Are you still alive Sounds Heavenly?????

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Jonathan Posted: Wed, Aug 26 2015 7:07 AM

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I've been sending messages for days on their website, but no response to any of them :(

I hope you see this Steve, I need some cables fast!!!!!

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kuyttendaele replied on Wed, Aug 26 2015 8:34 AM

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Ordered a custom cable last week and was delivered 2days later... So I guess he's on holiday...

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Aussie Michael replied on Wed, Aug 26 2015 10:12 AM

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If he's on holidays he normally shows this on his website where the shop is closed.

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Steve at Sounds Heavenly replied on Wed, Aug 26 2015 2:14 PM

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Hi Jonathan,

I'm sorry that you haven't received my replies - I received 3 emails from you in the last week and I have replied to each one within a couple of hours of them coming in!  I noticed that your email is hosted by Hotmail - we do occasionally find that Microsoft will mark some of our emails as "Spam" without telling either us or the recipient.  We always try to reply to all emails within a few hours of them reaching us.

I've posted another reply to this thread (which is currently awaiting moderator approval as it contains website links) which should answer all of your questions.  If you can please email me your phone number in the meantime then I will be pleased to call you to discuss the cables you need.

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9 LEE replied on Wed, Aug 26 2015 2:34 PM

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Steve's reply, which I thought was a duplicate post and deleted...  *Slaps Forehead*

____________________________________

Hi Jonathan,

I'm sorry that you haven't received my replies - I received 3 emails from you in the last week and I have replied to each one within a couple of hours of them coming in!  I noticed that your email is hosted by Hotmail - we do occasionally find that Microsoft will mark some of our emails as "Spam" without telling either us or the recipient.  We always try to reply to all emails within a few hours of them reaching us.

Without disclosing any of your details to other readers on this forum, I have enclosed below a summary of your enquiry and the response that I had emailed back to you - if you need any further help please email me with your phone number and I will give you a call back to assist:-

Your email enquiry:

Hi Steve,

Quick question re connecting a Beosound 9000 to a Beovision 11. Is this all I need: '9 pin AV cable for BeoVision 11, 12 (New Generation), Avant, V1 and Beosystem 4 - Powerlink input'
Thanks in advance, 
Jonathan

My email reply:

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Jonathan replied on Thu, Aug 27 2015 1:40 AM

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Just ordered :)

Thanks Steve

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Steve at Sounds Heavenly replied on Thu, Aug 27 2015 7:48 AM

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Thanks Jonathan,

I've just emailed you to confirm that your cables are in the post to you today!

Kind regards, Steve.