ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
First time I polisch my BV11 screen I noticed it was scratches behind the glass.
So what happends now!?
Someone else has/had this
The BV11 is only 3 month old
BeoVision Haermony 65"...BeoLab 28 Anthracite....BeoLab 17 as REAR....BV10-32....BC6-26....Beosound 9000....Beosound 1 New York edt....Beogram 4002....Beoplay Emerge....Beoplay M5....Beoplay M3....Beoremote Halo....BeoRemote One BT....Beo6....Beo4....Beo4 Cinema....BeoLink 7000....Serene....H95 Black LTD....H9i Rimowa....6 x H6....Form 1....U70...
mr_anders_son: First time I polisch my BV11 screen I noticed it was scratches behind the glass. Someone else has/had this
I've said a few times recently that it's not just the Avant that has 'behind the panel' issues. My BV11 does, too. Looks like two small smear marks which came about from someone trying to clean the rear of the panel before it was attached.
But, to be fair, you only see them up close and with sun in the room. ie. if you go hunting for them, you'll see them.
I've just lived with them. You never see them 99% of the time. I'd assume your situation is the same?
I'm a lucky guy - my BV8-40 has no front glass
MM
There is a tv - and there is a BV
yes BUT dont you think B&O shall fix it?
Can I complain to my dealer?
mr_anders_son: yes BUT dont you think B&O shall fix it?
Maybe, but it's relatively tiny in the scheme of things that can be/go wrong. Like I said, you only see it up close and generally when sunlight is shining on to the TV.
Besides, I've seen B&O fix issues such as this (and not in a good way!). They fixed my BV10, then created a ton of dust behind the panel, so it had to be fixed a second time.
I'm not saying your TV should have blemishes behind the glass panel, but this isn't a new thing or unique to B&O. iMac's have suffered, some early BV7's did, the BV10 attracted dust and so on.
If you don't notice it in operation when its on, then don't worry about it.
But if i were you I would mention it to your dealer. You're not complaining, you have a legitimate piece of feedback on your purchase.
I would also mention it to the dealer. Personally, I do not find that satisfactory and would ask for a replacement TV that is checked before sent to you.
B&O products are V1-32, BS2, H95, E8 and an Essence remote.11-46 now replaced with Sony A90J 65”, Sony HT-A9, Sony UBP-X800M2 and Sony SRS-NS7.
The Beonic Man: I would also mention it to the dealer. Personally, I do not find that satisfactory and would ask for a replacement TV that is checked before sent to you.
Simon, you find just about everything unsatisfactory :)
I can live with the (very minor) marks. They are very small and can only be seen if your face is about 20 cm from the panel and only when the sun is shining on it. This doesn't warrant me storming in to the dealer, bringing him around to my house (and, of course, only on a day when the sun is shining in so he can see it), get him 20cm in front of the panel and point out every bit of dust, the smear marks and so on.
If I was this an*l about my TV, I'd never drive a brand new car. Looked at my 6 month old car the other day and there are at least three chips on the paintwork, a scratch on one alloy, a small dent where someone parked next to me has opened their door in to mine etc.
I bought a brand new - brand new - gold Panerai which was a five-figure piece, last week, from a London dealer. Looked on the reverse, and there are minor hairline scratches where it has been put back and constantly taken off the stand where it had been on display. I mentioned it, I could see them, but not much the dealer can do to avoid them. Panerai can polish them out though, but I have to wait years for the next service to achieve that. They are very minor, but they are there if you go hunting hard for them.
Some people just go looking for any minor fault thinking that 'I paid thousands, it should be perfection'. Others do not...
Some people just go looking for any minor fault thinking that 'I paid thousands, it should be perfection'. Others do not... you're right Moxxey! But in this case I would complain either.If it where a 500,- Euro Samsung TV, ok, *** happens but on a luxury highend TV set from Bang & Olufsen I wouldn't accept it! They claim high quality and perfection and so the customer deserves it. :-)I wouldn't buy an Omega Seamaster with just a few scratches, too ;-)
Moxxey, you've either totally fallen in love with someone at your B&O dealer or you're getting paid by B&O to say some of the things that you come out with.
If I paid 10K for a TV which to me is obscene, i'd expect perfection. I too bought a brand new car and it was perfect - an Audi A3, if there were any faults i'd of taken it back immediately.
I've never experienced any production problems like that over the years with Technics, Panasonic, BOSE and Pioneer CDJ equipment which we use for 24 hours a day, 365 days a year in our studios!
In fact the only problems i've ever had was with B&O - a Century - cassette deck burning out, Cd skipping, casing vibrates, electric door 50% of the time fails to open or close.
Quite frankly, this guy shouldn't have to put up with this on a 10K TV because that is why he's paid 10 times more than say a Panasonic or Samsung because he thought that he was paying for craftsmanship.
I'm sure your dealer Moxxey must love you as you really do keep him in business! But come on, these problems are a disgrace!
Paul W: I'm sure your dealer Moxxey must love you as you really do keep him in business! But come on, these problems are a disgrace!
You mean, the same dealer where I cancelled the recent Avant purchase after two failed installations due to the production stoppages? The same dealer who swapped out a BV7-40 MK4 due to a major issue (red lines on the screen), replaced my BV10 due to a motherboard issue. That dealer you mean?
Luxury doesn't always equal perfection. As I said, this doesn't apply to watches, cars or TVs. It just depends how an*l you are over the issues involved. With the Avant, the issues involved are rather large, hence my cancellation over the weekend. The issues with dust, small smears and similar behind a panel, where you can only see them <20cm close up to the panel itself, is relatively minor in comparison. As I said, you don't see the tiny smear behind my BV11 panel unless a) you go hunting them, b) you're within 20cm of the panel and c) the sunlight is shining on the panel.
No-one - absolutely no-one - who has seen (and loved) my BV11 has ever commented you can see a smear on the reverse of the panel. It's there though.
Paul W:If I paid 10K for a TV which to me is obscene, i'd expect perfection. I too bought a brand new car and it was perfect - an Audi A3, if there were any faults i'd of taken it back immediately.
A fault is a fault and a scratch is a scratch. I'm 100% sure you would've found some of the latter if you had looked under the seats, in the wheel wells, in the undercarriage...
--mika
moxxey: The Beonic Man: I would also mention it to the dealer. Personally, I do not find that satisfactory and would ask for a replacement TV that is checked before sent to you. Simon, you find just about everything unsatisfactory :) I can live with the (very minor) marks. They are very small and can only be seen if your face is about 20 cm from the panel and only when the sun is shining on it. This doesn't warrant me storming in to the dealer, bringing him around to my house (and, of course, only on a day when the sun is shining in so he can see it), get him 20cm in front of the panel and point out every bit of dust, the smear marks and so on. If I was this an*l about my TV, I'd never drive a brand new car. Looked at my 6 month old car the other day and there are at least three chips on the paintwork, a scratch on one alloy, a small dent where someone parked next to me has opened their door in to mine etc. I bought a brand new - brand new - gold Panerai which was a five-figure piece, last week, from a London dealer. Looked on the reverse, and there are minor hairline scratches where it has been put back and constantly taken off the stand where it had been on display. I mentioned it, I could see them, but not much the dealer can do to avoid them. Panerai can polish them out though, but I have to wait years for the next service to achieve that. They are very minor, but they are there if you go hunting hard for them. Some people just go looking for any minor fault thinking that 'I paid thousands, it should be perfection'. Others do not...
Completely agree. A lot of high end watches pass through my hands from former dealer inventories that ARE UNWORN and brand new, but just happen to get small amounts of wear or marks from display duty at the jeweler. Most jewelers in the US don't keep a whole back stock of 25,000.00 watches, what you see IN the case is what they have to sell, and they have to show them.
Hang out on the AVS forum for a few days and see how many things are wrong right out of the box with TVs from 600-10,000.00 (the LG OLED TV comes to mind, it's not JUST B&O that make 10k TVs, although I got my LG OLED for 2, hehe) from ALL brands. Those guys do nothing BUT complain. So I don't think we should roll over and just live with a genuine problem, but I think with B&O you can make a small problem worse if they start fiddling with the set after the fact.
I thought moxxey was the main defender of all things 4k , the new improved whizz bang avant in particular. I think Paul W has a point.
I find this thread interesting; particularly people's differing views on what they expect when making a purchase of a high end item. While I agree with some posts that highlight small manufacturer defects such as scratches and smears may be inevitable, it's about how those experiences can lead to a feeling of disappointment for the excited customer having just bought a brand new product from one of their favourite brands. This is the reason I would not accept anything I noticed and would take it back asking for a replacement immediately. Why should that be an issue anyway? What happened to '... the customer is always right' philosophy? Is it just about the dealer and less about the customer? For me, no... a resounding NO. If others are happy to accept such defects then I am happy for them, but I will make a different decision.
Scratches and smears that are only noticeable close up I may choose to ignore, but I can't say that now unless I actually see how bad the scratch or smear is. The OP hasn't mentioned anything about short distances so far in this thread. What they have said is that they noticed scratches when polishing the screen (which may also be visible from a distance) and they are now asking for people's opinions about this. It's a fair assumption that if someone was happy they wouldn't see the need for creating a thread about it, so the customer is not happy, and a customer feeling unhappy is not likely to be a loyal customer wanting to go back and spend more.
It's not about the scratch or smear on the product - it's about how that experience has made the customer feel, and what (if anything) the dealer is going to do about it. I never buy a product, always the person/dealer. To me its 100% about customer relations. Some are good at this, some are not and some don't care either way.
Whiny customers sure piss off legitimate salesmen quick I guess.
From what i've heard simon , you have a bit of a history with the bath lot , lol.