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New AppleTV - No sound on BV7-32?

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DrDimitris
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DrDimitris Posted: Wed, May 23 2012 1:47 PM

It has been discussed before, but here is my question?

I understand that we need a digital to analog convertor for the sound. But why it does not play any sound when watching HD movies through iTunes? Isn't it 5.1 sound?

Normally with the optical to digital audio converter should be fine. It does so with my external Panasonic Blu-Ray.

Is it a setting on AppleTV?

Thanks for your input.

P.S. Picture is fine through HDMI cable.

 

Dimitris-

elephant
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elephant replied on Wed, May 23 2012 3:01 PM

I am away from my ATVs so I can't look up the precise menu sequences, but under Settings (extreme left icon, top row) there are some options buried in the detail for switching the treatment of the audio and video signals.  I would trying forcing some overrides in the audio and/or video sections - try changing from Automatic Default to the most basic setting and then working your way up the scale.

BeoNut since '75

DrDimitris
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Thank you Elephant for your answer, but i have given lots of tries on this. My tweaking did not end upon success.  But you say it is possible to have 5.1 sound only from an optical to coaxial digital converter?

When you are back at home, i would like to hear your settings.

Dimitris-

elephant
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elephant replied on Wed, May 23 2012 4:45 PM

DrDimitris:
When you are back at home, i would like to hear your settings

will do !!

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DrDimitris
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elephant:

DrDimitris:
When you are back at home, i would like to hear your settings

will do !!

Hi Elephant! are you back at home??? Smile

Dimitris-

elephant
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elephant replied on Mon, May 28 2012 4:09 PM

DrDimitris:

elephant:

DrDimitris:
When you are back at home, i would like to hear your settings

will do !!

Hi Elephant! are you back at home??? Smile

Sorry ! I should have set some expectations :-) when I get back home .. in around 2 weeks time :-S

BeoNut since '75

DrDimitris
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No problem :-). I will wait. In the meantime if someone has a new AppleTv connected to a BV7 MKI or MKII, I would love to hear how it is connected regarding sound.

Dimitris-

PhilLondon
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I asked a similar question today in this post, and I think the answers will help you.

Beoworld app with direct photo upload and emoticons.

DrDimitris
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Hi Phil. Yes I saw that. But I think it is quite different. The NewAppleTv has optical out that connected to optical to digital converter. I use that for my bluray. Works like a charm on 5.1 content. But on Apple Tv no sound comes even on 5.1 content. I find that strange. I tweaked the ATV sound menu with no luck. So I wait for someone to check his sound menu to reproduce it on mine.

P.S. Phil as already told you on other thread I cannot edit my posts on the app. I have done the last upgrade. Where is this option???

Dimitris-

Vienna
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Vienna replied on Mon, May 28 2012 9:38 PM

DrDimitris:

Normally with the optical to digital audio converter should be fine. It does so with my external Panasonic Blu-Ray.

Very likely the AC 3 SW of your DSS Module is below SW 3.01a and hence only capable to reproduce
"BITSTREAM" digital signals.

But Apple-TV uses "PCM", unfortunately ...

Friend of mine had exactly the same problem on a 7-32 MKIII, updating the AC 3 chip was the solution! 

 

DrDimitris
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elephant:

DrDimitris:

elephant:

DrDimitris:
When you are back at home, i would like to hear your settings

will do !!

Hi Elephant! are you back at home??? Smile

Sorry ! I should have set some expectations :-) when I get back home .. in around 2 weeks time :-S

Hello again Elephant! Would you be so kind as to see your sound settings on Apple TV for me???Embarrassed

 

Dimitris-

Raeuber
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Raeuber replied on Tue, Jun 26 2012 9:44 AM
Hi Dimitris,

in ATV Dolby Digital must set to AUTO.

But as Vienna mentioned some older BV 7 cannot decode PCM sound. So you can't hear anything if streaming music via airplay or watching youtube videos because ATV sends PCM sound.

But if you rent a video via ITunes you should hear the sound because ATV sends Dolby Digital sound then. If not, your converter doesn't work with ATV.

Regards

Räuber
elephant
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DrDimitris:
Hello again Elephant! Would you be so kind as to see your sound settings on Apple TV for me???Embarrassed

Apologies for the delay ... BV8 settings for the "DVD" that is the ATV2

 

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elephant
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elephant:

DrDimitris:
Hello again Elephant! Would you be so kind as to see your sound settings on Apple TV for me???Embarrassed

Apologies for the delay ... BV8 settings for the "DVD" that is the ATV2

sorry about the rotation - I still do not know why my iPhone photos get imported this way !

Here is the ATV2's settings

 

BeoNut since '75

beoaus
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beoaus replied on Tue, Jun 26 2012 12:54 PM

Hello,

I solved this problem with B&O a while ago. Update the BV7 with the new chips. I have a BV7MKII and the AC3 update fixed the PCM problem, you also need to make a change on the BV7 menu to accept PCM. Search for my username and the part no's should come up in the old forum.

Just tried the ATV2 and it works for music and video.

The only problem is that you need to select speaker 2 when music is played via the AppleTV.

BTW if you can update to the version which enables the 4 PUC's, though B&O won't admit it. Means you can add a gefen HDMI switcher. Still trying to get it done here myself.

Best of luck, Beoaus

elephant
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elephant replied on Tue, Jun 26 2012 4:34 PM

beoaus:
The only problem is that you need to select speaker 2 when music is played via the AppleTV.

my default mode is SPEAKER 3 and that has not been a problem ... which mode gave you issues ?

BeoNut since '75

DrDimitris
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Thank you all for your answers. It seems that i can only upgrade my BV7 to accept PCM sound. The solution though till then was to use an optical to analogue sound (R/L) converter. Now I have sound from Apple TV. But it is not 5.1 sound. Sometimes feels so funny that we pay so much money on B&O tv sets and they never never accomplish to make a flagship TV with all the standard features ( BV7-55 can't decode HD-sound as it seems and BV1 is closer to perfection but with the problem of ML missing and analogue source connectivity).

Dimitris-

Carolpa
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Carolpa replied on Thu, Jun 28 2012 8:59 AM

DrDimitris:

 

Thank you all for your answers. It seems that i can only upgrade my BV7 to accept PCM sound. The solution though till then was to use an optical to analogue sound (R/L) converter. Now I have sound from Apple TV. But it is not 5.1 sound. Sometimes feels so funny that we pay so much money on B&O tv sets and they never never accomplish to make a flagship TV with all the standard features ( BV7-55 can't decode HD-sound as it seems and BV1 is closer to perfection but with the problem of ML missing and analogue source connectivity). Dimitris-

 

 

1. Why not using a toslink to coax spdif converter ( optical to coax). Then you still will have DD5.1

 

2. Why not a ATV2 or 3? If you buy all kind of converters is cheaper to just replace the ATV.

 

3. Strange to complain about an expensive tv with known specs but accept the capabilities of a cheap device.

 

4. ATV can't handle HD sound. Whereas the BV7 can. It can reproduce multichannel PCM at a high bit rate. The decoding of DTS HD MA or DD TrueHD must be done by another device though ( fe: BR player, media players like Dune, etc)

 

5. Are you sure BV1 can handle hires audio files?

DrDimitris
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Carolpa:

1. Why not using a toslink to coax spdif converter ( optical to coax). Then you still will have DD5.1

2. Why not a ATV2 or 3? If you buy all kind of converters is cheaper to just replace the ATV.

3. Strange to complain about a expensive tv with known specs but accept the capabilities of a cheap device.

4. ATV can't handle HD sound. Whereas the BV7 can. It can reproduce multichannel PCM at a high bit rate. The decoding must be done by another device though ( fe: BR player, media players like Dune, etc)

5. Are you sure BV1 can handle hires audio files?

Carolpa, I think you reply without reading the thread. The converter you suggest is not working as you can see in my post. Also I have a new ATV as you can see in the thread title.....

Dimitris-

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Raeuber replied on Thu, Jun 28 2012 9:26 AM
But again dear Dimitris,

DD 5.1 should work with ATV 2/3 and the converter, try to rent a movie in ITunes store. The only problem is PCM because older BV 7 can't handle this audio format.

/Räuber
Carolpa
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Carolpa replied on Thu, Jun 28 2012 9:48 AM

if you have a new ATV2 or 3 the you should get DD5.1 through HDMI! It works simple as that (works for me on BV7-40mkIV and BV4/BS3). 

If you persist in using the toslink you need a converter.Period! But are you sure you connected the converter correctly. Did the coax between the converter en the BV7 have the right resistance (>75ohm)?

And are the settings in the ATV and BV7 right. The BV8 photo posted does not show the right setting if you want to use the toslink/spdif of the ATV. The spdif must be set on/yes and to the input used 

 

Carolpa
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Carolpa replied on Thu, Jun 28 2012 9:51 AM

Raeuber:
But again dear Dimitris,

 

 

DD 5.1 should work with ATV 2/3 and the converter, try to rent a movie in ITunes store. The only problem is PCM because older BV 7 can't handle this audio format.

/Räuber

Sorry but this has nothing to do with the "PCM problem" on earlier BV7. The point is the DD5.1 bitstream isn't received/detected by the BV7 (note this is not a PCM signal)

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Raeuber replied on Thu, Jun 28 2012 10:14 AM
Hi Carolpa,

a friend of mine has an earlier BV 7, only with DVI and no HDMI connections.

He connected an ATV 2 via digital optical-coax converter to the SPDIF input of BV 7.

He couldn't hear anything when using youtube or airplay with ATV, because the sound format was PCM. But when he rented a movie in ITunes he could hear the sound because it was Dolby digital 5.1.

After replacing an IC in his BV 7 by an actual version, he could also hear PCM sound.

Regards

Räuber
Carolpa
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Carolpa replied on Thu, Jun 28 2012 10:27 AM

Raeuber:
Hi Carolpa,

a friend of mine has an earlier BV 7, only with DVI and no HDMI connections.

He connected an ATV 2 via digital optical-coax converter to the SPDIF input of BV 7.

He couldn't hear anything when using youtube or airplay with ATV, because the sound format was PCM. But when he rented a movie in ITunes he could hear the sound because it was Dolby digital 5.1.

After replacing an IC in his BV 7 by an actual version, he could also hear PCM sound.

Regards

Räuber

Hi Raeber.

You have a point! I had the false assumption he had a later type of BV7. One with a BS3 platform.

But still it should be possible despite the type BV7 to hear DD5.1 through SPDIF.

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Raeuber replied on Thu, Jun 28 2012 10:39 AM
You are right, Carolpa. DD 5.1 should work with a converter, because it also works with the external panasonic bluray player, so why not with ATV 2?
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Carolpa replied on Thu, Jun 28 2012 11:05 AM

DrDimitris:
Carolpa:

 

1. Why not using a toslink to coax spdif converter ( optical to coax). Then you still will have DD5.1

2. Why not a ATV2 or 3? If you buy all kind of converters is cheaper to just replace the ATV.

3. Strange to complain about a expensive tv with known specs but accept the capabilities of a cheap device.

4. ATV can't handle HD sound. Whereas the BV7 can. It can reproduce multichannel PCM at a high bit rate. The decoding must be done by another device though ( fe: BR player, media players like Dune, etc)

5. Are you sure BV1 can handle hires audio files?

Carolpa, I think you reply without reading the thread. The converter you suggest is not working as you can see in my post. Also I have a new ATV as you can see in the thread title.....

you're right, I made a false assumption you had a newer type of BV7 (because you wrote about HDMI connection) Sorry!

So am I right that you have the ATV HDMI connected to the DVI of the BV7-32?

And that you have a toslink-coax converter connecting the audio of the ATV to the BV7-32 (to A1, A2, A3 or A4)?

You declared the AV4 source and the Audio Socket (A1, A2, A3 or A4) in the Connection Setup op the BV7?

If so a DD signal must be audible after choosing the AV4 source. Note: as reported before by others depending of your BV7 you may not hear a PCM signal. 

 

DrDimitris
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DrDimitris replied on Thu, Jun 28 2012 11:34 AM
No problem! Yes I use the same setup for Blurays and it works for 5.1. But for PCM sound (like the beeps of the Bluray player menu) it doesn't.

Now on new ATV I couldn't get sound for ATV menu nor for movie trailers which I thought were 5.1.

You are right I have a MK II 7-32, with HD-ready kit, so I use an HDMI to DVI cable for the picture. So I planned now the PCM sound upgrade with my dealer in order to avoid all this small converters.

Let's see how it goes. Thanks again for your input!

Dimitris-

Carolpa
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Carolpa replied on Thu, Jun 28 2012 12:04 PM

DrDimitris:
You are right I have a MK II 7-32, with HD-ready kit, so I use an HDMI to DVI cable for the picture. So I planned now the PCM sound upgrade with my dealer in order to avoid all this small converters.

Still you will need a converter! The toslink out of the ATV must be converted to coax out. Upgrade or no upgrade!

The upgrade will make it possible to listen to the pcm format from your ATV through spdif.

But without the upgrade you already can listen to the Dolby digital format (DD2.0 or DD5.1) NOW coming from your ATV through spdif.

 

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DrDimitris replied on Thu, Jun 28 2012 12:47 PM
Carolpa:

But without the upgrade you already can listen to the Dolby digital format (DD2.0 or DD5.1) NOW coming from your ATV through spdif.

That is exactly why I am wondering it does not! Are movie trailers DD 2.0 or DD5.1?

Also I cannot hear YouTube videos or music from my iPhone streaming to ATV.

Dimitris-

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Carolpa replied on Thu, Jun 28 2012 2:37 PM
DrDimitris:

That is exactly why I am wondering it does not! Are movie trailers DD 2.0 or DD5.1?

Also I cannot hear YouTube videos or music from my iPhone streaming to ATV. Dimitris-

I sincerely do not know. But if it is converted by the ATV to PCM then you will not hear a thing. Or if the bit streamed format is not supported by the BV7 you will not hear a thing.

DD is supported though!
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Raeuber replied on Thu, Jun 28 2012 2:42 PM
Hi Dimitries,

I have already mentioned: YouTube videos, movie trailers and music streaming via airplay have PCM sound. I can verify this on my BV 7-40 3D by taking a look in the "active sound" menue: Always PCM 2.0 is shown there. That's why you can't hear the sound without an update of your BV 7-32 Mk 2.

But if you RENT a movie with your ATV, you will hear the sound, because only with RENTED movies DD 5.1 sound is supplied. Try it, although you have to pay for this test!

Regards

Räuber
Carolpa
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Carolpa replied on Thu, Jun 28 2012 3:02 PM

Raeuber:
Hi Dimitries,

I have already mentioned: YouTube videos, movie trailers and music streaming via airplay have PCM sound. I can verify this on my BV 7-40 3D by taking a look in the "active sound" menue: Always PCM 2.0 is shown there. That's why you can't hear the sound without an update of your BV 7-32 Mk 2.

But if you RENT a movie with your ATV, you will hear the sound, because only with RENTED movies DD 5.1 sound is supplied. Try it, although you have to pay for this test!

Regards

Räuber

Correct!

or try this or something like this on Youtube: http://www.youtube.com/watch?v=Rnlp7Vw3f0I

 

DrDimitris
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Thank you all so muchSmile!

Indeed it works on rented movies! But rthe decision has been made. PCM sound update with the suitable chips will be done. 

You are the best!! Yes - thumbs up

Dimitris-

PhilLondon
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When you have it done, please give us an idea if the cost.

P.

Beoworld app with direct photo upload and emoticons.

DrDimitris
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PhilLondon:
When you have it done, please give us an idea if the cost.

 

 

P.

Actually the chip cost is minimal. Around 75euros. the dealer charging depends on the distance from your place. I unfortunately live 250km away from my dealer so it will go up...

Dimitris-

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