New Customer Support Service by B and O

This is mentioned in another thread, but for those who might not see it due to a less than clear thread topic by me in that thread, I am posting here in this better named thread for those who might be interested. There is a new support feature in the App that is designed to allow B and O to access one’s network and products in order to provide real time trouble shooting and assistance with one’s products and network, including B and O making changes in the product settings. I tried the contact function of the new feature even though I have no problems and received a very quick response.