ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
I would like to know if I'm the only customer to have MoodWheel issues, particularly since the August upgrade?
My configuration:Moment + QNAP &Twonky31200 tracks
Issues:* Average of 10 tracks are played per MoodWheel point.* Some tracks are repeated in the list, seed included.* Sometimes, 30 seconds or more to start playing after pressing a MoodWheel point.* For a each MoodWheel point, the tracks to be played have a title starting with numbers, special characters or the letter A.
Facts:* The MoodWheel has 99 points per circle* Only 10000 tracks are considered in the MoodWheel process
Thanks for providing your feedback
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
Hi,
my configuration:
- Beosound Moment :-)
- QNAP NAS with Twonky
- 5000 Songs NAS
- Deezer Account
I have the problem, that the Moodwheel only plays songs on Deezer in the second circle. The inner circle plays only a few songs of my NAS library.
I thought, that the middle circle will mix NAS+Deezer.
Greetings from Germany,
Mirco
How do you get 31200 tracks ......Whatcd?
koning:How do you get 31200 tracks ......Whatcd?
That is 2 1/2 albums a day ;-))
MM
There is a tv - and there is a BV
Millemissen: That is 2 1/2 albums a day ;-)) MM
I'm impressed too ! Sharing my S/N :-)
MircoHH: I have the problem, that the Moodwheel only plays songs on Deezer in the second circle. The inner circle plays only a few songs of my NAS library. I thought, that the middle circle will mix NAS+Deezer. Greetings from Germany,Mirco
I have the problem, that the Moodwheel only plays songs on Deezer in the second circle. The inner circle plays only a few songs of my NAS library. I thought, that the middle circle will mix NAS+Deezer.
Greetings from Germany,Mirco
Mirco, you are right, in one B&O documentation you can find:
Middle ring is playing tracks of the mood chosen. Tracks are chosen from own collection and from the outer ring
Own collection being NAS + Deezer
Thanks for the feedback, I understand that the number of tracks does not drive the issue
Grretings from France
Thank you very much for your answer.
So it have to be an error in the software.
Hi Mbolo01
You wrote in a reaction above:
According to the promo on the website: Streams music from Deezer similar to your own collection.
mbolo01:I have tested the MoodWheel behavior with only DLNA content and it has worked better and better day after day, like If the system was continuously adding more proposal for one seed, but still progressing in the track alphabetical order and repeat in many tracks.After almost 10 days with DLNA content only, I have added Deezer to the picture ... guess what? The MoodWheel does not work anymore as expected.
mbolo01:maximum 3 tracks are played before the music stops, most of the time only one track is played independently of the circle chosen, music stops before the end of the track. The only moment the MoodWheel seems to behave correctly is after a power off/on but not for a sustained period. I have reported this behavior many times to Beocare and response I get is that my ISP provider router may be the cause.
"Believe nothing you read and only half of what you see, let your ears tell you the truth."
You're most certainly not the only one experiencing problems with 'the fantastic' Mood Wheel (or Pattern Play) function. It's been rubbish from the start!
As a music lover and a sound purist I only use DLNA (WAV / FLAC) and have been asking Bang & Olufsen for a solution to the following issues:
- Loud ticking noise at the end of playing each WAV file. Which makes it impossible to rip in WAV format on my high end music server.
- Mood wheel ignores compilation albums (Various Artists albums, which is more than half of music collection are just being ignored... WTF?)
- Very sluggish response after being in use for a few days. You have to reboot the system all the time.
- No regular updates whatsoever as promised by the dealership / B&O. Only the iOS App is being updated regularly which doesn't add anything. I WANT TO USE THE MOOD WHEEL!! That's why I bought the Moment!!
- No response whatsoever after asking to become a beta software tester. I'm really a heavy user and have found glitches in the system no one else has. B&O should encourage this and use this information to improve their products.
- The list goes on and on... Beosound Moment looks the part, but inside it's just a rubbish overpriced Samsung tablet with really bad software. It should be taken of the market in it's current state.
I've been trying to get through to B&O for more than a year now. Without any result. They just don't take their customers serious and I'm really fed up with them. Especially after being a very loyal customer since the 1986.
My advise: DO NOT BUY Beosound Moment. Just stick with Apple and use iTunes (with the excellent Genius function) and an Apple TV for streaming.
Hi, if you buy an Auralic Aries or Auralic Mini then you have a nice peace if high end streaming mashine that works 100 percent!!!
Best Regards
Martin
NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5
Is it possible to use an Auralic Mini in combination with a T1656 amp.
.
Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.
Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.
Hi, the Auralic Mini has very good D/A converters inbuilt and you can get analog audio out in to a amplifier without any problems. The Mini also has digital outputs to an extern DAC if you want.
The fact that B&O has been working with beta testers for nearly a year to work out the bugs in the Moment, promises a final public version, and then announces end of life before that final software version ever comes out speaks VOLUMES about B&O and give us fair reason to distrust B&O. This is such a shame since the Moment had so much promise as the flagship music player for B&O.
Eclipse 65V1-32Beosound M5Essence MK2BLI
Seanie_230:Know what would be amazing a moment V2 built into a Beosound 5. Now That would be amazing.
Now
That would be amazing.
It certainly would seem that it would be logical to replace the N.RADIO on the BS5 with TuneIn and replace Spotify with Deezer. I lost a lot of faith in B&O because they didn't do this. Giving in to the fact that B&O would not continue support of the BS5, I bought 2 BeoSound Moments. Shortly after that, B&O discontinues the Moment. I give up on B&O.
Interesting to note the reason for the Moment being discontinued is sourcing of components:
http://archivedforum2.beoworld.org/forums/t/28934.aspx
Is this just bad luck for B&O or poor operational planning? Additionally, what does this mean for warranty issues for the Moment if a particular part or parts aren’t available?
No, youre not- i have significant issues with the mood wheel and wooden wheel- please see my post on Software Issues.
Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200
My reply to B&O on very similar issues:
Dear XXX
@Sal
You've hit upon a very important point. B&O needs to have the contractual agreements in place. B&O made a wonderful interface for Spotify on the BeoSound 5 and then blamed Spotify when Spotify would no longer support the interface. If B&O was going to invest so heavily in the development of the Moment, they needed to make sure they had the contracts in place with their suppliers to ensure longevity of the product. Since the jukebox is separate from the sound heart, B&O should just modify the jukebox with a new screen.
B&O spent the better part of a year trying to work out the bugs. I'm wondering if the public will EVER see the final corrected version of the firmware.
beojeff: B&O should just modify the jukebox with a new screen.
B&O should just modify the jukebox with a new screen.
How do you know that it is the screen, that would be the problem?
Millemissen: beojeff: B&O should just modify the jukebox with a new screen. How do you know that it is the screen, that would be the problem? MM
I'm referring to the suggestions that have been made that there was an issue with the screens no longer being available, which resulted in the discontinuation.
However, there has been no official reason for why/which part.
Repeating a rumour does not make it true.
I suppose we will never learn which part was the ‘malefactor’.
beojeff:I'm referring to the suggestions that have been made that there was an issue with the screens no longer being available, which resulted in the discontinuation.
You might have read my speculation on the subject elsewhere on this forum. (I'm an Electrical Engineer who has developed devices with screens.) Cheap screens come and go every year or two due to the short lifespan and constant improvement of most consumer devices; long-lifetime screens can cost 5-10 times more.
I speculated that the screen was the most likely thing to have become end-of-life, due to their short life cycle. The other components in the system - such as processors, wifi controllers, and battery chargers - tend to have multiple decades of availability, and can also be swapped far more easily than components with mechanical interface.
I'd honestly love to take a Beosound Moment apart to see all the components they chose, including the screen, but I'm definitely not curious enough to actually buy a Moment and destroy it by taking it apart! If anyone has one that failed in a lightning storm, please send it to me!
Sources: 2x Beosound Moment • 4x Beosound Essence Mk II Speakers: 3x Beolab 8000 • 2x Beolab 6000 • 2x Beolab 3 • 3x Beolab 2 Integrated: 1x Beosound 2 • 1x Beosound Level • 4x BeoPlay M5 • 1x BeoPlay A6 Control: 16x* Essence Remote • 1x Beoremote Halo
* Yes, really! 🤦♂️
NO, you are not the only one.
I have many issues with the Moment.
Mood wheel, at the best of times, only gives me the inner circle, and at worst, the whole wheel is greyed out.
It has not been capable of databasing my NAS. In the month I have owned it, the best it has managed is 18% then errors galore.
It has trouble synchronising with my Deezer account.
WISA to BL18’s and 19’s constantly dropping connection (have given up on WISA altogether)
Screen freezes and blacks out while top and boton of screen flashes white.
I joined the Beta program in hope of some improvement alas, no joy.
Seriously thinking on returning it for a full refund.
Igadiz:NO, you are not the only one. I have many issues with the Moment. Mood wheel, at the best of times, only gives me the inner circle, and at worst, the whole wheel is greyed out. It has not been capable of databasing my NAS. In the month I have owned it, the best it has managed is 18% then errors galore. It has trouble synchronising with my Deezer account. WISA to BL18’s and 19’s constantly dropping connection (have given up on WISA altogether) Screen freezes and blacks out while top and boton of screen flashes white. I joined the Beta program in hope of some improvement alas, no joy. Seriously thinking on returning it for a full refund.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
I have tried WIFI and Ethernet connections.
I use a Seagate 4TB USB 3 drive attached to my Linksys EA9500 router,
After many reboots, and resets, it managed to sync with my Deezer account but for some reason, it started again The NAS seems to have sync and is now updating and Enriching my DLNA collection as we speak (now at 52%). But, it has done that before (just never got to sync beyond 18%).
If it reaches 100% I will update whether the wheel works or not.
WISA is a no go, It takes forever to find the speakers and when it does, it works for a little while but it soon starts dropping connection to the speakers. I have given up trying.
Well, after a whole month of trying, I was advised to leave the back plate out, and the system in configuration screen until all synchronisations have finished.
After many resets, I managed to get it pass 18%. And this time, it got through it all without a hitch, it took several hours for the BeoSound Moment to process all the data to 100% but, it seems to have worked.
It reports a massive Deezer collection which, is not right, I don’t have that many artist and albums in Deezer but, I do have some 180000+ tracks in my NAS. I think that somehow, (don’t ask...) it has confused my NAS collection with Deezer. Or maybe, it has looked at my NAS collection and done something similar to Apple’s Music Match. Whichever, my collections are now synchronised... Alas, the mood wheel is still not working and only the inner circle is selectable.
I hope the screen freeze was a one off and due to the many resets I took to get it going.
WISA is still a no go, and together with not being able to use the mood wheel as intended, an the massive line in Tv sound sync delay of well over 2 seconds, it makes the Beosound Moment practically useless .
I am very disappointed
Igadiz: Well, after a whole month of trying, I was advised to leave the back plate out, and the system in configuration screen until all synchronisations have finished. After many resets, I managed to get it pass 18%. And this time, it got through it all without a hitch, it took several hours for the BeoSound Moment to process all the data to 100% but, it seems to have worked. It reports a massive Deezer collection which, is not right, I don’t have that many artist and albums in Deezer but, I do have some 180000+ tracks in my NAS. I think that somehow, (don’t ask...) it has confused my NAS collection with Deezer. Or maybe, it has looked at my NAS collection and done something similar to Apple’s Music Match. Whichever, my collections are now synchronised... Alas, the mood wheel is still not working and only the inner circle is selectable. I hope the screen freeze was a one off and due to the many resets I took to get it going. WISA is still a no go, and together with not being able to use the mood wheel as intended, an the massive line in Tv sound sync delay of well over 2 seconds, it makes the Beosound Moment practically useless . I am very disappointed
You can turn the delay down to 30ms under Beolink and delay. When I had my Moment, I turned both wireless and cable network delay down to 30, which is the smallest number it accepts. That together with adjusting my tv sound delay, made it somewhat useable. But was never great.
/Jacob
Weebyx: You can turn the delay down to 30ms under Beolink and delay. When I had my Moment, I turned both wireless and cable network delay down to 30, which is the smallest number it accepts. That together with adjusting my tv sound delay, made it somewhat useable. But was never great. /Jacob
The problem with connecting the Tv to the Moment’s line in is that the sound, comes more than 2 seconds behind the images. When I bought it, I was hopping for the BeoSound Moment to replace my BeoSound Core as the main system. Incidentally, The Core does a grand job with its line in sound input, the picture still arrives before the sound but, is just by a few milliseconds and is hardly noticeable. Not sure why the Moment has such a massive delay. 2 seconds when the speakers are wired, and about 5 seconds if the speakers are in WISA mode (unusable in any case, as it constantly drops connection).
The only reasons left to keep it, are the mood wheel and it’s superb looks. Alas, no joy there with the wheel nor WISA which was, in actuality, the main reasons I bought it.
Igadiz: Weebyx: You can turn the delay down to 30ms under Beolink and delay. When I had my Moment, I turned both wireless and cable network delay down to 30, which is the smallest number it accepts. That together with adjusting my tv sound delay, made it somewhat useable. But was never great. /Jacob The problem with connecting the Tv to the Moment’s line in is that the sound, comes more than 2 seconds behind the images. When I bought it, I was hopping for the BeoSound Moment to replace my BeoSound Core as the main system. Incidentally, The Core does a grand job with its line in sound input, the picture still arrives before the sound but, is just by a few milliseconds and is hardly noticeable. Not sure why the Moment has such a massive delay. 2 seconds when the speakers are wired, and about 5 seconds if the speakers are in WISA mode (unusable in any case, as it constantly drops connection). The only reasons left to keep it, are the mood wheel and it’s superb looks. Alas, no joy there with the wheel nor WISA which was, in actuality, the main reasons I bought it.
But have you tried to set the delay to 30ms as I described ? It can be done under Beolink and Delay in the Moment settings screen. It helps but decreases the buffer for multiroom, so that might cause issues if that is used.
Weebyx: But have you tried to set the delay to 30ms as I described ? It can be done under Beolink and Delay in the Moment settings screen. It helps but decreases the buffer for multiroom, so that might cause issues if that is used. /Jacob
Even with delays set at minimum in my SkyQ, my tv and the Moment, the picture still comes a couple of seconds before the sound. It is basically unusable for TV sound. Like I said, the Core does a much better job.
I have correspondence with Lyle regarding the mood wheel.
I quote:
”This issue you are experiencing is with the service that provides the Mood data to us, and not the software itself.
We and our partner has been trying to solve for some time now and without success. Our team is not creating a new solution to repair this functionality for the outer too rooms.
We expect to have the new solution available in the beta in 3 weeks, and in the meantime the partner could also solve at there side.
(This is the topic that is holding us back from releasing the beta)”.
Fingers crossed a solution will be found soon.
Igadiz: Weebyx: But have you tried to set the delay to 30ms as I described ? It can be done under Beolink and Delay in the Moment settings screen. It helps but decreases the buffer for multiroom, so that might cause issues if that is used. /Jacob Even with delays set at minimum in my SkyQ, my tv and the Moment, the picture still comes a couple of seconds before the sound. It is basically unusable for TV sound. Like I said, the Core does a much better job. I have correspondence with Lyle regarding the mood wheel. I quote: ”This issue you are experiencing is with the service that provides the Mood data to us, and not the software itself. We and our partner has been trying to solve for some time now and without success. Our team is not creating a new solution to repair this functionality for the outer too rooms. We expect to have the new solution available in the beta in 3 weeks, and in the meantime the partner could also solve at there side. (This is the topic that is holding us back from releasing the beta)”. Fingers crossed a solution will be found soon.
I know the delay is unacceptable, and that is also why I have sold my Moment. Now I just need to figure out what to do next.
@Martin keeps suggesting the Auralic Aires Mini. I might try their Aires LE instead, because it actually *looks* like it belongs in a BeoStack. Plus you can drive the LE with Roon, which will partially fulfill the "mood radio" software that was in the Moment. It isn't perfect, to me none of those more-of-the-same algorithms really work well anyway, but it's a stab at it.
My BeoSound Moment is going to the service centre for a Jukebox replacement, hopefully this will resolve some of eh issues I am experiencing.
I shall keep you guys posted when it returns.