ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
So I am now on my 4th V1. Each of them has the paint chipped, even abrand new one today at the dealer had the same issues ... It's from the transpor, but the factory demands its not thier fault !
Dealer also stated that he has 4. DOA all black and all with the same issue ... Even 1 white has the same issue
I do hope they solve the issues soon. But not the same quality like 10 years ago ... Have decided to change to white until product stabilized as chipping nearly invisible and can always swap for upgraded later :)
But apart from that a great product also just bought a pair of beolab 3. To go with it :)
Nobackup:So I am now on my 4th V1. Each of them has the paint chipped, even abrand new one today at the dealer had the same issues ... It's from the transpor, but the factory demands its not thier fault !
I am very surprised and disappointed to read this, I was on the verge of getting a bv7 and was put off by the software issues at the time. The v1 sounds like a good product and I think looks great , I hope B&O resolve this issue promptly for the brands credibility.
Nobackup:So I am now on my 4th V1. Each of them has the paint chipped, even abrand new one today at the dealer had the same issues ... It's from the transpor, but the factory demands its not thier fault ! Dealer also stated that he has 4. DOA all black and all with the same issue ... Even 1 white has the same issue I do hope they solve the issues soon. But not the same quality like 10 years ago ... Have decided to change to white until product stabilized as chipping nearly invisible and can always swap for upgraded later :) But apart from that a great product also just bought a pair of beolab 3. To go with it :)
Beolab 50, Beolab 8000 x 2, Beolab 4000 x 2, BeoSound Core, BeoSound 9000, BeoSound Century, BeoLit 15, BeoPlay A1, BeoPlay P2, BeoPlay H9 3rd Gen, BeoPlay H6, EarSet 3i, BeoVision Eclipse Gen 2 55", BeoPlay V1-40, BeoCom 6000 and so much else :)
I was planning on getting one today but this does put a bit of doubt in my mind!
New here so how to load I have the ones I took from the first DOA.
I am sure it one of those ... We never considered the. Issue of transport (had a good look at the one at the dealers yesterday ... Its the who side rubbing together during transport easy to fix with a double of slips of paper !). They will fix it and all will be well I'm sure .... They already came back and stated it was USER error... Schucks this is a consumer product .., that's why the dealer also went to all the trouble of asking me to go there to "unpack" the last shipment ... But same results .. So to keep me happy he will give me a 40 in white next week (still has the same issues we check on his demo) but is much less obvious ... Then we will swap out when complete ... But apart from that and on the latest firmware update. Great product . Really looking forward to get the new beolabs delivered and installed next week. Left the brand about 10 years ago .... Deadend on multimedia back then ... So the whole play idea has won me back ... Looking forward to them coming with a 46 play or bigger then this puppie will wander to another room
jkhamler: I was planning on getting one today but this does put a bit of doubt in my mind!
When I had a few issues with my BV7 MKIII and then the MKIV, B&O never let me down. They swapped out two MKIIIs, performed numerous software updates and, when I upgraded to the MKIV (early adopter!), and that stopped working after 6 months (red lines all over the screen), they replaced it quickly and swiftly, without fuss. I'm sure this policy hasn't changed.
Once in your home, it will be ok - it's getting it from the factory to the store that appears to be the issue. If you do order a V1, give it a good once over when it is installed for any obvious paint issues resulting from the delivery process.
Nobackup:New here so how to load I have the ones I took from the first DOA.
Michael: Nobackup: New here so how to load I have the ones I took from the first DOA. how is it dead om arrival? Are the paint the only issue? Then it is not dead just damaged. please report back on this because I want to know if they have faulty logic boards. And of course keep the one you have until they solve the problem with the paint. Just exchanging and exchanging solves absolutely nothing. Just makes everything awkward and takes time for you and your retailer. And wastes environment. I think your title regarding quality is very unnecessary. If the problem lies in production start/shipping and only has to do with the paint I can't really complain to much but of course they should fix it. But the title Makes it seem like they are shipping crap, which I don't think.
Nobackup: New here so how to load I have the ones I took from the first DOA.
how is it dead om arrival? Are the paint the only issue? Then it is not dead just damaged. please report back on this because I want to know if they have faulty logic boards. And of course keep the one you have until they solve the problem with the paint.
Just exchanging and exchanging solves absolutely nothing. Just makes everything awkward and takes time for you and your retailer. And wastes environment.
I think your title regarding quality is very unnecessary. If the problem lies in production start/shipping and only has to do with the paint I can't really complain to much but of course they should fix it. But the title
Makes it seem like they are shipping crap, which I don't think.
So DOA is the term used here in Germany by the dealer... DOA = dead on arrival
The dealer came back with the new tv each time the same issue
I am paying a premium for this device the quality should be perfect ... If you don't like my naming then don't read ... In the old days they ensured all is good today they have to cut costs to drive market share to stay in business ... Here the usual quality has gone down hill. Bfcat is fact if the dealer come every time with a product and has to hope that all is ok
I agree they now have 12000€ of damaged stock, just from me but it was the dealer that was convinced that the next one would be better, and in Germany he must fix the problem if he is aware of it immidiatly as that was he consumer protection law states..... In th es some one would just setup a class action suite ... That can't be done here... So they really need to solve thier problem ...
They are not shipping crap thier shipping is crap .., as that is how the tvs are damaged if you have one in front of you really simple to see where the issue comes from is he two half es rubbing together in the box !!!! Dealer also mentioned that he now finds the same problem on every shipped device he has.. But again your mileage might vary ...
so like I said perfect 15-10 years ago ... But now gone way down hill. And at 3000€ for a tv I dont see why I should expect anything but perfect ... our do I need to buy one of the big 55 tvs from the showroom for 69,000€. Before the quality is ok ?
Dealer is in a panic as he has another 4 devices from other clients with exactly the same problem ... So with 8 DOA from 5 customer sales ... That does seem a little bad on the quality side me thinks .... But your mileage may vary :) .... b&o now have dead stock to the tune of 28,000€ from one dealer ... That's the way to go out of buisness ....
HasI have no doubt when the actually admit that they have a quality issue and add 4 pieces of paper for let's say 0.10€ then they will be able to actually take some profit on this and not just ship defective devices across Europe and the world that they have to ship back to Denmark to repair ... :)
Perhaps this site could help them understand that. There is a problem and fix it quickly ... That's if any one from B&O actull reads this ... Contact me via Im me for details on how to fix it guys ....as you told my dealer that it could never be your problem as that would be below your quality standard ....
SERIOUS SERIOUS LOGISTICS PROBLEMS THERE!!!
So what will happen to these dodgy stock? I hope they won't be sold as new stock once repainted? Class A Reburb anyone???
Damn, what a huge waste of B&O's little profits!
It reminds me of my first B&O Century. The AM aerial plug had worked loose in transit and stratched the glass door - imagine my disappointment after saving hard for one full year for this thing!
Nobackup:So DOA is the term used here in Germany by the dealer... DOA = dead on arrival The dealer came back with the new tv each time the same issue I am paying a premium for this device the quality should be perfect ... If you don't like my naming then don't read ... In the old days they ensured all is good today they have to cut costs to drive market share to stay in business ... Here the usual quality has gone down hill. Bfcat is fact if the dealer come every time with a product and has to hope that all is ok I agree they now have 12000€ of damaged stock, just from me but it was the dealer that was convinced that the next one would be better, and in Germany he must fix the problem if he is aware of it immidiatly as that was he consumer protection law states..... In th es some one would just setup a class action suite ... That can't be done here... So they really need to solve thier problem ... They are not shipping crap thier shipping is crap .., as that is how the tvs are damaged if you have one in front of you really simple to see where the issue comes from is he two half es rubbing together in the box !!!! Dealer also mentioned that he now finds the same problem on every shipped device he has.. But again your mileage might vary ... so like I said perfect 15-10 years ago ... But now gone way down hill. And at 3000€ for a tv I dont see why I should expect anything but perfect ... our do I need to buy one of the big 55 tvs from the showroom for 69,000€. Before the quality is ok ? Dealer is in a panic as he has another 4 devices from other clients with exactly the same problem ... So with 8 DOA from 5 customer sales ... That does seem a little bad on the quality side me thinks .... But your mileage may vary :) .... b&o now have dead stock to the tune of 28,000€ from one dealer ... That's the way to go out of buisness .... HasI have no doubt when the actually admit that they have a quality issue and add 4 pieces of paper for let's say 0.10€ then they will be able to actually take some profit on this and not just ship defective devices across Europe and the world that they have to ship back to Denmark to repair ... :) Perhaps this site could help them understand that. There is a problem and fix it quickly ... That's if any one from B&O actull reads this ... Contact me via Im me for details on how to fix it guys ....as you told my dealer that it could never be your problem as that would be below your quality standard ....
Nothing is perfect and it is completely new. You give b&o a bad name calling quality "going down". I have a V1 and I haven't noticed what you talk about yet and no pictures from you either?
If someone would show me how to I have a whole series of 8 pictures which we sent to Denmark...
My V1 was in soft foam material put in white harder styrofoam.
The soft foam does not protect it as its due to the two halves rubbing together ! where the foam is not between the two halves where the
I would take it easy and not demand tv after tv. The thread title makes me sad and that your argument is that I should not read it if I don't like it.
Its not me demanding I actually have the First one still standing here the dealer is the one that either brings one to my home to replace only to take it away again ... as he is told there are no issues from denamark !!
Perhaps the tv is called doa but why exchange when a solution is not ready? Makes no sense. Perhaps the earlier where shipped without the foam wrap around it that mine had? Who knows.
Again the dealer is the one driving this ... I even told him Ill just switch to a white one as its not so obvious ... and then wait for a final fix ...
I live in Sweden and we have similar laws, however I would try to relax and exchange when a solution is ready and focus on better things instead of throwing their name in the gutter.
You a fanboy ? ... who's throwing who's name in the dirt ... with 4 out of 4 devices defect ..i think its just a fact ... poor quality ....
MartinW:Just to point out a minor thing - in Bang & Olufsen DoA actually means Defective on Arrival, not necessarily dead on arrival.
Thanks for that but the dealer actually stated Deao On Arrival ..
also
http://en.wikipedia.org/wiki/Dead_On_Arrival
Colloquially, anything which is received in a non-operational (broken) state can be called 'DOA' or 'dead on arrival' (or, alternatively, 'defective on arrival'). If a new product, such as a computer, arrives "DOA" then it is likely that the recipient will call the supplier to get a Return Merchandise Authorization (RMA), a transaction that acknowledges that (apparently defective) goods will be returned to the supplier for refund, replacement or credit. Sometimes it is difficult to actually detect a defective or DOA product. With computers, for instance, it might require a boot image to be installed and run through a test suite to detect any failed parts.
When, as with computers, product complexity is high and diagnostics are involved, the medical metaphor is perhaps appropriate, as complex diagnostics might be required to determine if the product "is really dead".
In another context, "dead on arrival" may be used to describe an idea or product that is fundamentally flawed, and therefore viewed as an utter failure from the start. For instance, if television producers decided that a pro wrestling tournament were to air on a women-oriented network, the concept would be considered "dead on arrival".
bsantini:Where is the V1 made/shipped from?
It's made in the Danish factory, my dealer told me.
Do we need to resurrect the Danish v Chinese production quality discussion again? :)
Oh gosh, no Moxxey pleaseeeeeeeeeeeeeeeee!!!
Nobackup:You a fanboy ? ... who's throwing who's name in the dirt ... with 4 out of 4 devices defect ..i think its just a fact ... poor quality ....
Yes of course I am a fanboy, why else be here? .
I have not unpacked my V1 more than to look at it yet because I have not received the stand yet.. The retailer says it will take two weeks. I think that if anything is bad. The stand could very well be included in the same box.
If you like you could send the pictures to me and I can upload them via dropbox and link them here. Or just do that yourself, it is much easier than using the image upload feature on beoworld.
With a risk of getting an enemy here - wich I must say, is not my intention. Just to see it from another angle.
I agree in general, B&O is a premium brand with a very high price policy, the idea I think is that not every one shall own a B&O product, just like every other Luxury brand.
However you have bought the cheapest tv they have. The tv has rounded edges and is painted. This makes it more fragile than the other products - the more expensive set s of tv, the ones that thas glass and metal framing. If you have bought the BV10 you wound not have experienced the same types of problems - they simply dont exist.
The V1 simply gets more fragile when shipping or when in your home than the other more expensive tvs just because of the way it is built. If they would have made the V1 just the way it is but instead of painting it they would have polished it - then you would not have an issue..
Keep the V1 you have untlit they have solved the shipping issue.. It is still a good tv, with or without paint scratces.
As other people here Im very curious to see a picture of the damaged tv..
I appreciate your perspective but disagree.
At £2500 for a 40" TV then the consumer has every right to demand the highest standards.
I would if I was buying a Samsung at half the price then the same rule applies - I am not aware of any such issues with the V1 so all in principle anyway.
So if you bough an Audi A1 or BMW 1 series, you would accept a poor paint job on a car costing twice that of a Kia/Hyundai etc?
The problem for B&O is that just like the above mentioned car brands, the cheaper makes are really upping their game and the gap is beginning to close. The same applies to TV's.
The V1 might not be the TV everyone can own, but it should be the one most people would like to at least aspire to own. The £2,500 price tag certainly gets it within the right price range, but for me apart from it's sound it offers nothing as a lead in B&O product. Add to that it's non traditional B&O cosmetics(being polite) and any upcoming Apple TV.....
Beosound Stage, Beovision 8-40, Beolit 20, Beosound Explore.
I disagree Rikard. With a PREMIUM/NICHE PRODUCT ALL of their range should be built to the same impeccable standard! If they were not, then they wouldn't really stand out from the mainstream would they? Plus, they would let the company down. With B&O you really should expect perfection!
Rikard: If you have bought the BV10 you wound not have experienced the same types of problems - they simply dont exist.
If you have bought the BV10 you wound not have experienced the same types of problems - they simply dont exist.
You're kidding? 3 x replacement BV7s, numerous software issues and - don't add me to this one - complaints about clouding issues in the BV10, and a complete replacement motherboard for my BV10-46, only two months after buying the BV10-46, would argue against that.
I simply can't believe someone has written "you would not have experienced the same types of problems....they simply do not exist". I've had more issues with BV7s and BV10s than any other B&O product. And I'm not alone.
As for luxury goods with no issues. I'm a big watch collector. Lots of these premium watches have issues, need to go back for repairs etc. They are mechanical. There are so many small parts in them, it stands to reason they are going to fail more easily than, say, a quartz watch. I also remember my mother had to have 2 (yes, 2) replacement engines in her touring BM3 3-series due to recalls. Another example. I was one of the first to buy a Mulberry Brynmore men's bag a few years ago. In the early days, they left them unfinished. I walked around London one day, after a meeting, it hammered down, the bag turned in to a soggy mess. Walked in to the Mulberry store on Bond street and they were shocked. They gave me my money back immediately, apologised that the bag had been a production error and then posted me a replacement bag a few weeks later....after adding a finish.
Spending lots of money does not result in no issues in the luxury goods market.
Moxxey - you have class - Mulberry nice!
Don't get me started on the BMW 3 series damn, mine was made on a Friday afternoon! I had 3 clutches, a new cat converter, one evening the electric window dropped out of the door, the heated rear window stopped working, the rear door rattled (and the rubber was replaced 5 times, in the end they said it needed a new door!!!!!!) AND it was effected with side winds on the motorway!!! Never again, Luckily my MINI's were superb. Just ordered an Audi A4 with B&O so hoping it will be fab!
I think Mulberry have sorted out their problems now as their bags look absolutely superb in quality when viewed in Selfridges!
The type of new customers that B&O are trying to attract with the V1 will have found it to be a very significant purchase in relation to their disposable income - they will see it as a premium product. They certainly won't (and shouldn't) accept substandard paint finishes as OK because it's the "bottom of the range" TV.
B&O claim to do exhaustive handling and transport tests on their products and packaging. Something is clearly amiss here and B&O need to resolve it fully and quickly.
If I were a V1 customer I would certainly give my purchase a very thorough inspection on receipt, including looking for obvious "repairs" to the paint finish.
Ban boring signatures!
Seems that the main problem is the actual product design. Painted edges and cheap construction , not what I expected or indeed received from David Lewis despite all his foibles.
Doesnt bode well for the future. Seems as if this product has been rushed to market.
Come Tuesday and the wwdc , we will see what apple have to offer us in the tv space. Now that I'm interested in.
Flappo: Come Tuesday and the wwdc , we will see what apple have to offer us in the tv space.
Come Tuesday and the wwdc , we will see what apple have to offer us in the tv space.
Flappo, you won't see or hear about an Apple TV at WWDC. Indeed, the latest speculation is that there won't be an actual TV and the entire "Apple TV" is really just the actual Apple TV device as we know it and that it will be opened up to developers.
One big problem with Apple producing a physical TV is that they have nowhere to demo a 55" TV. Most Apple stores are simply not large enough to cope with the space required. Plus, Apple don't have things like a warranty/repair system in place as, at the moment, they require you to walk your 27" iMac to one of their stores, for repair, however far you are from a store. Lots of logistical reasons why there won't be a physical TV soon.
kokomo:Why has this thread degenerated into discord...
Discord? As in disagreements? I didn't realise that everyone had to agree in a discussion forum. I do wonder what people expect from computer-based discussions! Next time someone posts something I disagree with, remind me to tell them "I agree!!.
What should we all be agreeing upon anyway? Tell me and I'll disagree.....
I did not make one enemy - but several.. :)
The design and making of the product is why it has paint issues.
As we have not seen any picture about the damage yet we can only speculate where the damages is - I think it is because of the rounded edges that is painted. The other TVs have another type of material when manufacturing them.
If B&O would have made the design for example like the BV10 - polished metal - there would not be loss paintchips. And the BV 7 does not have rounded edges - where the paint easily "falls off".
I dont say that it is ok that the build quality is not 100% on the V1 - I have had my BV10-46 exchanged due to some problems.. Im saying that the manufacturing of the metal covers to the V1 makes it more vounerable to damages..
I hope I have made my thoughts more clear - I dont think it is ok that it is not flawless - it is why I think there is problems with paintchips.
Maybe the quality control is not as good as it used to be at B&O, if that is then it is sad.
All you've done is tell the truth. I don't see what you've done wrong at all.
Rikard: I did not make one enemy - but several.. :)
No, not at all! Remember it's just a computer-based forum. Things can come across as a bit colder, more dry than they would face-to-face (where, often, you'll see someone smile when stressing their disagreement), so people mistake that as making enemies. Definitely not! With me though, it hits a raw nerve when people tell me there are no issues with the higher end TVs. I've had quite a few issues with the BV7 and BV10. All sorted now, but they shipped with issues where I needed replacements and/or countless software updates.
Keep on posting!
Well said Michael. I just got mine on the weekend and it is flawless - I am absolutely thrilled with it.
Michael:Why this angry mob against b&o quality inspection?
What angry mob?? People have just said it is unacceptable - the customer should receive a blemish-free product. If it is marked then it should be returned. That's it!
Jkhamler's V1 was flawless, he's happy - everyone should be able to expect the same.
So just to stop the na sayers ... sorry I have actually other things to do
here a link to the document which we sent to B&O showing them the issue ... btw there is also a similar pic in the V1 thread .. showing the same type of damage..
https://dl.dropbox.com/u/5652169/PLyV1_20120521_001.pptx.pdf
When this was received by B&O they stated its not their issue... that it was the user that caused the issue .. and that B&O QA was perfect !...
Now as previously stead the Dealer is facing a 8 out of 8 damaged units on his hands ...
based on the last units in my case being unpacked in front of my eyes and each having the same issue (albeit in different locations) it can not be a USER issue..
Actually looking in detail at why the problem is its is easy to identify the exact root cause .. which is when you take it out of the box based on their instructions, the back and front pieces are made to come in contact (could also happen due to vibrations during shipping), thus damaging the paint finish..
that said ... this is targeted at the take away and install yourself ... hence play .... if it is so easy to damage even following the instructions ... that is in my eyes a lack of quality of experience ... and a lack of quality controls as this should have been picked up and address early in the testing and fixed by the inclusion of a 10cents piece of paper or cardboard which would stop both sides touching till after the stand or wall bracket has been interred (as this completely stops both surfaces touching as you would expect)
So great that all you what 2 subscribers here don't have problems, but at least 8 V1's from 5 different clients, all from different production weeks have the same thing here in Germany !...
If i am paying a premium price then I expect them to not destroy the experience out of the box, in the first few minutes (google on why out of the box experience [OBE] is the most important point of brand equity).. especially when it is so easy to fix ... or when a client takes so much effort to help them improve, only to turn around and blame the clients and state "We are B&O we are perfect, and our QA is perfect" [paraphrased as described to me by the dealer]] and its not their fault .. in such cases this can only mean that their quality is going down hill.. QED..
@mike enough proof now ... "Since the author of this thread has failed to show any pictures" ... or are attacks the correct thing here on this forum ?..
Nobackup: here a link to the document which we sent to B&O showing them the issue ... btw there is also a similar pic in the V1 thread .. showing the same type of damage.. https://dl.dropbox.com/u/5652169/PLyV1_20120521_001.pptx.pdf
Thank you for sharing the pictures - I think we would all agree that your examples are a poor result - most likely from transportation.
It is interesting, because on the Struer tour we were shown the devices they use for testing the shipping process of all their products -- so it is a little surprising that this package seems to be at fault. Clearly Struer needs to investigate why the shipment to this dealer was different ... we have seen two BeoWorlders receive a total of three BeoPlay V1s without the problems your dealer has experienced.
So I think the discussion should focus on why perhaps one batch from Struer was damaged in shipment to your dealer.
BeoNut since '75
jkhamler: Well said Michael. I just got mine on the weekend and it is flawless - I am absolutely thrilled with it.
Great news on your purchase. Which model did you buy in the end? Did you get yourself a contrast colour fret?