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BL50 again software update problems - flashing master - nothing happens

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This post has 28 Replies | 1 Follower

Flere
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Flere Posted: Wed, Jan 9 2019 6:36 PM

Hi,

It seems B&O has published a new BL50 software version.

So this morning again my BL50 do not work anymore.

The Master is with tweeter up flashing once per second.

Master is not reachable on WAN or LAN.

The Slave powers up, raises the tweeter, start flashing, and after 5 or 10 minutes, gives up and lowers tweeter.

Powering off and on of Master or both does not change anything.

Last time this happend was in July 2018 and it needed a B&O service visit to install the SW with USB key. This solved the problem and I have been a happy BL50 owner since then.

And now it is the same drama again.

Do more people have this problem?

 

 

- Flere

smile and enjoy the moment

Flere
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Flere replied on Wed, Jan 9 2019 6:57 PM

The status light on the Master connection panel:

The NTW status light flashes 1x /second white

The WPL status light flashes 4x /second orange

FYI, I do not use WPL.

The master is DPL cable connected to the Slave, COAX connected to the BlueSound node, optical connected to the Mac Mini.

Network connection is via WIFI.

 

- Flere

smile and enjoy the moment

Flere
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Flere replied on Wed, Jan 9 2019 7:00 PM

This is of course an unbelievable crappy situation for a 30K euro system.

It is now the second time in 6  months.

It is that when they work they are so beautiful.............

 

- Flere

smile and enjoy the moment

Mr 10Percent
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Currently away from home = so cant check to see if the BL90 have also received an update too?

I find it surprising that there has been a lot of software/hardware issues with the BL50s. The BL50s and 90 software is I believe almost identical and certain functions are flagged on/off for each model. 

I’m guessing that the internal PC processor is too lightweight to handle all the code?? Or there’s other hardware which is problematic.. All conjecture but suprised as the 90s are very stable.

Flere
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Flere replied on Wed, Jan 9 2019 7:11 PM

Thanks for the reply.

You know, all these problem so far have prevented my from upgrading from 50 to 90.

All these problems with software and reliability have made me doubt a lot about further increasing my personal financial exposure with B&O products......

- Flere

smile and enjoy the moment

Flere
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Flere replied on Wed, Jan 9 2019 7:12 PM

In the mean time I have connected the master via LAN cable to my LAN.

Makes no difference.

 

- Flere

smile and enjoy the moment

Flere
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Flere replied on Wed, Jan 9 2019 7:12 PM
Double post

- Flere

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Flere
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Flere replied on Wed, Jan 9 2019 7:13 PM
Double post

- Flere

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gysse2004
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I will follow this, better wait with sw update..

peter

Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW

Mikipidia
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Oh jolly not this again, i better cancel the auto update... iam sorry to hear you got the “bug”

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gysse2004
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I am 2.3.4.6892, says it’s the newest update. No problems so far.

peter

Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW

gysse2004
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Ohh, and Wisa connection to Eclipse 

Beovision eclipse 65, Beolab 50, Beolab 18, Beovision 11, Beolab 3, Beolab 2, BeoVision 10, MLGW, BeoLink converter Nl/Ml, Beosound 5, BLGW

Flere
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Flere replied on Wed, Jan 9 2019 8:50 PM

Sadly I have no connection anymore, so cannot check the sw version number.

 

- Flere

smile and enjoy the moment

Flere
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Flere replied on Wed, Jan 9 2019 8:53 PM

Mikipidia:
Oh jolly not this again, i better cancel the auto update... iam sorry to hear you got the “bug”

"not again"

Did you also have had this problem in the past? Am I not the only one?

Just wonderd as nobody else was complaining yet about this in the forum......

 

- Flere

smile and enjoy the moment

Mikipidia
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Mikipidia replied on Thu, Jan 10 2019 12:49 PM
I had this the sw version before last. Also that one after that made it impossible to update them anymore over wifi. I had the ticking for a long time, don’t know if you remember/knew. Speakers made a ticking noise for the longest time, it’s almost completely gone now.

I would suggest you factory reset them and see if that helps. It seems they’re stuck in a bootloop.

New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0

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Flere
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Flere replied on Thu, Jan 10 2019 6:28 PM

Flere:

Hi,

It seems B&O has published a new BL50 software version.

So this morning again my BL50 do not work anymore.

The Master is with tweeter up flashing once per second.

Master is not reachable on WAN or LAN.

The Slave powers up, raises the tweeter, start flashing, and after 5 or 10 minutes, gives up and lowers tweeter.

Powering off and on of Master or both does not change anything.

Last time this happend was in July 2018 and it needed a B&O service visit to install the SW with USB key. This solved the problem and I have been a happy BL50 owner since then.

And now it is the same drama again.

Do more people have this problem?

 

 

OK. I got the updated firmware from my B&O dealer.

Installed the software on 2 USB sticks.

De-powered the BL50s.

Put the USB sticks into the BL50s.

Switched power back on.

BL50s did each 2 booting and software installation cycles.

Then all was ok.

I have now music again.

I am happy again.

Smile

Installed version is 2.3.4.6892 and the BL50 say this is up to date.

 

- Flere

smile and enjoy the moment

gysse2004
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gysse2004 replied on Thu, Jan 10 2019 8:24 PM

Great news

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Flere
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Flere replied on Thu, Jan 10 2019 8:47 PM

I had the BL50 only on WIFI because of the crackling problem with LAN wired connections.

But it seems the automatic SW update does not work well via WIFI.

So for now I have disabled the automatic SW update.

I will test the LAN wired connection configuration again when I have time to install that cable again.

 

They are still working. Enjoying the music.

 

- Flere

smile and enjoy the moment

Mikipidia
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Mikipidia replied on Thu, Jan 10 2019 8:57 PM
Mine were the other way around mostly

New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0

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Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

Martin
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Martin replied on Fri, Jan 11 2019 12:27 PM

Hi,

I want to question You people who have bought the Beolab 50.

Is this product really "ready" to buy today after 17 month since presentaton at IFA in Berlin?

When I hear about "clicking noise", problem when updating software, missing functions (which should be there according to the manual), problems when using Wifi and LAN.........

Are You happy with your Beolab 50:s or does all problems turn down the happiness? What Do You think of it?

Best Regards
Martin

 

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Klaus Nielsen
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I returned mine this week and got a full refund! 

Martin
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Martin replied on Fri, Jan 11 2019 1:54 PM

Hi Klaus, Did you have other problems than just missing funtions?

Best Regards
Martin

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Klaus Nielsen
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I have experienced all the issues reported here except the click noice. I must admit that with the latest SW up date in December together with APP it started working better, except it is now possible to mute the speaker without any indication anywhere ! How is it possible to release a SW and not test even the most basic function like, mute!? 

ptrv
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ptrv replied on Fri, Jan 11 2019 2:50 PM

Please forgive my complete newbie question:

I understand there are software problems, but how does it sound? I see these lovely B&O adds where there is a pair of these BL 50s next to I'm an Eclipse television. It must have been a real pleasure watching a movie or just zapping live TV, sound-wise?

Mikipidia
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Mikipidia replied on Wed, Jan 16 2019 11:08 PM
Flere:

Installed version is 2.3.4.6892 and the BL50 say this is up to date.

- Flere

smile and enjoy the moment

Does anyone know if there as sw differences between countries? Mine updated to 2.3.3.6772 and now they tick again( way more often) especially when nothing is playing. Angry

New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0

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Esax
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Esax replied on Thu, Jan 17 2019 8:45 AM
2.3.3.6772 is the latest in sweden anyway. New software coming in a few weeks I’m told. Only issues I had is to restart because bad wifi. Cat5e with ground from master to slave.

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Mikipidia
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Mikipidia replied on Thu, Jan 17 2019 8:09 PM
Well jesus, back to the old shittyness again. I’ll have to find the time while moving and redcorrating to give my dealer a ring againAngry

New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0

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Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.

Esax
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Esax replied on Fri, Jan 18 2019 7:46 PM
Flere:

OK. I got the updated firmware from my B&O dealer.

Installed the software on 2 USB sticks.

De-powered the BL50s.

Put the USB sticks into the BL50s.

Switched power back on.

BL50s did each 2 booting and software installation cycles.

Then all was ok.

I have now music again.

I am happy again.

Installed version is 2.3.4.6892 and the BL50 say this is up to date.

- Flere

smile and enjoy the moment

This is a released in denmark. It’s coming world wide in a few weeks.

Beovision 7-55 MK1 red, Beolab 10 red. Beolab 50, all black. Beolab 17 broken ice. Beolab transmitter. Apple tv4 and apple express 2.

Esax
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Esax replied on Sun, Jan 20 2019 6:32 PM
I also installed the 2.3.4.6892 version. Got it from my dealer. The wifi signal is stronger. Newer had green before, always yellow.

Beovision 7-55 MK1 red, Beolab 10 red. Beolab 50, all black. Beolab 17 broken ice. Beolab transmitter. Apple tv4 and apple express 2.

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