ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hello Beoworlders,
My Mk1 Eclipse panel has to be replaced (fortunately under warranty).
According to my dealer, the exchange cannot be done at my home as B&O only supplies the Oled panel and not the whole video unit. So the operation has to be done at the dealer's workshop.
This is not convenient as my dealer is far away and does not seem to prioritize distant customers.
I'm quite surprised, since B&O states "The overall service strategy is to service 95% of all products in the customer’s home".
Did someone had the case and if yes what has been changed?
And if a dealer can confirm and explain why is it so, I would appreciate.
As everybody knows, trust does not exclude control
Kind regards,
Yann.
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I had my panel replaced under warranty in my home. It is true that only the panel was shipped. The technician had to remove the top 1/2 of my Eclipse, transfer some parts from the old to the new, replace the top 1/2 of the Eclipse. He performed the "surgery" on a folding table covered with a blanket in my front hall. The entire procedure took ~2 hours. I am also far away from my dealer (~300 miles).
The dealer is probably doing whatever is easiest for them. How does the dealer suggest getting the panel to the workshop? To me, transporting a big, awkwardly shaped panel, in non-factory packaging over some distance is just asking for trouble.
Thanks Stan,
I agree with you, not convenient and risky!
Fortunately I always keep B&O packagings.
I should take a picture of my cellar, nearly 40 years of B&O boxes.
Double post, sorry.
Ha! I have 25 years of B&O boxes in my attic, but the BV boxes have not survived, much too big.
New: Beovision Harmony, Beolab 50's, Beolab 28's, Beolab 18's, Beolab 17's, Beosound Stage & LG, Beosound 2, Beoplay M3, Beoplay A1, Beoplay Portal, Beoplay H4 gen 2, Beoplay E8 3.0
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Old: Beosound 9000 mk3, Beolab 3's, Beovision Eclipse, Beolab 1's, Beolab 2, Beovision 10-46, Overture 2300, beolab 8000's, Beolab 4000's, Beovision avant 32" etc. etc.
I have to disagree. This is NOT what happened when they replaced my screen. The "whole video unit" was not shipped to my home, rather just the panel. Some of the black plastic pieces on the back of the old panel had to be moved to the new panel. It didn't look difficult, but it was definitely more than remove 4 screws, slide off the old and slide on the new and add the 4 screws back (as in the video). There's a difference between the initial install, and replacing the screen on an existing unit - at least in the US, or perhaps it's a timing thing... mine was replaced a few months ago.
Hi, just a question: Why do you guys swap panel in the Eclipse V1?
What kind of fault have you had?
Best Regards
Martin
NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5
My picture would sometime show vague green blobs near the bottom, mostly when displaying yellow-orange (like skin tones).
Hi,
To everybody, thanks for your help.
Martin,
I also encountered colour oddities on the screen.
Mikipedia,
To clarify, the sound center will stay at home since it is not impacted by the repair.
But the screen will be took apart and a new display unit will replace the previous one. The other parts will not be changed.
I hope that the TV's back will remain with the silver coating.
Anybody knows?
I'm also trying to understand what the dealer wants to do.
My understanding is these TVs are not like previous BeoVisions where they can't be serviced in the same manner.
If there was something wrong with a previous BeoVision they could perform surgery and replace a defective part with out changing the whole panel (LCD screen); and I thought that if there was something wrong with the new BeoVision Eclipse (LG TV) that they can't perform the same surgery on the internals, and just replace the whole LG TV: The Eclipse LG is the video unit and Panel in one (i thought).
It seems in this case the Eclipse screen is going to be going in to surgery ; not unless Yann, you are just doing the shipping on behalf of the dealer, or they are going give you a new LG TV and do all of the screws and lugs, fit the aerial connections and route that appropriately so all you do when you get home is fit the new one on.
I would love to see your box collection Yann
it’s only the panels that are swooped NOT a complete oled screen/tv ! So its not 4 screws..
the mainboard and powersupply and IR board from faulty one is transfer to new oled panel
and the same backcover used for the new panel, that is a operation thats should be done in your home
1. you dont have to wait for tv to get back
2 transportation long way 2times is NOT economic
I fully agree with you.
Thanks and kind regards,
In the beginning there this service solution not was implemented the complete tv part was swopped but not anymore, or maybe in rare case there
customer Living far away from store/servicepartner and willing to do the swop without help they send a complete tv so the customer can do the swop
but nowdays c7 complete tv is out of stock so only sparepart oled panel swop
Thank you Beouser.
To summarize your messages:
1: The swap of the dispay only is OK nowadays,
2: BUT the swap can be done at the customer's home.
I agree with you, taking the set at the workshop and back is time-consuming and not economic.
Have a great week-end,