Frustrated!

Now that all of the B&O stores have closed, what are us B&O product owners to do when we encounter issues with the system that need to be addressed by someone who knows the product.  I was sold a Beovision 11 - 46, a Master Link Gateway, and a BeoSound Core which was to be installed.  I have waited for over a year.  Now that the store is closed, the owner who promised me that he would install the products no longer responds.  He also ordered a new chassis for one of my BeoLab 5’s that needs to be installed.  I am so frustrated with Bang & Olufsen!  Can anyone help me on who to call?

Thanks Anyone,
Ed 

I had a warranty problem with my Eclipse after my local dealer closed.  I contacted B&O who told me to contact a dealer.  They recommended the closest dealer, but I don't think it really mattered that much.  I contacted the closest dealer (~300 miles away), and, eventually, they found a tech who came to my home to fix my TV.  The reason why I don't think the dealer mattered was that the tech didn't come from the store, but was somebody who worked for B&O in the past and happened to live not too far from me.  

I would do what I did.  Contact B&O.  Go to www.bang-olufsen.com and click on the "support" link, then "send a message", and tell the what you need.  Even though most stores are closed, there are still service partners and pro-audio installers who have relationships with B&O.  Also, be patient and persistent.

Stan

Hello there

As previously mentioned just call your closest dealer they should all support you.

Previously I called a dealer when my local one closed and they arrange for the service engineer to visit.

i can confirm this i live in canary isles my dealer closed down comtacted nearest dealer 2000 miles away#

he ordered a new panal for my tv under warranty and a local engineer  came and installed

m welborn