Beolit 12 network problems with BT Homehub5

My Beolit 12 works well directly connected to my phone, but will not join my home network. My broadband is BT, and the router is a Homehub5. I have no problems with other devices, only the Beolit. It has occasionally worked in the past, but unreliably. It has been checked by B&O, and joins the retailer's network, but will not join mine. It tells me it has joined, but makes no sound.

That's why I got a refund on ours and bought a Beolit 15. I miss the quality of the leather strap and the perforations on the speaker grille and the IR communication with the Beo 4 . But at least Blue tooth works.

what's the status in the B&O set up app?

also have you tried a reset ?

If you experience problems with your Beolit 12, you must first try to make a hardware reset of Beolit 12 and then a reset of Beolit 12 to factory settings. This may solve the problem.

How to make a hardware reset:
Press the On/Off button  for 15 seconds. Beolit 12 is reset and will power off.

If the flashing red light is caused by overheating, you must allow some time for your Beolit 12 to cool down, before you press the On/Off button for 15 seconds.

How to reset to factory settings:
1. Connect Beolit 12 to the mains supply or make sure that it is charged.
2. Press the On/Off button  to switch on Beolit 12.
3. Press and hold simultaneously the buttons A, B and C.  When the On/Off button and the volume buttons begin to flash, let go of all 3 buttons. 
 

During reset, the On/Off and volume buttons flash. When completed, Beolit 12 switches to standby. Note that after a reset to factory settings, you must set up Beolit 12 again to connect it to a wireless network.

What is reset (factory reset) …

• All network profiles are deleted   
• The network name of your Beolit 12 is reset to 'Beolit12_XXXXXXX' ('XXXXXXX' corresponds to the serial number )
• The profile name is reset to ‘Profile 1’, ‘Profile 2’ and ‘Profile 3’
• A stored volume level is removed (set via S.STORE on Beo4).

You can also use the reset to factory settings if you want to remove all your personal setting

mines been rock solid since I discovered my drop-out issues were down to the positioning of my iPhone/iPad in relationship to a clearer site of the router.

 

I've just plugged in a tiny Bluetooth receiver by Taotronic via line in and housed it in the flap at the back. Voila, a Beolit 12 with full Bluetooth4.0. Works like a charm.

Dave

Dave Farr:

I've just plugged in a tiny Bluetooth receiver by Taotronic via line in and housed it in the flap at the back. Voila, a Beolit 12 with full Bluetooth4.0. Works like a charm.

 

 

Dave

wow !

also a common mistake that I do is I forget to turn the volume up on my mobile device

A week later and the B&O customer service people seem to have solved the problem.

The problem was one of Network name or SSID, neither of which I had heard of a week ago. Having tried several other things (including buying a second router, but declining to pay BT £30 to help), changing the network name from BTHub5-9KC6 to BTHub59KC6 (yes, really!) seems to have solved the problem.

This information needs distributing around B&O and BT. It has taken me 18 months to get this far!

well done you.... enjoy your BeoLit