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I've just had a very bad experience in dealing with Bosscom, the Danish manufacturer of components for use in B&O networks. I was shocked by their business practices. Has anyone else have experience with them?
Care to elaborate? Would be interested in the details. I do know that I asked a similar question some time ago on the old forum and the general consensus seemed to mirror yours.
Jeff
I'm afraid I'm recovering from the BeoVirus.
In my experience, the way Bosscom conducts its business is unprofessional and unethical. They used very aggressive sale tactics and took money from my credit card before providing full information on cost, terms and conditions. The prices they charged turned out to be very high and at that level, I was not interested in their products. They refused to refund despite being told within 24 hours that I did not want to proceed with the purchase. In my opinion, they acted in bad faith and now I will have to file a complaints, take them to court and spend a lot of time getting this straightened out. B&O stands for a very high quality of service and these Bosscom guys are the antithesis of that. If my experience is typical, I would avoid doing business with them at all costs.
Sorry about your bad experience but why did you give them your credit card details before being aware of what you were getting? You could claim an 'unauthorised payment' claim to your card provider - unless you signed something with Bosscom. What was it you bought but didn't want?
It may conveniently develop a 'fault' and you could return it for a refund!
I hope you sort it out.
Dave.
I too have talked with Bosscom and they also charged me a lot, and wanted my details over the phone. I wanted to cancel my order and then I got an e-mail that the person was on vacation and then they did not answer me anymore.
Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, BeoSound Core, BeoSound 9000, BeoSound Century, BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, BeoVision Eclipse Gen 2 55", BeoPlay V1-40, BeoCom 6000 and so much else :)
Dave, I was stupid to trust them with my credit card details and they took advantage of that. I never signed anything, no, but they were exceedingly quick to withdraw funds. When I confronted them afterwards it became apparent that they knew their legal position in great detail, i.e. that they have been in this position (many times) before. The whole thing is madness as I made it clear that I did not want to proceed as soon as I could, within 24 hours, and that the delivery was/is not scheduled for another few weeks so there is ample time to void things. It's also astonishing to realise that this order, which I would have thought to be very small for a serious company which sells all over the world, seems to be of such importance to them that they elect not to refund and lose a customer. Their disregard for customer rights and interests was extraordinary. This concerned a few Powerlink switches and a few new remote control boards. After this experience, I would advise you against doing business with Bosscom.
Michael, it sounds like we had very similar experiences. Was this recent? They also gave me the run-around when I tried to reach them, constantly being unavailable. I called them many times and finally spoke with someone who claimed to be a supervisor, but who was terribly unhelpful, inflexible and disinterested, bordering on rude. He constantly had to cut conversations short to 'go to a meeting' etc. I hate to be treated like this and want to file complaints and possibly pursue a legal claim. If you'd be interested in joining that, please let me know.
Musiclover:n my experience, the way Bosscom conducts its business is unprofessional and unethical. They used very aggressive sale tactics and took money from my credit card before providing full information on cost, terms and conditions. The prices they charged turned out to be very high and at that level, I was not interested in their products.
I had a similar experience. However I'm satisfied with the product despite it was expensive.
//Bo.A long list...
Musiclover:Michael, it sounds like we had very similar experiences. Was this recent? They also gave me the run-around when I tried to reach them, constantly being unavailable. I called them many times and finally spoke with someone who claimed to be a supervisor, but who was terribly unhelpful, inflexible and disinterested, bordering on rude. He constantly had to cut conversations short to 'go to a meeting' etc. I hate to be treated like this and want to file complaints and possibly pursue a legal claim. If you'd be interested in joining that, please let me know.
I believe Judith had issues with them as well.
Check the Beoworld archive of posts for Judith and/or Bosscom.
BeoNut since '75
Hi,
Well they owe me over £250 and im getting the same no answer treatment - so yes im happy to take action should you decide to move forward.
In my own business dealings with Bosscom I found them possibly one of the worst companies I've ever had the misfortune to deal with. Aggressive, disorganised, untrustworthy and devious in my experience. I managed to escape - but they tried hitting me with a £15,000 bill which was pulled completely out of thin air when they knew I'd be leaving them as a customer. I've never had a company or business do that to me before, or since. I was stunned. I took stock and worked out I owed them around £380.
I would never, ever deal with them again as long as I'm in the B&O business. A shame as their products weren't that bad.
STB Brackets took them to court, and won by the way. I'm not sure on the details though - I think they copied one or some of their designs?
Lee
I am surprised B&O do not act as behaviour like this can only damage the brand. I realise they are an independent company but are clearly trading on the B&O cachet.
Peter
Peter:I realise they are an independent company but are clearly trading on the B&O cachet.
I didn't think they were selling to the public directly?!?
Beoworld app with direct photo upload and emoticons.
It sounds like we had very similar experiences. Bosscom's business principles and ethics leave a lot to desire. I don't know the right people at B&O to bring this to their attention, but if anyone does, please relay these experiences. Alternatively, let me know and I am happy to inform them of my experience. Bosscom does trade off the B&O brand and they should care.
I have filed a formal complaint against Bosscom through the Danish consumer watchdog, forbrug.dk, and I am waiting to see how that works out. It will undoubtedly take a long time but I just don't think it's write to be treated this way so I will go through this and given how unreasonable their behaviour has been, I should prevail.
Phil,
I guess they do sell to the public directly as they had no problem (trying to) sell(ing to me.
Bosscom is well known in Denmark - for their dubious business practices.
MM
There is a tv - and there is a BV
Millemissen: Bosscom is well known in Denmark - for their dubious business practices. MM
Which is really too bad, they seem to have a couple of useful items, and we all know the odd piece of gear that helps interface a B&O with something else will always be in demand and useful. Other vendors of B&O accessories, Sounds Heavenly, STB, seem to manage to be reputable, it's too bad Bosscom isn't.
They may have some good products.
I have the ir-eye stand from them (or rather from a reseller) - I like that very much!
But since I had experienced some difficulties with the setup of a friend a couple of years ago due to a faulty (Bosscom branded) ML cable,
I have avoided their products.
Also had my fair share of problems with the guys from Bosscom, apart from the already mentioned practics (not in office, keeping deposits despite of assuring the money will be sent back, charging too much, etc) they were also the first company that I ever dealt with that made me get my credit card blocked so they can no longer charge various amounts for orders that have never been confirmed.
Just have a look on their "terms and conditions" http://eu.bosscom.com/news.asp?type=1
5.6 After signing up for an Seller reseller account the reseller have to purchase Seller products for minimum 1.000 € with in the 1 first months from getting an active reseller account / login. Do Seller have access to reseller’s credit card information and have the reseller not informed Seller about the product purchase the reseller have by accepting Seller Terms- and Conditions accepted that Seller can charge resellers credit card and send goods to meet the minimum purchase according to above (up to 2.000 €). If a client have a distribur process with Seller then eller can charge at least 2.000 € if the distributor agreement from the customer site is cancled or in the end not will be activated. Seller can with out further notice make a debit on Buyers creditcard for the full amount of a specific invoice before sending out any goods. Seller can also with out any further notice make a deposit on 50% or higher of a specific order before any shipment. ridiculous!
ridiculous!
Apart from that:
- their MK3 PL cables sound horrible when used with icepower speakers (maybe it changed meanwhile)
- their pricing scheme is dubious, talk to 5 different resellers, everyone is charged a different price for the same product
4.1 The price of the Goods shall be the Seller's quoted price (as set out in the Seller's catalogue or other sales literature). The Seller reserves the right, without notice, at any time before delivery, to increase the quoted price to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller such as, without limitation, currency regulation, alteration of duties, significant increase in the costs of labour, materials, or other costs of providing the Goods. The Buyer agrees to pay the increased price and shall not be at liberty to cancel the Contract.
This would not be legal at all in the Netherlands! This would give bosscom a permit to charge you anything they want, under the guise of some vague reasons.
Wouter
Furthermore:
5.7 Seller have the full right to debit a resellers credit card for any orders or part of an order as a deposit / full payment before a shipment will be released from warehouse with out any notice and acept from the client. Seller have also the full right to debit a clients credit card if a clients account is over due.
Under SEPA direct debit, they are obligated to notify the "client"
From the SEPA website of the Internationale Nederlanden Groep: Link
"The creditor (payee) must inform his payers about forthcoming direct debits to their account at least a fortnight in advance. This is called pre-notification. Pre-notification is not new; it is also used in most current local forms of direct debits. Payees and payers may agree to other time limits if they wish. For example, with a recurrent direct debit, parties can agree to only send a pre-notification once a year. This can only be done if the amount to be collected stays the same, otherwise, a new pre-notification must be sent.
There are no rules concerning the format of pre-notifications, so the payee and the payer can agree on how it will be sent. For example, it could be a message on the invoice in which states the collection date.
Because the payer must also be informed of the Creditor ID and mandate reference before the first direct debit, we advise you to mention these in the pre-notification."
I do not now that much about law, but as an economist I know that this is illegal as hell!
Hi All,
I have just received my refund plus postage from Bosscom. I spoke to a guy call claus who promised me a refund in 2 weeks and it landed dead on time without chasing. Obviously im very pleased as i intially got ignored for 2 months. Better late than never.
Darren