ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
SneakyTomato: Alright. An update to my experience.So I went to the store 4 days after buying them and was greeted by a gentleman that I had never dealt with. Upon telling him i have had 17's for years with out issue on the wireless and then the 18's would drop out after an hour or two of solid usage, he just said... "oh there's something wrong with your home setup or environment." This I found extremely annoying and I told him I work in IT, so do not test my technical knowledge when it comes to finding wireless channels with out any traffic on them. Besides, my 17's and the 19 work solidly with out issue. The 18's would work solidly for about an hour then consistently drop off and back on until you restarted the system and it would stay solid for an hour or two again. Anyway, he said to try some cables and gave me a whole bunch of cables for free. Annoyed at him i decided not to even use them and go back the next day and deal with the store manager who I had a very pleasant interaction with when I bought the 18's and even when I bought the 19 from him 2 years before.So I when back the next day, nervous that I had to complain and say I had an issue. Worried that I would have to go through some terrible repair process on speakers I have bought only 5 days before.Anyway, Peter was busy with someone so I waited for him for almost an hour as I did not want to come back again. He finally comes over and is very pleasant. I tell him that I had issues with the 18's staying connected but love them when they do stay on. I even explained that I went through and updated the firmware and checked the logs to ensure that everything was correct and in order. He was surprised to hear an end user was so eager as to actually update the firmware themselves. He then says "Alright... do you have the box and packaging? Yes?. Great. Box them up, bring them in and we will give you a new pair. No problem. Let's make sure you're happy"At this point I am so relieved that I could have hugged him haha. I was so prepared to start arguing an hear about a return process blah blah blah. instead he was very kind, offered a replacement and then we chatted for about 30 minutes about the Beloab 50's and 90's. I came away so happy with the experience that I cannot wait to deal with the guy again. Champion :) So it really does depend on who you get. The store manage in this case was a hero. His staff member on the other hand was an ass hat... trying to convince a customer that wireless is completely useless and cables is all they recommend. (yes yes, I know people have problems with wireless but I never ever have) which got me so annoyed at B&O trying to sell immaculate wireless then have this bloke bad mouth it the entire time because he couldn't be arsed taking care of a customer. All sorted in the end and I will remain happy with B&O :) The new 18's by the way have had no issue what so ever. :D
Alright. An update to my experience.So I went to the store 4 days after buying them and was greeted by a gentleman that I had never dealt with. Upon telling him i have had 17's for years with out issue on the wireless and then the 18's would drop out after an hour or two of solid usage, he just said... "oh there's something wrong with your home setup or environment."
This I found extremely annoying and I told him I work in IT, so do not test my technical knowledge when it comes to finding wireless channels with out any traffic on them. Besides, my 17's and the 19 work solidly with out issue. The 18's would work solidly for about an hour then consistently drop off and back on until you restarted the system and it would stay solid for an hour or two again. Anyway, he said to try some cables and gave me a whole bunch of cables for free. Annoyed at him i decided not to even use them and go back the next day and deal with the store manager who I had a very pleasant interaction with when I bought the 18's and even when I bought the 19 from him 2 years before.So I when back the next day, nervous that I had to complain and say I had an issue. Worried that I would have to go through some terrible repair process on speakers I have bought only 5 days before.Anyway, Peter was busy with someone so I waited for him for almost an hour as I did not want to come back again.
He finally comes over and is very pleasant. I tell him that I had issues with the 18's staying connected but love them when they do stay on. I even explained that I went through and updated the firmware and checked the logs to ensure that everything was correct and in order. He was surprised to hear an end user was so eager as to actually update the firmware themselves. He then says "Alright... do you have the box and packaging? Yes?. Great. Box them up, bring them in and we will give you a new pair. No problem. Let's make sure you're happy"At this point I am so relieved that I could have hugged him haha. I was so prepared to start arguing an hear about a return process blah blah blah. instead he was very kind, offered a replacement and then we chatted for about 30 minutes about the Beloab 50's and 90's.
I came away so happy with the experience that I cannot wait to deal with the guy again. Champion :)
So it really does depend on who you get. The store manage in this case was a hero. His staff member on the other hand was an ass hat... trying to convince a customer that wireless is completely useless and cables is all they recommend. (yes yes, I know people have problems with wireless but I never ever have) which got me so annoyed at B&O trying to sell immaculate wireless then have this bloke bad mouth it the entire time because he couldn't be arsed taking care of a customer.
All sorted in the end and I will remain happy with B&O :)
The new 18's by the way have had no issue what so ever. :D
Which country do you live currently? Is the store also located in the same area?
moxxey: B&O's thoughts were: the store is owned separately by a Ltd company which isn't B&O, so if that goes bust, it's not B&O's fault, even though to the end user effectively they think it's a B&O store (as it's branded as such).
B&O's thoughts were: the store is owned separately by a Ltd company which isn't B&O, so if that goes bust, it's not B&O's fault, even though to the end user effectively they think it's a B&O store (as it's branded as such).
B&O I feel are at fault as on the corperate website they repeatedly do not make it clear that dealerships that appear to be owned by B&O are in fact independently owned.
In the UK is this a breach of trading standards?
If not it is surely a breach of ethics is it not?
Millemissen: My M3 was recently ‘ill’ - about a year old.....one of the first ones. I took it to my dealer, a B&O dealer, where it was bought. Two weeks later - as I had the time to go there again - I was handed out a brand new one....could even decide, whether I wanted the black again or a grey one. Admitted, I am not really a standart costumer, since I can and I do all my installing myself. Nonetheless, I have had a good relation to my dealer for over two decades - it is now the son, who I have known since he was a kid helping his father in the shop. I can’t remember any other dealer, with whom I had a relation, who disappointed me.....or maybe I was just good at spotting the right ones. @Puncher I don’t do ‘social media’ - so I have no idea what is going on there, and for what reasons. But the results here - all things equal - will probably be different.........after all we are a bunch of enthusiasts (most of us) and share a love for the brand that is hard to destroy. Would be nice to hear from people, who do have had personal experiences - I try to avoid the cocky comments from those, who are just refering to ‘what they have heard or read somewhere else’. As for the question - ‘What should we improve for the future’ It seems very important to me that people can have a relation to a dealer, a dealer who must act responsible - after all a lot of people pay a lot of money for their gear. When changes in the dealership are there (you can’t avoid such things), B&O as a company should act more actively.....and not let the (= their) costumers standing in the rain, if they have problems. Also something to consider the more online sales (B&O plans there) will take over from the traditional channels. This means not just thinking of it, but having a real people department to take care for it. MM
My M3 was recently ‘ill’ - about a year old.....one of the first ones.
I took it to my dealer, a B&O dealer, where it was bought.
Two weeks later - as I had the time to go there again - I was handed out a brand new one....could even decide, whether I wanted the black again or a grey one.
Admitted, I am not really a standart costumer, since I can and I do all my installing myself.
Nonetheless, I have had a good relation to my dealer for over two decades - it is now the son, who I have known since he was a kid helping his father in the shop.
I can’t remember any other dealer, with whom I had a relation, who disappointed me.....or maybe I was just good at spotting the right ones.
@Puncher
I don’t do ‘social media’ - so I have no idea what is going on there, and for what reasons.
But the results here - all things equal - will probably be different.........after all we are a bunch of enthusiasts (most of us) and share a love for the brand that is hard to destroy.
Would be nice to hear from people, who do have had personal experiences - I try to avoid the cocky comments from those, who are just refering to ‘what they have heard or read somewhere else’.
As for the question - ‘What should we improve for the future’
It seems very important to me that people can have a relation to a dealer, a dealer who must act responsible - after all a lot of people pay a lot of money for their gear.
When changes in the dealership are there (you can’t avoid such things), B&O as a company should act more actively.....and not let the (= their) costumers standing in the rain, if they have problems.
Also something to consider the more online sales (B&O plans there) will take over from the traditional channels.
This means not just thinking of it, but having a real people department to take care for it.
MM
Hi MM
So glad you had a purrfect outcome.
Was the store you dealt with independent, or B&O owned?
StUrrock: Hi MM So glad you had a purrfect outcome. Was the store you dealt with independent, or B&O owned?
It is/they are independent - actually I am not aware of any B&O owned stores in Denmark.
There is a tv - and there is a BV
OK, I haven't bought much new B&O since the late 1990's. But since then I've picked up a demo pair of BL9s, a Playmaker, a pair of H6 headphones, and a Beolit 15. Fortunately everything in this list has functioned well except the Playmaker, which was a poor product from the get go.
As for dealers, I've had excellent post sale support from the two I've dealt with, but here's the rub. Both are no longer dealers and were not treated well or properly by B&O corporate in both the run up to their demise and after in my opinion. This is one thing that has cost B&O dearly in my opinion of them, I have lost respect for most new B&O products and have lost immense respect for the company. Also, with what, 10 dealers in the US, who am I supposed to go to to see/hear/buy from? My nearest dealer is about 1100 miles away.
My Playmaker had issues, and the dealer I bought it from was very good in helping me setup for fixed IP and some other things to try. It eventually went from mostly works with issues that were frustrating, to being a boat anchor and not working well at all, and was replaced with an Auralic Aries Mini, which works flawlessly. My BL9s were flawless as was my dealer experience with them.
So, I have serious issues with B&O today, I don't think the products are that good and are overpriced, often outrageously so, and I truly have lost my respect for them due to their business dealings. So, they have a long way to go to get business back from me sadly. I just hope I can keep what I have working until time for my dirt nap.
Jeff
I'm afraid I'm recovering from the BeoVirus.