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ATV3 to BV7-32 Mk III Dolby 5.1 not working properly

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RobN
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RobN Posted: Tue, Sep 9 2014 9:35 PM

Dear BeoWorld,

Looking for some advice please on not getting proper Dolby 5.1 sounds on my BV7-32 Mk III. I have an Apple TV3 connected to my BV7-32 Mk III via an HDMI to DVI-I cable for video and via TOSlink to a NEET DAC 2000 then onwards by two RCA cables to the BV7-32.

I get good sound quality, but not full 5.1 surround sound when on Speaker Option 5, I run a 5.1 check on YouTube and the front speakers and central speaker all work, but the rear speakers sounds comes out of the front in a rather muted manner and the LFE doesn't function at all. However, when I check the speakers on the BV setup they all work well and when Speaker Option 4 is selected all work fine.

Is the problem the NEET DAC not passing through the 5.1 signals or is it my BV7-32 not handling it properly?

Any/all thought advice would be appreciated, thanks!

Best, Rob

Millemissen
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The two RCA's gives you a stereo signal - you can't get any real 5.1 sound that way.

Probably the tv (the surround module) upmixes the stereo signal. Have a look in the Sound Settings, what the in- and output is.

Ever thought of using the digital out of the ATV instead (you'll need a converter toslink to coax for that).

By the way - Speaker4 is 'double stereo' - which has nothing to do with 'surround sound'.

MM

 

There is a tv - and there is a BV

w5bno123
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w5bno123 replied on Tue, Sep 9 2014 10:49 PM
Millemissen:

The two RCA's gives you a stereo signal - you can't get any real 5.1 sound that way.

Probably the tv (the surround module) upmixes the stereo signal. Have a look in the Sound Settings, what the in- and output is.

Ever thought of using the digital out of the ATV instead (you'll need a converter toslink to coax for that).

By the way - Speaker4 is 'double stereo' - which has nothing to do with 'surround sound'.

MM

There is a tv - and there is a BV.

If you choose to use the SPDIF to coax convertor you also need to ensure that the AP and DSM software are up to the latest levels to support the digital audio input. I would suggest contacting your local dealer to assist you further as this is a job for a service engineer.
RobN
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RobN replied on Wed, Sep 10 2014 6:52 AM

Hi MM,

Thanks. I may not have been clear in my description I am using the optical digital output of the ATV (TOSlink to coax converter) already (that's the NEET DAC).

best, Rob

RobN
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RobN replied on Wed, Sep 10 2014 6:55 AM

Hi w5bno123,

Thanks, I think you might be onto something here. Do you know how I determine the revision levels of the AP and DSM software? Also does anyone know a reliable B&O engineer in the South UK (my dealer retired a few years ago, sadly)?

best, Rob

Millemissen
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Sorry - a DAC (also the NEED DAC) converts a digital (coax or optical) to analog RCA.

Do you have the digital connected in addition to that?

And you should concider the suggestions from w5bno123 as well, if that is the case.

MM

There is a tv - and there is a BV

RobN
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RobN replied on Wed, Sep 10 2014 7:34 AM

Hi MM,

For video I connect the ATV3 to BV with HDMI to DVI-I cable. For audio I only have one route which is Optical from ATV3 to DAC then coax from DAC to BV going in via RCA/Coax feeds associated with the DVI-I channel.

Is there an alternative channel, not sure I can see one? 

Thanks, Rob

berlin2010
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RobN:

Hi MM,

For video I connect the ATV3 to BV with HDMI to DVI-I cable. For audio I only have one route which is Optical from ATV3 to DAC then coax from DAC to BV going in via RCA/Coax feeds associated with the DVI-I channel.

Is there an alternative channel, not sure I can see one?

Thanks, Rob

Rob, is your DAC just a DAC or also a Optical to Coax converter?

If the former then your DAC takes the optical feed (it may well have a Coax Input next to the Optical input but it's irrelevant in this conversation) and converts that optical feed to normal ANALOGUE STEREO... which it outputs via traditional 2 Channel RCA (Left/Right - normally they'd be marked Red and White). In this setup you are feeding the BV 2 channel stereo, NOT 5.1

What you need is a optical to coax converter (ie not a DAC) this simply converts the ATV3 optical to Coax (this is a single RCA input which takes a digital feed so no need to convert to analogue)
leosgonewild
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What kind of video are you trying to play, i.e are you playing a 5.1 compatible video bought in iTunes, or are you mirroring your desktop and playing a .mkv through VLC?

 

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leosgonewild
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What kind of video are you trying to play, i.e are you playing a 5.1 compatible video bought in iTunes, or are you mirroring your desktop and playing a .mkv through VLC?

 

"You think we can slap some oak on this thing?"

leosgonewild
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What kind of video are you trying to play, i.e are you playing a 5.1 compatible video bought in iTunes, or are you mirroring your desktop and playing a .mkv through VLC?

 

"You think we can slap some oak on this thing?"

leosgonewild
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What kind of video are you trying to play, i.e are you playing a 5.1 compatible video bought in iTunes, or are you mirroring your desktop and playing a .mkv through VLC?

 

"You think we can slap some oak on this thing?"

leosgonewild
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What kind of video are you trying to play, i.e are you playing a 5.1 compatible video bought in iTunes, or are you mirroring your desktop and playing a .mkv through VLC?

 

"You think we can slap some oak on this thing?"

RobN
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RobN replied on Wed, Sep 10 2014 11:55 AM

Hi Leosgonewild,

 

I'm playing movies streamed from iTunes running on a Mac-mini. These movies have been converted via Handbrake from my original DVDs and have got both the normal stereo and passthru 5.1 audio tracks included. I have also tried playing the Dolby 5.1 test video from YouTube with the same results.

The ATV has got Audio Setting/Dolby=On

So, I don't think it's the source material, but more in how the audio is being presented or converted between ATV3 and BeoVision

Best, Rob

RobN
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RobN replied on Wed, Sep 10 2014 12:15 PM

Hi MM,

I believe it's both a DAC and an optical to Coax converter, this is the device: http://www.amazon.co.uk/Neet®-DAC-Digital-Analogue-Converter/dp/B0038M3ID8/ref=sr_1_sc_2?ie=UTF8&qid=1410346573&sr=8-2-spell&keywords=Neetcable+DAC

I think the DAC may be the problem as it's only stereo, but I read somewhere that Dolby 5.1 is in fact just two channels that are subsequently decoded in the BeoVision? In which case w5bno123 may be right and the audio processor software might need checking. What do you think?

Best, Rob

RobN
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RobN replied on Wed, Sep 10 2014 12:15 PM

Hi MM,

I believe it's both a DAC and an optical to Coax converter, this is the device: http://www.amazon.co.uk/Neet®-DAC-Digital-Analogue-Converter/dp/B0038M3ID8/ref=sr_1_sc_2?ie=UTF8&qid=1410346573&sr=8-2-spell&keywords=Neetcable+DAC

I think the DAC may be the problem as it's only stereo, but I read somewhere that Dolby 5.1 is in fact just two channels that are subsequently decoded in the BeoVision? In which case w5bno123 may be right and the audio processor software might need checking. What do you think?

Best, Rob

berlin2010
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berlin2010 replied on Wed, Sep 10 2014 12:25 PM
RobN:

Hi MM,

I believe it's both a DAC and an optical to Coax converter, this is the device: http://www.amazon.co.uk/Neet®-DAC-Digital-Analogue-Converter/dp/B0038M3ID8/ref=sr_1_sc_2?ie=UTF8&qid=1410346573&sr=8-2-spell&keywords=Neetcable+DAC

I think the DAC may be the problem as it's only stereo, but I read somewhere that Dolby 5.1 is in fact just two channels that are subsequently decoded in the BeoVision? In which case w5bno123 may be right and the audio processor software might need checking. What do you think?

Best, Rob

The unit above is only a DAC and from the description - This ultra compact converter / adapter allows you to connect any Digital TOSlink or Coaxial audio source and output Analogue stereo audio - you have your answer.... You are sending stereo to the TV and expecting 5.1

Take the DAC out of the equation and get an optical to coax converter (i went through the exact same - i had a 7-40 mk1 ie no hdmi only DVI and SPDIF/COAX for digital audio)

Raeuber
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Raeuber replied on Wed, Sep 10 2014 12:29 PM
Hi Rob,

you need a converter like this one:

http://www.amazon.de/Audiokonverter-Digital-Toslink-optisch-70411/dp/B002WSAB8E/ref=sr_1_2?s=ce-de&ie=UTF8&qid=1410348303&sr=1-2&keywords=lindy+audio+converter

Only one coaxial cable has to be connected to the digital audio input (SPDIF) of BV 7-32.

Regards

Räuber
RobN
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RobN replied on Wed, Sep 10 2014 1:42 PM

Many thanks, I think you've got it! I have ordered a co-ax to optical converter. Should arrive tomorrow so will find out soon Smile

 

Best, Rob

RobN
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RobN replied on Sat, Sep 13 2014 8:50 AM

Ahhh this is turning into a bit of a saga, your further help would be appreciated...

Update - Thanks to helpful suggestions I've now installed a new digital TOSlink to digital Coax converter and used this to carry sound from my ATV3 to the digital AV1 socket of my BV7-32 mk3 in an effort to get true 5.1 sound. I have set ATV3 to audio Dolby On as detailed in other parts of this forum. Progress, but...

i can no longer hear music from ATV at all & my pre ripped (Handbrake) movies do have sound but it's rather muted and on speaker option 5 only, but is clearly not proper 5.1. Also as soon as you stop playing film the audio stops and you can't hear YouTube videos or the audio 'beeps'  an ATV makes each time you press the remote.

Do you think it's my BV7-32 needs an upgrade on the audio chip or software? If so where do I find what my current rev level is? I guess it's time to talk to a dealer, but mine has retired, so I'll have to try someone else who's unknown.

many thanks, Rob

 

Raeuber
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Raeuber replied on Sat, Sep 13 2014 1:08 PM
Hi Rob,

sorry to hear that it still doesn't work.

As far as I know the Apple TV only provides Dolby Digital 5.1 sound with rented movies via ITunes, otherwise PCM sound. It was also discussed here in this forum that some older Beovisions can't handle this PCM sound without changing some hardware Eproms.

To check if this is required at your BV 7-32 you should rent a movie with ITunes and your ATV3 and check if you get 5.1 sound.

Regards

Räuber
berlin2010
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Rauber is correct my BV7-40 mk1 wouldn't play PCM until i had the hardware upgrade done (effectively making it same as mk2).
RobN
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RobN replied on Sat, Sep 13 2014 3:10 PM

Dear Rauber & Berlin2010,

It seems you're right, thank-you.

Renting a film from iTunes works in 5.1, so I think I need to follow up with a dealer to get my audio s/w upgraded. I've just checked on the settings panel on BV7-32 mk3 and it says:

AP SW 7.5

MSP 02070F48

HIP 09

PICTP 00

HOP 0C

AC3 SW 2.50a

Thoughts?

Best, Rob

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