ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Today I took delivery of a Beovision 12 NG. Three installers arrived and started the mounting after recovering from the climb to third floor. I think they were a bit sad to learn that there was no elevator.
It replaces my Beovision 7-40 mk. 3 and the TV was chosen primarily for it's external Beosystem 4 box.
This TV is actually a trade in from another customer who upgraded. I guess some people gotta have the latest as soon as it get's out. I think maybe an 85" went up somewhere and this went out again within one year.
The installers mounted the screen on the wall and did enough to get a picture on the screen and the first two speakers configured in one speaker role. Unfortunately the Atlona HDMI switch I ordered was not included in todays delivery, so I haven't had the chance to test that part yet. But hopefully that will happen within days.
After the installers left I managed to connect my Oppo Blu ray and even download the puc codes. I also found out how to assign the DVD button to the source. But it does not work and here the annoyances begin.
Absolutely no manuals or anything was delivered with the screen. No packaging, no nothing besides a completly trashed Beo4. I hate that considering how I carefully I handed over everything from manuals to tools to extra bolts etc. on the trade-in BV7. Even my six year old Beo4 was in a considerable better shape than this new one.
I am surprised that any dealer will hand over a Beo4 in such a bad shape as the very first deliverable. I must admit that I was more than a bit worried how the screen would look on arrival after seeing the Beo4.
Tomorrow I will deal with the problems. Tonight I will enjoy a Blu ray movie on the screen. (I found a menu where I can select my Oppo source)
Judging from the few minutes I saw so far - the image is absolutely fantastic. I think I will enjoy "Gravity" on this premier evening. The first scene I briefly saw this afternoon looks fantastic.
If you know what parts I should expect to be included in a BV12 NG delivery I would be glad to know so I can ask the dealer for them.
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
I do hope that you - in spite of the the trashed Beo4 etc - will enjoy your 12NG.
Why did the installers left you without finishing the installation?
At least one of them could have stayed to create at least 2 Speaker Groups - in a way that you could learn to do the rest yourself.
Did they update the tv/the System4 - and set it to automatic updating?
I guess that you know that the guides (latest versions) are all on the B&O website.
I know that some people prefer the printed version, but for now you can get help there.
Will they return, or is 'the job' finished?
As for the trashy Beo4 - I would expect the dealer to (at least) find a better one for you.
In case you have more speakers (I only spottet the BL3), that have to be setup, you must
view 'Gravity' a second time with the full monty - because the soundtrack is a very important part of that movie.
M🎃M
There is a tv - and there is a BV
Secondlife:Think it depends on the terms and conditions you negotiated with the trade in. If your BV12 is second life, I think you cannot expect that the former owner kept the packaging materials. For the manuals you can easily check the Internet. May I ask why you didn't inform the installers up front regarding the absence of an elevator?
Elevators are not at all common in the 19th century building of central Copenhagen. My address on the invoice says everything in my opinion.
The sales person told me the TV would be in mint condition - the remote is definitely not, but I am sure we will straighten that out as well.
The Beolab 3 in the picture is mainly used as "Right Surround". it is accompanied by it's twin on the opposite wall and 2 BL5. I always rotate 90 degrees to watch movies on a "Big Screen" in the other end of the room. Watching Gravity on the BV12 screen tonight was an exception. The PQ was amazing from the BV12, but I still prefer the much bigger picture from my projector for serious watching.
The job is done from the installers. They did a good job and delivered at least the one hour included ( after delivery). They got the screen up on the wall and some of the basic connections. The only thing I regret is that they didn't bring the Atlona. It would have been nice to have them set that up. Now I will have to fiddle with that part myself.
My TV may be used but I still expect it to be delivered with the items that is delivered with a new TV. I can understand that packaging may be lost but I would expect everything else. Including leaflets on warranty, manuals, important instructions and so on. That should in my oppinion follow the TV at all times. If I one day will sell it again, the buyer will ask me if I have 1) The invoice, 2) Manuals and 3) Original packaging.
Secondlife: So you bought it with one hour service included? In that case they did a good job by taking it upstairs and mounting it to the wall. Regarding the other things, I believe this is not relevant at all. Sure the remote has to be nice, but why didn't you keep yours when trading in your BV7? And what kind of warranty leaflet did you have with your BV7? As far as I know, it's just a letter from your dealer since B&O doesn't have specific warranty documents included in the box. Most times it's just stated on your invoice.
So you bought it with one hour service included? In that case they did a good job by taking it upstairs and mounting it to the wall.
Regarding the other things, I believe this is not relevant at all. Sure the remote has to be nice, but why didn't you keep yours when trading in your BV7?
And what kind of warranty leaflet did you have with your BV7? As far as I know, it's just a letter from your dealer since B&O doesn't have specific warranty documents included in the box. Most times it's just stated on your invoice.
I'm sorry to interject here - but as a Bang & Olufsen customer, new or used, you shouldn't have to be worrying about things like this.
Bang & Olufsen is a premium product at a premium price. All of this should have been thought of, and taken care of, by the dealer who sold you the BV12. It's the little details which separate 'mass market' service from Bang & Olufsen service - and the reason people will be happy to pay the extra money....
Three men for one hour : adequate for some holes to be drilled and a screen to be mounted on a wall. If you don't agree, try sitting in a chair and doing nothing for a whole hour. It's a long time.
The remote? Any dealer sending out a BV12-65 needs to check the remote is in good shape. If not, replace the remote. You don't send out a Bentley with bald tyres. You don't send out an Armani suit with threads hanging off.. Details. That's what makes the difference.
Warranty? As a customer you shouldn't even have to worry.. you should just know it's all in hand.
Enough said on my part. The BV12 is a gorgeous looking screen and the last of a wonderful era of Plasma screens. Enjoy.
Lee
It was 1 hour after delivery. Delivery was already included. Still, I agree they did a good job.
One problem though, was that they did not bring the Atlona Box and the manual actually says that it "must be connected and set up by your Bang & Olufsen retailer." So maybe I will see them again.
I handed over three folders containing several different guides that came with my BV7. All in excellent condition. Have B&O stopped delivering guides on paper with their products since my previous TV purchase?
Give your dealer a ring or drop in , I am sure it will all be resolved.
Thats one stunning tv to get and most likely the last of the plasmas , enjoy !
The TV is amazing but the delivery experience is not. Trying to investigate afterwards which parts are missing from the delivery is pretty annoying. Especially without the manuals.
As an example the online Beosystem 4 quick start guide mentions the enclosed rack mounts and wall bracket.
All I received was the Beosystem 4 box, the screen, a Beo4 and cables to connect BS4 and the screen. The cables looked like office surplus of cat5 cables but I was told that the TV is delivered without cables to begin with and this was the cables it was connected with before.
lonfred:Its sounds like it is standard to get an more than used BEO4 when you buy an used Beovision in mint condition. I have in the past bougt both an demo BV10-46 and a Demo BC6-26 and in both case I got an damage BEO4 but in both case I also claimed them and got new one instead
I've bought used TV's from a very well know reseller to this forum - a BV5 and a BV7-55 and they both came with pristine BEO4's which I actually didn't need as I had 6 already! I don't think all resellers are the same.
Dave.
The dealer in this case offered me a brand new Beo4 at no extra cost. So the issue with the remote was solved way beyond my expectations.
Please remember, this was a Bang & Olufsen shop, not a second hand dealer. I went into the shop to buy a new BeoSystem 4 and the sales person convinced me into bying his barely used Beovision 12 NG instead. My expectations probably were biased towards my original errand, but it was surely a big dissappoint to see the trashed Beo4 as the first evidence of what I actually bought. ( The TV was not on display in the shop, so I bought it on the sales person words that it was in absolutely mint condition )
I didn't start the thread to complain in public about anybody. In fact I expressed my satisfaction with the TV, the installation, the new remote etc.
The remote incident I think is a valid discussion topic and something dealers could learn from. Similar a car dealer probably wouldn't hand over a completly trashed car key and say "let's go have a look at your new car". A Bang & Olufsen dealer, I guess ,have access to new Beo4s at a very low cost, so why save a few euros here and create such a bad experience on a 15.000 euro TV (new price)?
I did use this thread to ask a couple of questions though in hope of an answer. For example what would normally be included in a Beovision 12 delivery? But nobody chimed in on that yet. I found out that a wall bracket and rack mounts are included in a new delivery. I wonder what the installers would have done if I had asked them to wall mount the Beosystem 4 like the screen....!
I thank you for your help here.
Good news that you got the BEO4 issue sorted.
As for what should be included in an installation - well I suppose that partly depends on what you agree with the seller. Just because something is included in a 'new' delivery doesn't mean you'll receive that with a 'used' delivery. This however should have been discussed by you and your dealer.
Most sellers are clear in what is included or indeed excluded from sale in advertisements - i.e. 'the sale is for the screen. The stand shown is for demonstration purposes and is not included in the sale'.
Things like wall mounts for some products are an optional extra so you need to consider this. In goodwill they may include a wall mount for your Beosystem 4 but I don't think you can just expect them to supply one as you presumably didn't specify that you wanted one.
Comes down to 2-way communication regarding your needs/expectations and the dealer's willingness to keep a customer happy.
You did place a lot of trust on your dealer by buying the BV12 without seeing it first - I'm not sure I'd be that brave! I'm glad it worked out for you though. Enjoy it.