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This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022

 

Transmitter 1 giving me a major headache

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Tifoso48
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Tifoso48 Posted: Wed, Feb 17 2021 5:07 PM

My setup:

Beolab 18/19 front  wireless

Definitive Technology - center speaker - wired

Beolab 15 rear mounted in ceiling with B@O Amp + 2 Receiver 1's  - wireless

Transmitter 1

Marantz SR 6013 - preamp out to Transmitter 1 - in.

 

This setup has been in place for 7 years and has worked more or less flawlessly.

 

Over the last few weeks I have noticed:

1) Beolab 15 turning itself on and off constantly and in random fashion ( speakers come out of the ceiling and retract)

2) Increase number of times that speakers get dropped and I have to go through the entire Transmitter 1 resetting procedure. 

 

I think we all know what has happened to B&O customer service and these folks are nice but really clueless as to what to suggest.

I would appreciate your thoughts to get to the bottom of this. 

I am not sure there is much that can physically break on the T 1 - so just buying a new one does not make much sense to me.

 

Thanks

mbolo01
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Louannec - France
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mbolo01 replied on Wed, Feb 17 2021 6:13 PM
This may happen if you have a WiFi 5GHz nearby

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Tifoso48
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Tifoso48 replied on Thu, Feb 18 2021 4:36 AM

Thank you - and I believe you were spot on.

About three weeks ago I installed a mesh router system with one of the pods under the TV on top of the same cabinet where the Transmitter is located. 

I disconnected this evening and encountered no drop offs.

Now what to do about the internet? I will call EERO tomorrow to see if I can force the device into 2.4 ghz.

 

Thanks again,

Tifoso48
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Tifoso48 replied on Thu, Feb 18 2021 4:36 AM

Thank you - and I believe you were spot on.

About three weeks ago I installed a mesh router system with one of the pods under the TV on top of the same cabinet where the Transmitter is located. 

I disconnected this evening and encountered no drop offs.

Now what to do about the internet? I will call EERO tomorrow to see if I can force the device into 2.4 ghz.

 

Thanks again,

mbolo01
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Louannec - France
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mbolo01 replied on Thu, Feb 18 2021 8:07 AM

You are welcome.

I recently introduced back 5 Ghz WiFi in my setup, and this time I used 5 GHz channels with radar detection (DFS) which is possible with my ISP router/wifi spot. There is no more interferences with the Wisa 5 Ghz channels used by the TR1, both coexist smoothly.

If EERO permits it, I would give a try, otherwise you'll have to stick with 2.4 Ghz.

Note: When DFS channels are used, it takes more time for the wifi hotspot to start (60 sec or more) as it has to perform more checks to ensure no overlap with radars in proximity, if any. Also, I found that higher channels (> 100) are not recognized by all WiFi clients, particularly B&O Beoplay products, 

 

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Tifoso48
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Tifoso48 replied on Thu, Feb 18 2021 5:40 PM

Eero can't be forced into operating on 2.4 GHZ only, neither is there a " pause" function.

only choice is to unplug the particular pod - certainly not high tech but effective. 

I will also experiment with putting that pod in a different location within the context of the room.

At least I now understand the root cause, so thank you.

mbolo01
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Louannec - France
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mbolo01 replied on Thu, Feb 18 2021 8:15 PM
Tifoso48:

At least I now understand the root cause, so thank you.

You are welcome.

Regarding DFS channels, I found this:

https://support.eero.com/hc/en-us/articles/360042096252-What-is-Dynamic-Frequency-Selection-

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Tifoso48
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Tifoso48 replied on Thu, Feb 18 2021 10:56 PM

Thank you. 

I am running Eero Pro - so this feature should automatically be enabled.

I have now moved it to a different location and will observe it this makes a difference.

Best regards,

 

 

Tifoso48
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Tifoso48 replied on Thu, Feb 18 2021 10:57 PM

Thank you. 

I am running Eero Pro - so this feature should automatically be enabled.

I have now moved it to a different location and will observe it this makes a difference.

Best regards,

 

 

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