ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
hi have got here the beoplay A1 portable speaker
unfortunatly never got to use it as it came broken out of the box
i first charged it and tried to connect my phone
when the speaker is on the white led goes on , when i puch the bluetooth button the same light flaches red and then just white again.
it dous not go into pairing mode
also the speaker then dous not always turn off when i push the on off button.
already contacted b&o they just say send it back , but i can not send it back cous i dont have a bill of the speaker. this was a package deal
hope someone can help or it ll just go in the bin as i 'v spend to much time on it already trieing to get it to work
I assume you know that to enter pairing mode, you need to long-press the Bluetooth button – short press wouldn't do it (I'm speculating here that the red light means there's no device paired). The same goes with turning off the speaker – you need to hold down the power button for a few seconds.
In my personal experience of sending in a set of defective H3 last year and getting a replacement, I only needed to provide a serial number and a purchase date which the online system didn't verify in any way as far as I can tell. If the A1 is indeed defective, it might be worth a shot to try that.
— Tuomas | Bang & Olufsen | Bang & Olufsen Create
https://youtu.be/FzNRBRLEm7U
MM
There is a tv - and there is a BV
i can not put the a1 in pairing mode , when pushing the bluetooth button , longer it turns red not blue
tried everything yet the a1 just dous not work
they did ask for serial number and purchase date but still i have to go true the form for sending the speaker back
there an invoice is a required field and that i do not have
jessy1984:i can not put the a1 in pairing mode , when pushing the bluetooth button , longer it turns red not blue tried everything yet the a1 just dous not work they did ask for serial number and purchase date but still i have to go true the form for sending the speaker back there an invoice is a required field and that i do not have
jessy1984: they did ask for serial number and purchase date but still i have to go true the form for sending the speaker back there an invoice is a required field and that i do not have
Pull/turn off the grill and you will see it on the sticker.
jessy1984: there an invoice is a required field and that i do not have
Do you have any kind of email/printed stuff that mentions the A1 at all like a dispatch note, order confirmation that mentions the A1 being bundled in etc?
i do not have this as it was bought with a promotional display for the showroom
this gous true a different company and billing also only thing i get is a final bill at the end of the month
also i can not ask that promo company as they buy in bulk
b&o has the serial number and purshase date , they also know about this promotion and the display still they wont budge without the original bill of the a1
Just a maybe stupid question:
Did you charge your A1 via the USB-C cable and iPhone(etc.) charger? Maybe the battery is empty.
jessy1984: i do not have this as it was bought with a promotional display for the showroom this gous true a different company and billing also only thing i get is a final bill at the end of the month also i can not ask that promo company as they buy in bulk ..
also i can not ask that promo company as they buy in bulk ..
Is it possible that your speaker has been used and paired before?
If so, try this:
To remove all paired Bluetooth devices and settings, press and hold the Bluetooth and power buttons simultaneously until the product indicator turns from red to white.
Hope this helps.
For the record, here is the legend of what the different lights on the A1 mean.
Do you hear a startup tune ("bop bop") when you turn on the speaker?
Ulrike:Is it possible that your speaker has been used and paired before?
Is it possible this is the reason?
The speaker has never been used before, package was sealed
i do hear the beep when it starts up
when i then puch the bluetooth button the status light turns red and it starts uo again
then go 's to white again
seems like it dous a reset that was my first tought but i do not touch the on off button only bluetooth button
the speeaker is for a promotion from b&o itself and is 100% genuin
"You think we can slap some oak on this thing?"
leogoeswild:Connect it to a computer and run the update program.
Right:
https://www.beoplay.com/en/support/product-support/beoplay-updater
Also make sure that your speaker is NOT in retail mode and Bluetooth disabled ...
Look for:
A bit off-topic, but fits in well here.
Has anyone tried to put the A1 (one or even two) in retail/store mode?
I could imagine, that it/they this way could be used as speakers connected to an audiosystem or even to a tv.
Anyone, who knows more???
Millemissen: A bit off-topic, but fits in well here. Has anyone tried to put the A1 (one or even two) in retail/store mode? I could imagine, that it/they this way could be used as speakers connected to an audiosystem or even to a tv. Anyone, who knows more??? MM
I guess running in store mode may require POS software ...?
Bang & Olufsen Enabling the retail mode in our B&O PLAY products enhances the consumer experience. This ensures that the B&O PLAY POS speakers are always powered on, the speakers are set to maximum volume and have disabled Bluetooth. THE SPECIFIC ADVNTAGES OF THE RETAIL MODE The retail mode will have the following advantages on the speaker: • If the speaker is powered via the POS display, the speaker will not turn off/go into idle mode. The speaker will automatically turn off if power is disconnected to the display. When the power is reconnected, the speaker will automatically turn on. • The Bluetooth function will be disabled so that the speaker always works optimal with the music from the display • All buttons on the speaker are disabled. This ensures that the speaker will always work optimal with the display • The speaker will be set at maximum volume to ensure the most impressive demo experience. The user can adjust volume on the display.
Enabling the retail mode in our B&O PLAY products enhances the consumer experience. This ensures that the B&O PLAY POS speakers are always powered on, the speakers are set to maximum volume and have disabled Bluetooth.
THE SPECIFIC ADVNTAGES OF THE RETAIL MODE
The retail mode will have the following advantages on the speaker:
• If the speaker is powered via the POS display, the speaker will not turn off/go into idle mode. The speaker will automatically turn off if power is disconnected to the display. When the power is reconnected, the speaker will automatically turn on.
• The Bluetooth function will be disabled so that the speaker always works optimal with the music from the display
• All buttons on the speaker are disabled. This ensures that the speaker will always work optimal with the display
• The speaker will be set at maximum volume to ensure the most impressive demo experience. The user can adjust volume on the display.
Ulrike: I guess running in store mode may require POS software ...?
And what is POS software?
Not knowing exactly what is meant, when using this mode in the store, my guess is that the speakers are connected to a (central) sound source.
And that this is used to control the volume of the device/the A1.
Just wondering if that could be (mis-)used for connecting to an audiosystem at home....in order to control the volume from there.
If noone here knows more, I guess I’ll have to ask my dealer next time I’ll be there.
As far as I understand it a POS terminal could be a computer or tablet, such as an iPad.
Why not just try it?
Have a look here:
https://blog.capterra.com/the-top-6-free-and-open-source-pos-solutions/
I guess there's a secret button pressing procedure to enable/disable POS mode on the speaker?
Sounds very interesting and hopefully somebody here can solve the riddle for us.
TWG: I guess there's a secret button pressing procedure to enable/disable POS mode on the speaker? Sounds very interesting and hopefully somebody here can solve the riddle for us.
Is this any help? https://www.beoplay.com/~/media/Relation_spots/Partner/How-to-update-to-retail-mode-for-A1-A2-Active-Beolit-17-and-P2-vers-3.pdf?la=en
Perfect Jon, thanks for that! More complicated than thought but very nice for fixed installations like in the bathroom...
Haha anytime - just a shame you have to email them to ask for instructions on how to go back to stock firmware!
@Jon
These informations/links were already posted on the previous page by Ulrike.
P.S.
It would be even more interesting, if you could do this trick on a BeoPlay S3 (or two of them) ;-))
Millemissen:@Jon These informations/links were already posted on the previous page by Ulrike. MM There is a tv - and there is a BV.
yes it was, I missed it, too.
So, thank you Ulrike and Jon for your help! :)
thank you for the info ,
i just did the update but unfortunatly the problem remains the same
as the power button dousnt always work even if its charged completely this could of been an option
but its now running the latest software and still when i puch the bluetooth button same thing happens the status light gous red and speaker will start up again.
looks like its going in the bin
jessy1984: thank you for the info , i just did the update but unfortunatly the problem remains the same as the power button dousnt always work even if its charged completely this could of been an option but its now running the latest software and still when i puch the bluetooth button same thing happens the status light gous red and speaker will start up again. looks like its going in the bin
Jessy, wait with the bin ... try THIS first:
For A1 insert the following identifier code: A1_ sw5.0.6_ShopMode_V2
If necessary - I don't know.
If it doesn't work, hopefully it will, try this next:
For reversal of store mode: Please send an email to: POSDisplays@bang-olufsen.dk
Just tell them you bought this speaker (with serial number) which may have been set to retail mode before, because bluetooth isn't working/not enabled.
Update for the latest firmware, what you have done, is necessary anyway for being able to to reverse the store mode.
Keeping fingers crossed
MM,
having some time to look over it again, is the first of May a holiday day off too where you live?
I doubt it will work.
A speaker set to retail mode could be controlled by a POS terminal, such as a computer or tablet, running POS software. So far.
But connecting another audio system or a TV will not work, I guess.
Any other system, for getting access to it, would need to be implemented into the POS software by a script written before.
Just my thoughts,
Ulrike
@jessy
Don’t give up!
How about trying to use it ‘in retail mode’.
Connect it to the power outlet with the supplied cable.
Connect an audio source e.g. a mobile phone to the line-in of it.
Control the volume via the connected device.
Try to disconnect it from the power and see, if it goes into standby.
What happens?
If this works, you will know that it was set up to store mode.
If this is right, just follow the infos, that Ulrike posted: how to reverse the store mode.
Ulrike: MM, having some time to look over it again, is the first of May a holiday day off too where you live? I doubt it will work. A speaker set to retail mode could be controlled by a POS terminal, such as a computer or tablet, running POS software. So far. But connecting another audio system or a TV will not work, I guess. Any other system, for getting access to it, would need to be implemented into the POS software by a script written before. Just my thoughts, Ulrike
You might be right - or maybe a dedicated POS sw is not needed.
That - exactly - is, what I want to find out.
I’ve send a request to the POSDisplay-team of B&O and will also consult my dealer, once I get to him.
Using our own A1 for a test, could be an idea.
But I am pretty sure, that my wife won’t be as excited as I am about ‘mis-using’ it.
(Maybe, if jessy does the experiment - as I suggested in my recent posting - we will know more).
P.S. Yes, here is a ‘day off’ today, but ten minutes from here (in DK) the poor people are doomed to work....
....at least untill noon, some of them ——— my wife being one of those ;-(
Millemissen: You might be right - or maybe a dedicated POS sw is not needed. That - exactly - is, what I want to find out.
Hmm ... but without it I cannot imagine a way for connecting such a bluetooth speaker to another audio or TV system...?
Anyway I'm curious, so I'm looking forward to your results.
@Ulrike
In that case it is NOT a blutooth speaker - it is just a speaker with a line-in port.........a USB-port and a firmware ;-)
Of course, you are right!
(But wouldn't a TV or audio system need that firmware too for connecting?)
So let's wait and see, thank you for your efforts
well little update,
i have connected it with aux
this dous work volume buttons on /off button dousnt
when i unplug the a1 it still keeps playing
also connected the a1 with my computer , just the usb and i can play anything off my computer true usb again of fairly low volume
and for some reason using the b&o app on android i had it connected true usb and played for a min but when connecing again true bluetooth only the b&o app has access it seems and in the bluetooth settigs on my phone i see it can only be used for voice calls now not media/audio
audio just worked once
i have send an email about this to b&o and will keep you posted on there responce, so might just be in retail mode like sugested here
at least after doing this update today there is something coming out of the speaker this time as i tried the b&o app before also
Jessy,
you can try this again:
To remove all paired Bluetooth devices and settings, press and hold the Bluetooth and power buttons simultaneously until the A1 product indicator turns from red to white.
After that delete all bluetooth connections in your phone's settings.
Reboot your phone and try pairing again - maybe it works.
I have the same problem. Do you find the solution to fix it or Do you return it?