ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Woken up this morning to turn on my BV12-65 to find I can see nothing but a dark grey picture (or complete lack of picture).
Bizarrely I can here the sound of the TV, so the BS3 is working. Tried switching to the Apple TV, no picture there either.
Worse, I can't even see the TV menus, so can't admin from the remote or anything. Screen just appears utterly broken?
Any ideas?
moxxey:Woken up this morning to turn on my BV12-65 to find I can see nothing but a dark grey picture (or complete lack of picture). Bizarrely I can here the sound of the TV, so the BS3 is working. Tried switching to the Apple TV, no picture there either. Worse, I can't even see the TV menus, so can't admin from the remote or anything. Screen just appears utterly broken? Any ideas?
Sandyb: Very occasionally this has happened- the screen didn’t go into standby the previous night properly.
Very occasionally this has happened- the screen didn’t go into standby the previous night properly.
Sadly no difference Sandy. Turned the entire TV off (mains power) for 10 minutes! Still an all-black screen. I can hear the audio though.
The worry is, I don't see the TV menus either. You should see those?
Plug the BeoSystem 3 or 4 into a TV and test it? At least that isolates the issue to the panel.
Does it 'glow' as if it's showing a blank screen (room needs to be dark)? If so, it's at least powering up...
9 LEE: Plug the BeoSystem 3 or 4 into a TV and test it? At least that isolates the issue to the panel.
Yes it does. I have a BV11-46 in the other room, powered by the same BeoSystem 3, and it works fine (shows a picture and so on). Don't forget though, the BV12-65 won't show a picture from the Apple TV either, so that made me think it's the panel.
9 LEE: Does it 'glow' as if it's showing a blank screen (room needs to be dark)? If so, it's at least powering up...
Sort of glows, yes. When I first turned it on at 7am this morning, in a much darker room, the panel looked mid-grey. Now it looks black.
I've turned the power off, unplugged the power cable on the BV12-65, removed the display cable and reconnected, nothing. I can hear audio, but no picture at all. No curtains either.
So strange. Was only watching TV last night, woke up this morning and the panel looks 'dead'.
w5bno123:Hi Moxxey It could be one of five things. I can’t recall but does the PDP make a clicking noise normally when it switches on the you hear the fans kick in?
It could be one of five things. I can’t recall but does the PDP make a clicking noise normally when it switches on the you hear the fans kick in?
Sadly, almost no noticeable change on startup. No additional noises or fans. It starts up, speakers kick in as usual (ie. you can hear those 'click' in) and then, no curtain. It's almost as if that part has failed. I can hear TV (or Apple TV), but can't see anything.
Wondered if it could be the display cable and worth replacing this?
w5bno123: The RS232 cable communication could have failed, this switches on/off the panel. I would call Paul Davey the certified B&O service agent
The RS232 cable communication could have failed, this switches on/off the panel. I would call Paul Davey the certified B&O service agent
Thanks, I'll see if I can Google search for him? I can find him on LinkedIn. Not close though - Exeter! I'm in Bath.
w5bno123: When you power down the panel please leave it for 5 minutes to allow it to discharge fully.
When you power down the panel please leave it for 5 minutes to allow it to discharge fully.
I tried this. I left it off for a good 15 minutes and made no difference.
w5bno123:There could be a fault on the control PCB992 which connects the RS232 cable to BS3. I used to see this on our old BV4 65 so I’d use the service remote to kick start the screen and then it would behave again. Is your RS232 cable accessible? Send me an email to ealing@bang-olufsen.co.uk and I will forward you Paul’s details. In fact Dave Clarke in Southampton is closer.
Thanks. Will do. I know Dave - he used to do the Bath B&O installation!
hi Mox
Did you resolve this issue
This is still ongoing, but managed to get a HDMI cable long enough to reach from the BV11-46 in the other room to the BS3 and it doesn't result in a picture on the BV11-46, which means it's likely to be a BeoSystem 3 issue?
I also tried connecting the BV12-65 direct to the back of the Sky HD box, but no picture (but not sure if the BV12-65 can receive a picture from its HDMI direct from the back of a Sky box?).
How easy is it to get a replacement BeoSystem 3?
I thought the BV12 used the Beosystem 4 not 3? Anyway, over this side of the pond Beosystem 3s are on eBay a lot, usually at around $1,000 or a tad more.
Jeff
I'm afraid I'm recovering from the BeoVirus.
Jeff: I thought the BV12 used the Beosystem 4 not 3? Anyway, over this side of the pond Beosystem 3s are on eBay a lot, usually at around $1,000 or a tad more.
MK-1's used a BS3. And that's way too expensive for a very old device controller :) I'd save the $1000 towards an LG OLED 65" C9 which is, erm, $1000 more? https://www.amazon.com/LG-OLED65C9PUA-Alexa-Built-Ultra/dp/B07NHQ4CXM/
Get a Stage, keep my Beo Remote, get a large van, drive the BV12-65 off a cliff and, Bob's yer uncle! No, he really is...
Hey, my only uncle was named Bob!
I guess viewed thru the cold lens of value, a grand for a Beosystem 3 might not be as good an investment as a new OLED set. Only makes sense if you're system is an integrated B&O one and you want that, a full Beolab based surround setup, as opposed to a Stage soundbar. Eventually you'll be forced to make the decision to abandon it I guess, or go full tilt with an Ecilpse or such, an expensive proposition.
I guess I've avoided merging my AV and stereo setups for that reason, I don't want to tie myself to B&O due to cost and reliability reasons for my AV setup. My stereo is pretty stable as is and I'm happy with my B&O setup. I could get a Beosystem 3 and a center Beolab, but what happens when it breaks?
moxxey: How easy is it to get a replacement BeoSystem 3?
Yours will be the later 3D version... These are pretty rare in all honesty.
Could you not box up your BeoSystem 3 and send it to an engineer to diagnose? It could be a simple fix!
Lee
9 LEE: Could you not box up your BeoSystem 3 and send it to an engineer to diagnose? It could be a simple fix!
Might be a wise idea as the call out fee is quite large. Problem is, finding a local engineer around Bath.
Jeff: Hey, my only uncle was named Bob!
I *knew* it!
Well, the sad thing is, the BV12-65 is absolutely fantastic. Still prefer the picture over the BV11-46 in the other room (which seems much sharper/brighter). But fixing B&O kit is proving very very expensive in 2019.
Stones:Sounds like the case AS sith my BV7-40 MKIV just before the summer. Suddenly overnight only sound and no picture. No curtains, no menu, no picture on any source. Fan did not start when powering up. Local B&O technician found after conference with Denmark that the T-Con module was broken but could easily be repaired. Saved 400 EUR for a new one and only paid for the work.
That's good to hear - hopefully it's not too costly then. I really would like the BV12-65 back (before it goes off a cliff!).
moxxey: Jeff: Hey, my only uncle was named Bob! I *knew* it! Well, the sad thing is, the BV12-65 is absolutely fantastic. Still prefer the picture over the BV11-46 in the other room (which seems much sharper/brighter). But fixing B&O kit is proving very very expensive in 2019.
Given the quality of the image on the BV12, the last of the great plasma panels (as you know I have the Panasonic "donor" panel, the VT65), I'd be inclined to repair the Beosystem, or replace it, and keep watching. I'm unconvinced that OLED is any better let alone enough to justify spending money on to be honest. I think OLED looks great mainly by comparison to LCD, which it is, but 4k and HDR haven't shown themselves to be must haves to me anyway. The BV12/VT65 are just so smooth and film like.
Hope you manage to get it sorted.
Moxxey, I may have missed a post, but did you get your BV12 sorted?
Graham
down believe so, judging by post earlier this week on another thread.
As a fellow 12 owner, I feel for him...
vikinger: Moxxey, I may have missed a post, but did you get your BV12 sorted? Graham
Sandyb: down believe so, judging by post earlier this week on another thread. As a fellow 12 owner, I feel for him... vikinger: Moxxey, I may have missed a post, but did you get your BV12 sorted? Graham
Thanks. Just spotted the comments in the other thread.
vikinger: Moxxey, I may have missed a post, but did you get your BV12 sorted?
No. Spent weeks trying to get an engineer round, then finally got one to take a look. Eliminated the BeoSystem and figured it was the panel. He then told me he has to order £3000 of kit to fix the issue and figure what it is through process of elimination. He said he'd go away and price it all up.
Never heard from him after that.
Need to figure a plan b. A UK dealer who is prominent on here offered to step in, but I need to grab the serial code which isn't easy - it's at the rear where the cables enter the TV. Will do that this week.
One thing for sure, it's far far harder sorting out B&O issues when your local dealer disappears.
Currently using the BV11-46 in another room. BV12-65 is sitting on the wall unused. Irony is, like others have said, it's still worth a reasonable amount of money, so worth sorting out.
Just an update.
BV12-65 never got fixed. I had two engineers around for hours and they replaced every single logic board in the back of the BV12-65 and still it won't show a picture.
Incredible.
Looks like it could be the Panasonic panel? And if that's the case, looks like it's stuffed.
Anyone had any experience of a BV12-65 having a faulty panel?
Really sorry to hear that moxxey, that's a crying shame. Such a wonderful TV, with such a stunning picture, and now pining for the fjords.
You have to be really frustrated.
moxxey:Just an update. BV12-65 never got fixed. I had two engineers around for hours and they replaced every single logic board in the back of the BV12-65 and still it won't show a picture. Incredible. Looks like it could be the Panasonic panel? And if that's the case, looks like it's stuffed. Anyone had any experience of a BV12-65 having a faulty panel?
Is it possible it's a power supply problem, not a logic board issue?
Jeff: Is it possible it's a power supply problem, not a logic board issue?
They said it might be a panel-based power supply issue. BUT B&O has no fix for this, so they have to make some calls/enquiries and they said there's only one BV12-65 'specialist' in Denmark and he was on vacation at the time.
Not heard anything since last week.
I really hope you manage to get it sorted and at a price that's reasonable. That's too good a set to have to throw away. One specialist...and he's on vacation. Lordy.