticed lack of detail in the darkest areas of the picture. It was very noticeable in WestWorld Season 1 episode one. First scene where Dolores sits naked on a chair with a dark background. You could not se her face or her chest. I tried fiddling with some settings and found the black level switch (low/high). When I switched this to high everything was fine and the picture looked more like when I saw the show through Apple TV on my BV11. HOWEVER, and this is a big however. When black levels are switched to high there is a noticeable amount of backlight bleed in the right side of the screen. I could not believe my own eyes as I saw this in the title screen of Dark Tower on UHD. I went on trying my "old" Panasonic Blu-Ray player and popped in "Under the Skin" as I always use this film for contrast testing. Same story. Even in lightly dimmed scenes the problem was apparant with black levels set to high. The bleed disappears when you set the option to low, but you can hardly see a thing on the screen then. See my pictures below.

Do you guys see similar bleed on your screens? Is this normal OLED behavior?

 

Picture below is with black levels set to low. Notice the complete lack of detail in the clothes as opposed to the first image.

I'm sure black level "High" is a wrong setting for the TV – it makes everything look washed out.

I'd check the output setting of your Xbox – it seems there is a black level mismatch, i.e. the Xbox is not sending the correct RGB levels for HDR. (EDIT: the same seems to be the case with your Blu-ray player.)

Try leaving Eclipse on "Low" and try out different output settings on Xbox & Blu-ray player.

On the Eclipse, Picture mode Cinema (not Cinema Home) is the best for HDR. You may want to change Color Temperature from the default Warm 2 to Warm 1 (it's under White Balance sub-menu). If you change it, the picture mode for HDR will become Cinema (User) – meaning you have adjusted it – and this is then the best picture mode for HDR.

Could you try to run a native app with the same scene? Maybe the built in Netflix or the Youtube app and see if you get the same problem?

What kind of HDMI cables do you use from your Xbox? I have the Apple TV 4K connected through Belkins Ultra High Speed. Very important that you get that cable. Otherwise the amount of information won't be transfered if you use and old HDMI cable. It is also important to connect to the Soundbar directly. For me there was a difference between connected directly into the panel.

Can you check on youtube or netflix and tell what you’re getting there? So i can compare if for you and i’ll take pictures too if you’d like.

I don’t have a dvd player

Thank you for your replies. I ran the pixel refresh programme and set the picture options as KMA suggested. That was a great improvement!

OLED panels don't have bleeding as there's no backlight.
I would guess that the "bleeding" is some artefact of the picture processing; nothing to worry... only a little bit annoying. 

http://www.flatpanels.dk/test.php?subaction=showfull&id=1507176487

Won’t know if you’re danish or not. But flatpanels made a review of the Eclipse and also a full calibration. They made their settings available. An OLED panel is not like plasma or LED where you can just transfer someone else’s settings and it will be pretty much correct. But i used their settings and only tweaked it a tiny bit afterwards, i would suggest you’d try the same. If it does’nt work out for you, you can always just do a reset, But for me, i’m thrilled with my picture :)

Please feel free to ask, if you’re not danish and need help with any translation

And by the way, my tv was set to EVO mode when i got it, what a fucking embarresment. The cinema and home cinema are the only two pre-sets that are even remotely acceptable on the Eclipse. I had an LG B6 before and i paid for a proffesional to come to my House and calibrated my tv, and i’m gonna do the same with the Eclipse. The difference it made on my B6 was absolutely day and night!

Fidse:

And by the way, my tv was set to EVO mode when i got it, what a fucking embarresment. The cinema and home cinema are the only two pre-sets that are even remotely acceptable on the Eclipse. I had an LG B6 before and i paid for a proffesional to come to my House and calibrated my tv, and i’m gonna do the same with the Eclipse. The difference it made on my B6 was absolutely day and night!

Yes, I truly hope people with Eclipse do not have it in the Eco picture mode (LGs ship with that as well). It's an embarrassement to OLED picture quality.

Cinema – for HDR

Technicolor Expert – for anything, just set & forget!

ISF Expert (Bright / Dark) – again, for anything.

These with Color Temperature set to Warm 1 instead of Warm 2 (Warm 2 is default for these modes and too warm for many people for regular TV watching) are perfect for most sources. For movies, you can have one of these settings with the default Warm 2.

B&O dealers should set Eclipse to one of these picture modes during installation. Eco is dull and really a shame to use on these TVs.

Have you gotten the Technicolor setting!? I haven’t...

KMA:

Yes, I truly hope people with Eclipse do not have it in the Eco picture mode (LGs ship with that as well). It's an embarrassement to OLED picture quality.

Cinema – for HDR

Technicolor Expert – for anything, just set & forget!

ISF Expert (Bright / Dark) – again, for anything.

These with Color Temperature set to Warm 1 instead of Warm 2 (Warm 2 is default for these modes and too warm for many people for regular TV watching) are perfect for most sources. For movies, you can have one of these settings with the default Warm 2.

B&O dealers should set Eclipse to one of these picture modes during installation. Eco is dull and really a shame to use on these TVs.

KMA

B&O product history since 1991: Ridiculously long to list in a signature.

Fidse:

Have you gotten the Technicolor setting!? I haven’t...

Yes, I have the LG 7-series, Technicolor was part of the TV's software update in late 2017. Perhaps it's not available for Eclipse yet?

I would assume that the TV (LG C7) in the Eclipse will get same essential firmware updates as LG TVs. Otherwise what's the point of the B&O / LG collaboration?

The latest firmware also noticeably improved motion handling and fixed YouTube HDR issues (the built-in YouTube app in the TV).

If you go to Settings -> General -> About this TV, which firmware version do you see?

Does anyone in this thread actually own an Eclipse?

Fidse:

Does anyone in this thread actually own an Eclipse?

Nope,- frugal is the new black!

Cheap asses... it’s not even that expensive 🤣

Fidse:

http://www.flatpanels.dk/test.php?subaction=showfull&id=1507176487

Won’t know if you’re danish or not. But flatpanels made a review of the Eclipse and also a full calibration. They made their settings available. An OLED panel is not like plasma or LED where you can just transfer someone else’s settings and it will be pretty much correct. But i used their settings and only tweaked it a tiny bit afterwards, i would suggest you’d try the same. If it does’nt work out for you, you can always just do a reset, But for me, i’m thrilled with my picture

Why? This would imply that the unit to unit variation of OLED panels is still quite high compared with more mature technologies. While there will always be some panel to panel variation, this makes it sound like OLED has a lot more variance in production tolerances.

It does, very much....

Jeff:

Why? This would imply that the unit to unit variation of OLED panels is still quite high compared with more mature technologies. While there will always be some panel to panel variation, this makes it sound like OLED has a lot more variance in production tolerances.

Jeff

Beovirus victim, it's gotten to be too much to list!

Which to me anyway begs the question of whether such issues as panel life are equally as variable with OLED.