ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
michaelwilson:Any pattern or clue as to why and which Plex files are not seen by the Moment?
BeoNut since '75
i don't think it is the connection. the music streams fine. it is only the mood wheel that doesn't work. the jukebox (tablet) controls the sound heart (box) fine. it is connected and volume etc work. it is the mood wheel that does not work as it is supposed to.
with deezer turned off, i rebuilt the database and i now have no songs on the inner wheel. when they are played, they show up on a spot on th e wheel, but moving round the wheel does nothing.
it seems like the mood wheel should work a lot better than this.
elephant:It turned out Plex (or maybe DLNA specs) could not cope with iTunes' structure of MusicFolder \ Artist \ Album \ tracks But if I added a bunch of Artists as separate folders there they all were, and eminently play across NL/ML.
MusicFolder \ Artist \ Album \ tracks
But if I added a bunch of Artists as separate folders there they all were, and eminently play across NL/ML.
It further turns out, by fine reading of the Plex help files, that probably a Plex Premium subscription would solve my problem.
https://support.plex.tv/hc/en-us/articles/200265296-Adding-Music-Media-From-Folders
*sigh*
And a quick subscription to Plex Premium proves that it does work ... system now chugging away slowly cataloguing everything ... but probably faster than a Moment :)
johnbrks: i don't think it is the connection. the music streams fine. it is only the mood wheel that doesn't work. the jukebox (tablet) controls the sound heart (box) fine. it is connected and volume etc work. it is the mood wheel that does not work as it is supposed to. with deezer turned off, i rebuilt the database and i now have no songs on the inner wheel. when they are played, they show up on a spot on th e wheel, but moving round the wheel does nothing. it seems like the mood wheel should work a lot better than this.
Hi johnbrks,
if the deezer-streaming works well, it does not mean that your connection to your DLNA-Server is proper too. I am still sure that your Moment has lost the conection to your twonky-server or the connection ks not stable. The inner mood-wheel-ring includes your own server content only. If the content is not properly processed in the Moment database, the inner ring is greyed out or is showing only thepart of your DLNA-content which was already processed until the processing was stopped (for whatever reason). Main reasons are: bad network to the DLNA-Server, blocked devices in the server-settings, activated power-saving features in WLAN or DLNA-Server. All of that will result in having a incomplete database and therefore a non-working moodwheel. Believe me, there are no other explainations for your issue.
Cheers Beroli
elephant:And a quick subscription to Plex Premium proves that it does work ... system now chugging away slowly cataloguing everything ... but probably faster than a Moment :)
Well just for comparison to the Moment's processing, for ~1,088 artists or ~2,308 albums or ~22,967 tracks the Plex catalogue process was about halfway through after 5 hours of chugging along.
Thanks for the help. The network signals were strong. after the factory reset i still had no music on the inner wheel.
But.
I changed the setting in the Twonky server to not auto-scan (i.e., set it to 0). Then my music began to appear on the inner mood ring. I guess the moment was trying to get info while Twonky was scanning.
johnbrks: I changed the setting in the Twonky server to not auto-scan (i.e., set it to 0). Then my music began to appear on the inner mood ring. I guess the moment was trying to get info while Twonky was scanning.
well done, your solution and many additional usefull hints you will find in the thread "One month with the Moment". Therefore I am sure, you will have much more fun with the Moment in future. I recommed for example the part, how to create playlists of your own content. With your own playlists, you are not depending solely on Deezer.
Has anyone here experience Beomusic App hangs when playing a playlist from your mobile. Example a playist of Purchased music in iTunes store.
So... My Moment is at the moment (no pun intended) updating its software. Does anyone know where to find the release notes? This is the first update in quite a while. Eager to see if this is "The One" software update that has been rumoured for some time. You know, "The Chosen One", to end all the bugs and discontent etc.
By incident I went passed my dealer earlier today and asked if he knew anything about the rumoured coming update. I'm not exactly sure if what he told me was Verified Struer Truth or just his opinions, but he said that making a really robust software for the Moment had become a pretty high priority for B&O, as they had started to acknowledge how the Moment software was a failure. He even went so far as to "guess" (his words) that they more or less had started from scratch and that we would even see a new user interface. Might be wild speculation on his part, of course. He also thought that a new version of the BeoMusic app would be available alongside the Moment software update. I see no Beomusic update in the app store so far...
Looks like my Moment has finished updating. Will have to go and check it out. :-)
-h.
as far as I can see no major changes.
the "personal playlist bug" has been solved: a self created playlist in Deezer is now visible again
At May 11th we received a very buggy version SW 1.7.7.1155-1.7.399.223963144 who started the problems with Deezer.
Until today I'm not informed who started this SW problems but after some time it was out of nowhere fixing itself (almost). Was it the sw-update or was it Deezer. Very little information appeared about this truly miserable period.
October 18 was the day to receive another long awaited update. Now on SW 1.8.4.1171-1.8.433.39426321
Very little specific information again what this new update brought to us for such a long wait:
My first experience this morning:
I really wondering what B&O means by bug fixing.Again none of my server playlist was visible, only the Deezer one's.
Tried a paperclip reset at the Jukebox to see my server's playlists again, not working.
Did a power off-on, this brought no solution.
Now I pushed the button to renew its content, will see how it further develops.... I'm really getting tired to spend all this time on a music player.
EDIT: Renewing content brought the solution, m3u playlist from the server are back on view.
"Believe nothing you read and only half of what you see, let your ears tell you the truth."
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
mbolo01:From BeoCare: Thank you for your request. Below is a summary of your request and our response. Subject Request for information Response By Email (Ina Bang Andersen) (19/10/2016 09.37 AM) Dear Jérôme, I am pleased to finally inform you that the latest software release for BeoSound Moment (version 1.8) has resolved the issue concerning the Moodwheel playing the same track among other bug fixes. We sincerely apologise for the inconvenience you have experienced. Kind regards, Ina Bang Andersen (Ms) | Customer Service
Thank you for your request. Below is a summary of your request and our response.
Subject
Request for information
Response By Email (Ina Bang Andersen) (19/10/2016 09.37 AM)
Dear Jérôme,
I am pleased to finally inform you that the latest software release for BeoSound Moment (version 1.8) has resolved the issue concerning the Moodwheel playing the same track among other bug fixes.
We sincerely apologise for the inconvenience you have experienced.
Kind regards,
Ina Bang Andersen (Ms) | Customer Service
No further comment needed...
Hi Guys,
The SW update 1.8 brought me no luck.
Everything was running well until yesterday. Moment was playing a whole day and in the evening I suddenly noticed that the Jukebox screen was not showing any information and only a greyed Moodwheel appears.
Removed Power from the Hub, waited a couple of minutes and put it back into wall power... Again a grey Moodwheel appearing and no music information.
Paperclip time!!!
Done a paperclip reset of the Jukebox and placed the Jukebox on the Hub.
Jukebox restarted and hangs on B&O logo... No further initialisation appears.
After waiting about ½ hour, another paperclip trying.... Imagine nothing happens, no reset possible...
Today it still hangs on the B&O logo...
There is no connection with the Hub or wireless network from the Jukebox...
Been in contact with B&O, and they give me the details how to do a complete factory reset of the Jukebox itself, but even this don't work. It just been fretted on the B&O logo.
The good news now: B&O send me a complete new Jukebox.
In my experience the jukebox resets mostly not complete with the paperclip or menu reset method.
Disconnecting the jukebox battery for 5 minutes is much more successful. But for this you have to remove the wooden panel and unplug the battery.The Jukebox is only like a big remote. All logic stuff is placed in the Soundheart Hub.So if the problem depends on the Jukebox, BS Moment should work propperly when controlling it by Beo Music App or by Remote One.
BeoChecker
After the latest SW arrived I have experienced the same issue, Chris. In addition, when a new track comes on the screen it is split in two diagonally - one half black and the other grey, no other info whatsoever. Tried all the resets, no luck.
At least this product was semi-working, compared to the Essence - that takes between 3 and 8 hits on the remote before it activates. My significant other simply refers to it as the BeoSound Nonsense. BeoCare registered the bluetooth remote issue last October (yes, as in 2015) and the work around is to recommend the customer to buy an additional IR-receiver. Solution to the actual problem with the bluetooth remote issues: None (goes for the Nonsense mk2). Great way of making sure I will buy more multi room products :)
And, yes, the Moment is now re-named as the BeoSound Just-a-Moment after a couple of dinner parties where it just refused to work. And now it just turns grey after yet another superb sw release by B&O. Glad the BeoVision Avant-75 offers Spotify playback, the Just-a-Moment is close to useless - by close I mean one guest suggested the wood side could be used to serve sliced bread.
Is it me, or are others left with a feeling that the only products with actual focus are within the BeoPlay range?
Roger
I can't understand why they still selling this thing!!
I must admit that after the initial frustrations, the Moment is now really meeting my expectations. Still some minor bugs, but it now perfectly plays the job of streaming my NAS/Deezer albums, my TuneIn stations and optionally let me discover other music, not my favorite feature to be honest. That said, I'm not experiencing the issues listed above.
After the last update the Beosound Moment works great for me. I use ist with Deezer and a QNAP NAS. Everything works perfect.
But I hope they will update the user-interface. The artist search with only one letter is a no-go! And I wish we will get an album view, to easily select direkt albums of on artist.
mbolo01:I must admit that after the initial frustrations, the Moment is now really meeting my expectations. Still some minor bugs, but it now perfectly plays the job of streaming my NAS/Deezer albums, my TuneIn stations and optionally let me discover other music, not my favorite feature to be honest. That said, I'm not experiencing the issues listed above.
Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2 Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset
Thanks to you all, a lot reactions...
Beochecker is correct, the paperclip is not the only way to reset the Jukebox menu. There is an access to the Jukebox tablet that B&O provide me. But removing the wooden panel to loose the battery is a no go, there is still warranty.
Using that access menu is the real way for a factory reset of this tablet.
Roger is making a good point with the BeoPlay range.
Before the end of the year an new Beomusic app will appear and they are doing hard work at present to update the Moment with new functions. What functions? I have no clue, they did not answered this but promised that it will be a surprise. Maybe that wooden site would be turned around again, and you feel sorry you used it for...
B&O R&D tryed to get my Jukebox tablet working again with no luck, so in the end they send a new one to receive in a couple of days. They want to investigate the old one to see what happened. They never had a tablet stuck in its initiating process (no connection to the hub and wireless.)
I report off course my findings here, once the new tablet is arrived and all is working again.
I'm just unlucky I think, as one of the first buyers it seems i did get a Monday made one
And Koning, I'm not agree with you. If it works, as it did until now, its a wonderful piece of B&O art and quality to be owned. I know you had some problems and brought the device back to your dealer, but where you not expecting to much from the Moment. As many here do not have the kind of faults you had.
lonfred:Still waiting for timer options together with BLC. Really hope it soon will come.
Did you notice the "Timers" option for the BS Moment in the BeoMusic App? A bug or an anticipated access to a coming feature?
How many times did you use the paperclip Chris?
I gues many many times.
That's not normal,you can't denied this.
I also don't like the design,it's not the b&o style
Hi,
I updated my moment over the weekend and had the same problem with the grey screen, the mood wheel only showing the first song and the freezing the screen, and the wooden patternplay button being unresponsive.
A full factor reset luckily corrected everything and back to working perfectly.
Same here after the update some weeks ago. Everything runs fine after the update and then full factory reset. Only question I have is if I am the only one who often sees all my Deezer favorite artists as well as collections like Pop, Indie, Jazz in the radio section when I swipe to the left. Weird as I do not have those in Tunein bookmarked as favorites. Did not have that behavior before the update. Guess a bug but can be new functionality as well?
Rebuild my collection and also removed my Tunein account and reconfigured but it keeps coming back. Anyone else with same behavior?
regards,
Norwin
Regards,
Beosound Halo, Beosound Core 2x, Beosound 1, Beosound M3 3x, Beolab 18, 19, 12-1, 4000, Beoplay H7, A1, Almando Multiplay Surround Switch
Norwin van Mourik:..... all my Deezer favorite artists as well as collections like Pop, Indie, Jazz in the radio section when I swipe to the left.
Hi Norwin - Normal behavior to my point of view, following the TuneIn radios I always find the radios linked to my Deezer favorite artists, then all what Deezer could suggest in terms of playlist linked to my country including the "by genre" ones
Hi Mbolo, thanks for clarification. First time I see this happen but had enough issues (mainly network related) before the update so it might have restored functionality after. Im happy with it now.
To Moment users: I'm no longer seing the Bluetooth paired devices in the Moment, are you? (I'm not sure it is related to the latest update as I'm not a frequent user of this feature)
Same here.
Norwin van Mourik: Same here.
Thanks Norwin, I have opened a ticket with BeoCare and I encourage other users to do so if interested in a fix.
I'm still waiting for my new Jukebox.
It looks like the latest update brought again some serious new bugs from what I read.
You should wonder if they test a new SW version thoroughly before putting it on the servers for release. And always in their release notes pointing to their dealers for any further information.
Never clear information about specifications from products if you look online, SW release notes not specific and on top of that dealers not well informed if you ask questions related to a deeper view in their products. What a mysterious company is B&O.
Received the new Jukebox today.
Its not a complete Jukebox for a DIY, some work need to be done to get it working:
Place the Jukebox now on the Soudheart hub, enter your credentials and it becomes fully functional.
Done! Now just have to send the old one back.
The replaced Jukebox has no serial number if your looking for deeper information and misses hardware numbers also.
Everything worked fine this afternoon, but to be really certain, I just done a factory reset to the system and will let it overnight enters all music, lists, etc...
Have to do a pinhole reset every time after the last sw update - after playing one track all I get is this grey-to-white screen with no info on it. Anyone else experiencing this?
Hi Roger, experienced same behaviour so did factory reset which resolved this issue. You can give that a try.
Regards, Norwin
Roger,
had the same thing so did a factory reset and that sort out the problem
I get that on and off and utilise the paperclip only method at the moment. I had to do it twice last week after the update, but since then so far so good