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BeoLink App crashing with MLGW

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This post has 28 Replies | 2 Followers

beojeff
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beojeff Posted: Fri, May 23 2014 1:36 PM

I've just installed a MLGW (the MasterLink version - not the newly released NetLink version). In using the BeoLink app on my iPad, the app keeps crashing when browsing music from the BeoSound 5. The iPad mini is only about 6 months old and has the recent software. The BeoSound 5 and the MLGW also have the latest firmware. I don't have this problem when using the NetLink app on my iPhone, however. Has anyone else encountered this issue and found a solution?

Millemissen
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Tried to reinstall it?

MM

There is a tv - and there is a BV

beojeff
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beojeff replied on Fri, May 23 2014 1:57 PM

I just tried your suggestion. It still crashes. I'm worried that it might have something to do with the fact that when I loaded my music library, it was when the BeoConnect was an earlier version that merely dumped all of the songs onto the hard drive instead of organizing the music into folders and subfolders as it now does. Any thoughts?

BTW, my Beo6 works fine navigating the music from the BeoSound 5.

beojeff
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beojeff replied on Sat, May 24 2014 12:58 AM

I just closed all apps and did a hard restart on all of my iOS devices, restarted my computer, restarted my airport extreme, restarted my BLGW, and restarted my BeoSound 5. Something I did fixed the problem. The app is now working beautifully without crashing. I'm very impressed with the tablet interface of the music stored on my BeoSound 5. This alone was worth the cost of the MLGW. Now if only the app would include a similar interface for N.RADIO and Spotify....

beojeff
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beojeff replied on Sat, May 24 2014 2:30 PM

It seems I spoke to soon. The app is again crashing. It seems that it crashes only after I have accessed the n.music stored on the BeoSound 5 / Beomaster 5. The only way to stop the crashing is to reboot the BeoSound 5 and not access it via the iPad.

olvisab
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olvisab replied on Sun, May 25 2014 6:37 PM
beojeff:

It seems I spoke to soon. The app is again crashing. It seems that it crashes only after I have accessed the n.music stored on the BeoSound 5 / Beomaster 5. The only way to stop the crashing is to reboot the BeoSound 5 and not access it via the iPad.

Hi

I had this issue it was due to my wifi. The ipad was nearly out of range, too slow for the mlgw.

Try near your router and tell me

4 beolab 5,  beolab 9, beolab 10, beolab 5000, beolab 8000 mk2, beolab 6002, beolab 3500, beovision 7 55 mk2,  2 beovision 11 46 mk4, beotime, beosound ouverture, beosound essence, beoplay A8, beomaster 900 RG de luxe and the collection continues...

beojeff
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beojeff replied on Sun, May 25 2014 7:31 PM

I think you're on to something here. My main Airport Extreme is located in the den, but I have another Airport Extreme in the living room to use as an access point to extend the signal. I seem to recall in the instructions for using the Beo6 with the BeoSound 5 something about needing to select the specific access point that is closest to the Beo6. I'm not sure how to do that in the BeoLink App, though.

 

beojeff
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beojeff replied on Sun, May 25 2014 10:28 PM

I've located the crash log for the BeoLink App and am pasting the log details of the relevant thread that crashed. Perhaps one of our computer language savvy BeoWorlders can find the problem in this log?

Normal 0 false false false EN-US JA X-NONE

 

Thread 7 Crashed:

0   libsystem_kernel.dylib                 0x39df81f0 0x39de5000 + 78320

1   libsystem_pthread.dylib              0x39e62792 0x39e5f000 + 14226

2   libsystem_c.dylib             0x39da8fd8 0x39d60000 + 298968

3   libc++abi.dylib                 0x390d7cd2 0x390d7000 + 3282

4   libc++abi.dylib                 0x390f06e0 0x390d7000 + 104160

5   libobjc.A.dylib                   0x39835f62 0x39832000 + 16226

6   libc++abi.dylib                 0x390ee1c4 0x390d7000 + 94660

7   libc++abi.dylib                 0x390eda18 0x390d7000 + 92696

8   libobjc.A.dylib                   0x39835d9e 0x39832000 + 15774

9   CoreFoundation                           0x2ec6bf10 0x2eb98000 + 868112

10  Foundation                      0x2f597326 0x2f586000 + 70438

11  Foundation                      0x2f5971ec 0x2f586000 + 70124

12  RbeoR1                            0x000b7900 0x65000 + 338176

13  RbeoR1                            0x000abed8 0x65000 + 290520

14  RbeoR1                            0x000b5004 0x65000 + 327684

15  RbeoR1                            0x000b5bd8 0x65000 + 330712

16  RbeoR1                            0x000b3592 0x65000 + 320914

17  Foundation                      0x2f654a5a 0x2f586000 + 846426

18  libsystem_pthread.dylib            0x39e61916 0x39e5f000 + 10518

19  libsystem_pthread.dylib            0x39e61886 0x39e5f000 + 10374

20  libsystem_pthread.dylib            0x39e5faa0 0x39e5f000 + 2720

 

StUrrock
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StUrrock replied on Sat, Oct 11 2014 3:59 PM

My system does the same thing when the MLGW is set to browse the music on the BeoSound5, when I remove this feature the app does not crash I can work everything normally, admittedly with no artwork from N.MUSIC

georgey007
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Hi

I had also a problem with my mlgw the app was cashing after updating the mlgw to resent software!

I found out it just crashed when i was opening the n.radio as as source.

I had a favourite list with logos stored in the mlgw! So i deleted it and now its not crashing any more. But no more logos in the n.radio
beojeff
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beojeff replied on Tue, Oct 14 2014 3:37 PM

A few months ago, I found the reason for my app crashing: There was a song file with an unusually long track name. Such ridiculously long names can sometimes be assigned to classical and opera songs when you rip a cd into iTunes and rely on iTunes to fill in the tagging for you. After re-tagging the song with a reasonable name, the crashing problem went away.

I also have logos for n.radio stations by creating a favorites list, but I have not had any problems with it causing crashing.

w5bno123
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w5bno123 replied on Tue, Oct 14 2014 3:57 PM
When I opened up my BeoLink App several weeks ago and selected N.Music it no longer displayed the music from the BeoSound 5. No updates have happened on my Draytek 2820 router or Cisco access points. The product is seen on the network and other DNLA app on my iPad and it is still controlled by the app. The IP address matches, I have stripped my network and system down to just the router, app, Bsnd 5 and MLGW and still no joy Sad

Any suggestions please...
olvisab
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olvisab replied on Tue, Oct 14 2014 7:12 PM
w5bno123:

When I opened up my BeoLink App several weeks ago and selected N.Music it no longer displayed the music from the BeoSound 5. No updates have happened on my Draytek 2820 router or Cisco access points. The product is seen on the network and other DNLA app on my iPad and it is still controlled by the app. The IP address matches, I have stripped my network and system down to just the router, app, Bsnd 5 and MLGW and still no joy

Any suggestions please...

Hi

In order to see the beomaster 5, you have to configure the mlgw with its webpanel.

There is a specific line for the beomaster 5.

I use several switches, one router and i always see the beomaster 5 on the beolink app. I had in the near past some problems due to the poor range of my wifi. I add to use another wifi extender.

This is completely silly because I just have some meters between my wifi and the extender but this is the only way I found. This is maybe due to the poor sensibility of the ipad´s wifi receiver.

4 beolab 5,  beolab 9, beolab 10, beolab 5000, beolab 8000 mk2, beolab 6002, beolab 3500, beovision 7 55 mk2,  2 beovision 11 46 mk4, beotime, beosound ouverture, beosound essence, beoplay A8, beomaster 900 RG de luxe and the collection continues...

StUrrock
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StUrrock replied on Tue, Oct 14 2014 8:39 PM
The problems are to do with iOS recent updates Sad

will try with an android box tomorrow

w5bno123
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w5bno123 replied on Tue, Oct 14 2014 8:43 PM
Hi

Thanks for your reply.

I have set the BeoMaster 5's IP address in the detected field in the MLGW and it can also be auto detected. The GUI is set as N.Music and the source as A.Mem. It has been working successfully since MLGW sw 2.0 was introduced. I have a feeling this is an iOS issue, it happened from an iOS 7 update.

The BeoMaster 5 content is visible on a beo6 and in other iPad DLNA apps such as Creation 5 etc.

I will await a response from B&O unless anyone else has some knowledge. Unsure
w5bno123
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w5bno123 replied on Tue, Oct 14 2014 8:43 PM
StUrrock:

The problems are to do with iOS recent updates

will try with an android box tomorrow

Look forward to your findings Big Smile
olvisab
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olvisab replied on Tue, Oct 14 2014 8:47 PM
I don't want to make the ios8 jump because I don't want to mess everything.

Hope you will find the cause.

4 beolab 5,  beolab 9, beolab 10, beolab 5000, beolab 8000 mk2, beolab 6002, beolab 3500, beovision 7 55 mk2,  2 beovision 11 46 mk4, beotime, beosound ouverture, beosound essence, beoplay A8, beomaster 900 RG de luxe and the collection continues...

StUrrock
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StUrrock replied on Tue, Oct 14 2014 9:47 PM
http://archivedforum2.beoworld.org/forums/p/4606/41726.aspx#41726

Android app no longer available and Beolink does not work with current iOS?

TOTAL joke!!

w5bno123
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w5bno123 replied on Tue, Oct 14 2014 9:49 PM
olvisab:

I don't want to make the ios8 jump because I don't want to mess everything.

Hope you will find the cause. beosound 5/BM5 , beosystème 4500 , beolab 1, beolab 5000, beolab 14, beolab 3500, beovision av 9000, IWS 2000, beotime, MLGW

I will let you know how we get on!
mjmedlo
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mjmedlo replied on Tue, Oct 14 2014 10:57 PM
StUrrock:

http://archivedforum2.beoworld.org/forums/p/4606/41726.aspx#41726

Android app no longer available and Beolink does not work with current iOS?

TOTAL joke!!

I'm confused?

Mine works great. Granted it's an NL gateway but the app is the same.

StUrrock
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StUrrock replied on Wed, Oct 15 2014 7:52 PM
mjmedlo:

I'm confused?

Mine works great. Granted it's an NL gateway but the app is the same.

I'm confused I've got an MLGW and it don't workConfused

w5bno123
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w5bno123 replied on Wed, Oct 15 2014 7:59 PM
StUrrock:

I'm confused I've got an MLGW and it don't work

I'm confused, I've got an MLGW that now works!Big Smile
stefan
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stefan replied on Thu, Oct 16 2014 12:06 PM

No problems here.

Works with: MLGW sw 2.22, BM5 sw 7.0.3., ipad IOS 8.0.2., 2nd ipad IOS 7..., Beo6 and iphone4 with latest Beolink app update.

Stefan

w5bno123
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w5bno123 replied on Thu, Oct 16 2014 7:44 PM
Well it was working fine until this morning and it was in deadlock. The lights would go up and down along with all of the shades. It was like a discotheque Sad
StUrrock
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StUrrock replied on Fri, Oct 17 2014 7:21 AM
Problem now isolated, when the network cable is pulled out of the BS5, the app never crashes.

Think it is loading the album info etc in NMUSIC that is causing the problem.
w5bno123
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w5bno123 replied on Fri, Oct 17 2014 2:10 PM
StUrrock:

Problem now isolated, when the network cable is pulled out of the BS5, the app never crashes.

Think it is loading the album info etc in NMUSIC that is causing the problem.

I now have a cure for the 2-way! Smile

Walk up to the BeoSound 5, see what's playing, then walk away! It works everytime, but you must always walk the same way, otherwise you might crash Big Smile
olvisab
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olvisab replied on Fri, Oct 17 2014 2:24 PM
StUrrock:

Problem now isolated, when the network cable is pulled out of the BS5, the app never crashes.

Think it is loading the album info etc in NMUSIC that is causing the problem.

I had the same issue when my wifi was too weak. I have also set a fix ip on my router for the bm5 and the mlgw

Every cut of power or restart was messing the system.

Hope this help.

4 beolab 5,  beolab 9, beolab 10, beolab 5000, beolab 8000 mk2, beolab 6002, beolab 3500, beovision 7 55 mk2,  2 beovision 11 46 mk4, beotime, beosound ouverture, beosound essence, beoplay A8, beomaster 900 RG de luxe and the collection continues...

BeoMegaMan
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Under the reachable gateway, make sure you have extended timeout checked. Then reboot all devices again. 

Ah, you know... A little B&O here, a little there 

gysse2004
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I have just installed Mlgw, and did have a similar problem with crashing beolink app. I found that songs with long filename seams to be the problem.

Peter

 

 

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