ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
I spotted this eBay UK ad for a pair of wireless transmitter/receivers and would have been interested in bidding - except for what I think is a shockingly lazy attitude from the sellers. They are untested (too busy to test them!). Will not allow returns - so if they don't work it's tough luck. If you need any help before or after the auction end - see Beoworld.org or in other words, don't bother us, read up about it!
http://www.ebay.co.uk/itm/131607757112?_trksid=p2060353.m1438.l2649&ssPageName=STRK%3AMEBIDX%3AIT
It finishes today so I'll cut and paste the text as the listing finishes soon:
This product is being sold by Bang & Olufsen Lincoln. All the products that we sell on eBay have been part exchanged by customers, meaning that, because we don't know the history of the product, full functionality and reliability of the products can never be guaranteed. However, we will do our best to highlight any faults that we discover in the tests carried out before selling the product.
Product: Beolink Wireless 1
Condition: Used-both units have some marks and are untested.
Included: 2 x Power cables
For more details, including specifications and dimensions, please go to www.beoworld.org to find the relevant item.
Important notes BEFORE bidding.
Whilst we will do our best to provide the best help we can to insure a smooth auction, unfortunately, because eBay is only managed on a Saturday, it is not likely that we will be able to assist much whilst the auction is in progress. However if any help is needed before, or even after the transaction, then there are some truly helpful forums at www.beoworld.org.
Please accept our apologies for the non-committal nature in selling this item. We are amongst the busiest franchises of Bang & Olufsen in the UK and we cannot deal with the enquiries we get on these type of transactions. You can however be rest assured of a simple, friendly and straight forward transaction.
Sold as seen, no returns or refunds.
We request full payment via paypal, cash on collection, debit or credit card and collection within 7 days of the end listing. Failure to comply with this will result in the product being re-listed as we have been let down with non-collections and non-responders too many times to the disappointment of other keen bidders. Negative feedback will also be left to non-collectors.
I wouldn't bid with conditions like this on completely untested items. I can't believe how lazy and unprofessional this is.
Dave.
Not good!
I had thought that B&O dealers were at one time forbidden from selling on eBay, possibly because of this sort of approach tarnishing the brand.
In the past I have seen it only from dealers in the process of closing down, like Chester disposing of stock but after closure.
Graham
Some of their feedback in the neutral and negative sections aren't too good either! Not good for their reputation or the brand.
I've been put off bidding on a number of their items for the same reason. Pretty shocking practice for an authorised dealer - worse than most private sellers!
I've just sent them a message via eBay. Let's see if they respond - probably not until Saturday!
I just took a look at the item and feedback.
Some time ago I bought a TV from B&O Harrogate ( before it was taken over by the current management). I put my experience in one of the threads on this forum.
Looked a similar approach: use a nondescript eBay ID, then put a B&O shop heading in the ad. The guy at Harrogate was awful: couldn't be bothered to give me the PIN for the TV until I kicked up a fuss..... had already sold the Beo4 (without which the BV 6-22 couldn't even be switched on..... fortunately not a problem for me but could have been for other buyers). I am not suggesting that Lincoln are similar, but the selling of unguaranteed and untested trade-in items should not involve the use of a dealership name.
Is B&O Lincoln a franchise, or is it part of B&O UK?
I don't know if you can even NOT accept returns/refunds as a professional seller...
And using the word USED instead of DEFECT (to prevent discussions later on) is not ok, too.
Ralf
Living Room: Beosystem 4, Beolab 7-2 (Center), Beolab 9 (Fronts), Beolab 8000 (Rears), no Subwoofer. Screen: Sony KD-85XH9096Dining Room: Beosound Essence MK II with Beolab 4000 on stands, fed by Amazon Echo Show 8Home Cinema: Beosystem 4, Beolab 7-4 (Center), Beolab 1 (Fronts), Beolab 4000 (Rears). Projector: Sony VPL-HW55Home Office: Beosystem 3, Beolab 7-4, Beolab 5000, Screen: Sony KD-55XH9005 on Beovision 7-40 stand, ML to Beosound 9000 MK3 and Beosound 5/Beomaster 5 (1 TB SSD version)Bedroom: Sony KD-65XH9077, Beosound Essence MK II with Beolab 6002 and Beolab 11 (all white, wall-mounted)
In storage: Beolab 5000/Beomaster 5000 (1960s).
Is sykes114 = Bang & Olufsen Lincoln?
Or is he a seller with connections to the shop?
MM
There is a tv - and there is a BV
His terms are irrelevant. By selling on Ebay he will have to abide by their terms and this means the buyer only has to return the item using a loose reason and Ebay will force him to refund.
Being a seller on Ebay is very hard work, it's a buyers market.
Also, I'm sure business retailers selling online by whatever means, have to abide by UK distance seller regs
If you think nobody cares, try missing a couple of payments.
so basically he/they are selling goods unfit for purpose... why not then just give them away ?
we tend to forget there is more to design than designing.
Millemissen: Is sykes114 = Bang & Olufsen Lincoln? Or is he a seller with connections to the shop? MM
My understanding is that it is the shop. Their address is 114 High Street hence the 114Sykes user name I guess. I'm still waiting for a reply from them. If you Google 'Skes Lincoln' the results show the shop. They also in the eBay text say they are one of the busiest B&O franchises.
Apart from the fact that their practice might conflict with the practice of Ebay, I think it is ok.
They aren't hiding anything!
Noone has to buy/bit on the stuff.
In Denmark many B&O stores sell their second hand product online via 'Den Blå Avis' (which is similar to Ebay). However, being professional sellers, they have to provide a warranty (which a private seller does not have to).
P.S. Pointing at Beoworld for solving problem (imo) isn't ok! Even if it shows, that people know, that a lot of problems with the B&O-stuff can get solved here 😃
Although mostly B&O, there are other items like bikes in the feedback listings. (Strangely enough this was also the case with the old Harrogate store!) Long time eBay member but does not appear to be registered with eBay as a business.
Interesting to know where the PayPal payments go. In the case of Harrogate they went to another party altogether ( a software consultant doing occasional work for the store). When I queried who I was buying from they admitted it was B&O, but the payments were allegedly offsetting fees due to the consultant. Goodness knows how that was all accommodated in the accounts!
vikinger: Goodness knows how that was all accommodated in the accounts! Graham
Goodness knows how that was all accommodated in the accounts!
The ways of the Lord are past understanding - amen!
Dave Farr: Millemissen: Is sykes114 = Bang & Olufsen Lincoln? Or is he a seller with connections to the shop? MM My understanding is that it is the shop. Their address is 114 High Street hence the 114Sykes user name I guess. I'm still waiting for a reply from them. If you Google 'Skes Lincoln' the results show the shop. They also in the eBay text say they are one of the busiest B&O franchises. Dave. More likely: Gavin Sykes - Managing Director, STB Brackets 114 High Street Lincoln
More likely:
Gavin Sykes - Managing Director, STB Brackets
114 High Street
Lincoln
Oops.
Well spotted Bob!
I've done business with STB Brackets - hence knew the name Sykes.
Yes, all the same and Sykes run B&O dealerships in several UK towns.
Regards Graham
Okay.. I wouldn't want to step in and blindly defend Gavin, or B&O of Lincoln - and I can assure you he's never ask me to, or want me to. However, I'll "say it as I see it", so to speak - which is exactly what Gavin does when you speak to him in person...
I too looked at the 'T's & C's' of the eBay listing and thought "wow, that's a good way to stop people buying from you!" - which is what sparked this thread, clearly. Another post on this thread correctly highlighted that the customer is always right on eBay. There's nothing you can do as a seller apart from take the punches.
Recently we sent out a BV7 Floor Stand. The customer received the stand, messaged us to say he couldn't understand how to put it together - and wasn't interested in following the instructions, so had bought an assembled one locally and would like a refund.
"No problem" we said. "Just pack it up exactly as you got it and we'll have it collected, then we'' give you a full refund when it arrives back"
So, the stand arrives back and the base plate trim is absolutely trashed. Packed incorrectly, plus bent and scratched heavily where he's tried to put it together. We send him an eBay message highlighting this, and he admits to not packing it properly - plus he may have damaged it. We spent a LOT of time looking after this customer and making sure he was happy - and he got his money back with the minimum amount of hassle.
We then discuss refunding him a reduced amount so we can put this towards a new base plate trim, so he opens a case against us to say the stand 'arrived damaged' and he'd like to reject it in order to receive a full refund, plus a full refund of his shipping costs. That's the thanks we get for helping...
PayPal reviewed the case and ruled in favour of the buyer. That's eBay. That's PayPal. I hate them both.
So, in defence of Gavin, he very reluctantly realised that the best way to get rid of his old part exchange items is eBay. He's assigned the minimum of costs to the project (one part time guy) and has also made it abundantly clear he has neither the time nor the inclination to deal with idiots. That's Gavin - and that's how he deals with everyone. Short, to the point, and doesn't suffer fools.
So, whilst I think the T&C's look poor, I see where he's coming from. eBay is a tortuous place to do business.. You get used for your knowledge, you get lied to, you get cheated, you get asked quite frankly the most ridiculous questions, receive the most ridiculous offers, are expected to sell things at a loss whilst providing service in excess of their local dealer, get lambasted for charging the actual postage costs when in fact you should be making a loss, and sometime receive negative feedback which is a direct result of your 'customer's own ignorance. Then, if you get ripped off, you're absolutely expected to carry the can for all costs.
Lee
Interesting perspective Lee!
But it does lead to the question as to why you put so many items onto eBay and so relatively few on Lifestyle's own website where you presumably have more control of the transactions.
vikinger: Interesting perspective Lee! But it does lead to the question as to why you put so many items onto eBay and so relatively few on Lifestyle's own website where you presumably have more control of the transactions. Graham
Two main reasons Graham.
1) Stock sells faster on eBay. We work on lower margins but faster turnover on most of our products now. The marketplace has become crowded on the whole, and now people see AV as a commodity - not something to buy, cherish and enjoy for many years.
2) We try and keep the 'cream' on our website - and the rest away from our website to avoid 'clutter'. We usually have 400-500 items on eBay at any one time. Put those on our website and it'd look a real mess.
I never bought anything on Ebay.
I have no problems in general with buying an object 'sold as seen', as long as I am satisfied with the price - it is my own risk then.
When I buy 'second hand/life' B&O, I want to look the seller in the eye, when I hand over the money - rather oldschool!
I realize that it is easy for me to say so - because I live in a relatively small country with pretty much stuff to buy.
But I would rather not buy a B&O item, when I have to calculate more than an hour for driving to get it, than buying it 'online'.....unless - of course - I already know the dealer.
although I have never been stung I normally do not buy off e-bay.
Lee you are one of the exceptions as I trust your professionalism and not once have I read fully your T&C's.
you buy the salesman not the product ....
9 LEE: Okay.. I wouldn't want to step in and blindly defend Gavin, or B&O of Lincoln - and I can assure you he's never ask me to, or want me to. However, I'll "say it as I see it", so to speak - which is exactly what Gavin does when you speak to him in person... I too looked at the 'T's & C's' of the eBay listing and thought "wow, that's a good way to stop people buying from you!" - which is what sparked this thread, clearly. Another post on this thread correctly highlighted that the customer is always right on eBay. There's nothing you can do as a seller apart from take the punches. Recently we sent out a BV7 Floor Stand. The customer received the stand, messaged us to say he couldn't understand how to put it together - and wasn't interested in following the instructions, so had bought an assembled one locally and would like a refund. "No problem" we said. "Just pack it up exactly as you got it and we'll have it collected, then we'' give you a full refund when it arrives back" So, the stand arrives back and the base plate trim is absolutely trashed. Packed incorrectly, plus bent and scratched heavily where he's tried to put it together. We send him an eBay message highlighting this, and he admits to not packing it properly - plus he may have damaged it. We spent a LOT of time looking after this customer and making sure he was happy - and he got his money back with the minimum amount of hassle. We then discuss refunding him a reduced amount so we can put this towards a new base plate trim, so he opens a case against us to say the stand 'arrived damaged' and he'd like to reject it in order to receive a full refund, plus a full refund of his shipping costs. That's the thanks we get for helping... PayPal reviewed the case and ruled in favour of the buyer. That's eBay. That's PayPal. I hate them both. So, in defence of Gavin, he very reluctantly realised that the best way to get rid of his old part exchange items is eBay. He's assigned the minimum of costs to the project (one part time guy) and has also made it abundantly clear he has neither the time nor the inclination to deal with idiots. That's Gavin - and that's how he deals with everyone. Short, to the point, and doesn't suffer fools. So, whilst I think the T&C's look poor, I see where he's coming from. eBay is a tortuous place to do business.. You get used for your knowledge, you get lied to, you get cheated, you get asked quite frankly the most ridiculous questions, receive the most ridiculous offers, are expected to sell things at a loss whilst providing service in excess of their local dealer, get lambasted for charging the actual postage costs when in fact you should be making a loss, and sometime receive negative feedback which is a direct result of your 'customer's own ignorance. Then, if you get ripped off, you're absolutely expected to carry the can for all costs. Lee
Exactly!
He's limiting himself from many of the people who buy B&O on the cheap. They work around the dealer for price sake and then want exceptional service on top of it as well as put the burden of how to setup the product on the seller as well. They say and do anything to get it cheaper, but own no responsibility in the process. By saying your basically on your own you are limiting the hassle of dealing with that type of person. If you can't wrap your head around how to setup the product you should be going to a dealer. Period. If you want it on the cheap then you should know what you are dealing with in advance. I see no problem with how the listing is presented. I have purchased a ton of B&O on the cheap in such auctions, some of it has been absolutely perfect and some of it has had problems. I took the risk as I'm not afraid to repair most of it myself and can source such repairs usually at a fraction of the cost of buying it new. Unfortunately, most aren't in my position but still buy like they are, then transfer the burden back to the seller.
Ah, you know... A little B&O here, a little there
You can put whatever you want in the item description.All that, plus any and all disclaimers, terms and conditions is ruled out when Ebay/Paypal handles a dispute.It's the small checkmark in the Defective/For parts, that makes all the difference.With that set, the seller wins in case of "problems" like Lees.It rules out any warranty and guarantee given elsewhere.Most buyers don't notice the mark - they go directly to the photos and the item description. Keep thosetrue and honest and all is good.Should a potential buyer ask about the checkmark, tell them that it's necessary for sellers who cannot givewarranty on the item for sale (which is true).As a private seller you could then also choose to checkmark the "No returns" field. In case of a dispute where a return wouldsolve the problem, you can then be large and offer one. Ebay/Paypal will then see you as forthcoming and cooperative.Martin
Just as an update to those following this. I had a very courteous reply from the seller this week. They explained their reasoning for posting the conditions as they were and to be fair, I could see their point. As most of us have disciovered, eBay when used properly and honestly by buyers and sellers can work really well but when you have bad experiences and basically fraud committed by buyers, life can get awkward.
Some of what they sell could possibly end up just being discarded if it wasn't put on eBay. That would be a waste if the items are servicable. It has been suggested that possibly on a monthly basis, any items such as those could be put onto the Beoworld 'for sale' section first to give us 'first dibs'. They weren't aware of this on Beoworld until I mentioned it. Assuming that fulfills any Beoworld conditions and Lee has no problems with it?
That seems constructive and welcome so let's see what happens.
Thanks to the sender of the original response (unsigned) and Michael for a second response from Sykes114.
Dav.
Dave Farr: Assuming that fulfills any Beoworld conditions and Lee has no problems with it?
Assuming that fulfills any Beoworld conditions and Lee has no problems with it?
Well, seeing as Sykes have been supporting BeoWorld financially for many years via their STB Brackets site sponsorship, and they're giving things away for free which can be restored and appreciated by future generations, what's not to agree with?
Hi Dave and other BeoWorlders! Bang & Olufsen of Lincoln here....
Just wanted to follow up on this again. This was my response to Dave via Ebay to clarify our position on ebay listings -
-----STARTS------
Hi Dave,Thanks for your message, apologies for the delay in responding. I fully understand your point and to be honest, its fairly controversial to list things on ebay in this way. I don't particularly favour it but our experience over the years with ebay has proved a number of things. We can spend many hours in our workshop testing all these aged items. A lot of time is then taken to ensure products are well protected etc but they can be damaged, PCB's dislodged etc in transit - but worse is when a customer comes back and says 'it doesn't work!' (when we know it 100% works) - our response is 'it worked here, ok, send it back, we'll refund you'. We've all lost out and we have to organise collections, returns, repairs - then we get a case opened and what did the item sell for? £50! It just isn't worth it - but then again can you imagine how we feel - and you would feel - by just chucking it in the bin?! That's the reality.Our feeling is - lets be TRANSPARENT. We cant guarantee it does or doesn't work. Lets list it under these terms and let someone buy it, play with it, programme it, take it apart even and if they get it working - brilliant, its a bargain for them, if not, they really haven't lost out. I mean, we just sold a BV4 50 screen and floor stand for £69! Ebay is not profitable to us and you could argue it could be more profitable if we spend hours beautifully listing items of all their flaws, testing them to within an inch of their life, give a 7+ year old product a warranty, a guarantee etc. If you want that level of service and quality on older, discontinued items then go to Lifestyle AV. They are THE best used retailer on the market, but you will pay for that service. People, in my opinion, are on ebay looking for B&O because the used sites are still not cheap enough for them. Only discontinued items are listed. If they don't sell, they actually go in the bin. I could send BeoWorld a list weekly pre-ebay list if you think that's better?
----ENDS----
I have some things that are about to go on ebay today but as discussed with Dave Farr, Ive delayed the start of the listings until Monday evening at 6pm to begin. I can post the list on the for sale section and listen to offers until Monday evening before they go live. However we are not giving them away as per Lee's suggestion, this is to prevent having to list them on ebay. These are things Lee would never be interested in purchasing so I see no harm there but this is his site so its up to you Lee? Let me know and we'll post the list. Thanks, Michael
Gavin, that is why I tend to purchase from dealers like STB Brackets and Quality Dream Audio. You can make direct contact and if you have issues (thankfully with yourselves and QDA I have never had a problem) can be immediately resolved with a quick telephone call. I too over the years when contacting some B & O dealers found them very 'aloof' and most unhelpful. In fact, my local area B & O registered dealer are less than helpful and unless you are purchasing bang up to date equipment they just don't want to know. B & O should be informed of this as it does not do their name a terrible lot of good in the general marketplace.
Prof D
Professor David A Flynn JP LM
Dave I agree with you totally on this. I do not like buying from EBay especially from a supplier that I do not know. I must say that in all the years I have been dealing with Quality Dream Audio (in purchasing and using QDA for repairs and servicing) I never had a problem. QDA reply immediately to your emails and indeed they are easily accessible by telephone. Strangely enough, I first found this company looking through EBay and then contacted them direct, since that time I have had no problems. If I have been looking for something specific QDA have always been on hand to assist me in finding it.
Stick with companies you know and I have found that companies, such as, Quality Dream Audio know far more than our recommended B & O Retailers on the High Street. My local B & O are pretty useless unless you are purchasing bang up to date equipment, they don't want to know about earlier, or indeed don't know about B & O equipment. Surely, a B & O recommended retailer should have enough interest in the goods and the company that they are selling for to be able to assist those people who want or own 'vintage' equipment.
It is a terrible indictment (personally speaking) for B & O High Street Retailers who are totally disinterested in older versions or just don't want to be bothered to assist the B & O enthusiast, thankfully we have companies like Quality Dream Audio who are more than willing to assist.
Professor David A Flynn JP:It is a terrible indictment (personally speaking) for B & O High Street Retailers who are totally disinterested in older versions or just don't want to be bothered to assist the B & O enthusiast, thankfully we have companies like Quality Dream Audio who are more than willing to assist.
Hi David,
it's an interesting and complex one in many ways. It sometimes disappoints me that we get stories of a B&O repair shop who just say 'it can't be fixed' etc when we know it can. However, the B&O repair shop is set-up to service modern day units which have module based service parts. Some of them though highly skilled and trained, do not work at component level and possibly haven't even handled a soldering iron in a while. It is also unrealistic to expect a repair shop to service all past models. We actually have specialists to do that, much as we do for Classic cars for example. If a B&O repair shop worked on a component based system can you imagine what the cost would be as I expect their hourly rate is horrendous. Could they even diagnose the problem if it isn't module based?
We don't expect a high street car dealer/repair shop to be able to do repair and service work on a 60 year old car - I wouldn't trust them to anyway. It's the same with Hi-fi and B&O units. I'd trust experts here on Beoworld to do the work but not a B&O repair shop. The issue comes when they say they can't service items that are within the 10 year servicibility period B&O say they have but don't operate.
The high street B&O stores are there to sell todays items and stock and to give help and advice on new equipment. Some stores are lucky enough to have staff who are interested in the brand enough to know or appreciate the more vintage stuff but they are few and far between.
If we can now have access to more equipment that may be of benefit to us from Sykes114 via Beoworld, I'm all for it. I hope it works out OK.
Hello Dave - yes I do accept your answers to my post, but it is rather a pity that new staff are not given a thorough induction into B & O now.
I remember when purchasing my first system from the Old Gramophone Shop in Belfast - Harold, the salesman, could have given you a full oversight on all the systems he sold, including what previous systems did and how B & O developed the newer systems.
You would think that with the resurgence in vintage systems now and especially with the uptake on the production of vinyls that more B & O suppliers would be only too ready to embrace 'the old'. One, nowadays, does not expect the 'young generation' of salespeople to take much interest in the repair and servicing, but it would be beneficial to B & O suppliers if they researched enough information to give the necessary assistance when required.
After all, if you receive good service and assistance from suppliers; you will return, and may purchase spares and equipment from that retailer: rather than be given the 'brush off', with quips like "Equipment manufactured before 2013 we don't deal with"!
I understand now where B&O Lincoln are coming from and having tried to sell some of my old stuff to make way for new am sympathetic as eBay are always in favour of the buyer - I sold some Beovox Pentas that were mint and the buyer launched a complaint against me as a) he didn't realise how old they were and b) he said they were damaged and dented - we played back the CCTV from when he collected them (as I was out) and you could plainly see them being thrown into the back of builders van! so I got a black mark against me and had to pay him compensation. On another occasion I listed a Beolab 2000 and withdrew it early, unfortunately I ended it in some way that the highest bidder got it for £9.99 - clearly it was a mistake but the guy kept hassling and emailing me, almost bullying by threatening to reduce my 100% status - he did and eBay came out in favour of him but i kept the beolab!. Buyers seem to be quite nasty these days and it has made sellers construct their adverts to make it very clear what their terms are and what does and doesn't work - if they didn't then they end up with negative feedback which then just puts people off buying from them.
I feel sorry for the good guys out there (lifestyle, stenna AV and QDA etc) as there are now so many people just getting stuff cheaply and then saying they are the leading experts etc or trained engineers or something or other. At the end of the day just buy from who you feel comfortable buying from. I now just give stuff to the local charity shop rather than ebay it as I cant be bothered with the hassle from purchasers and as a private seller I get so little as people wait till the final few seconds but there are hundreds of watchers.
Like MM I would rather go and see something and who I am buying it from (unless it's a known supplier) - even if it does cost more and is more hassle. eBay I've noticed is spoilt now with too many chancers or peopler trying to make a quick buck jumping on the B&O used bandwagon and too many nasty buyers. It's a shame as it used to be fun.
Professor David A Flynn JP:but it is rather a pity that new staff are not given a thorough induction into B & O now.
Now that, I agree with. They just don't seem to appreciate the history of the company, nor the development and innovation that B&O have helped introduce.
Yes, there is a resurgence in vinyl purchasing but as B&O no longer make TT's, it's hardly surprising that a salesperson wouldn't show any interest. It's a shame as I always enjoyed chatting to my old dealers (Wilmslow, Horsham, Mulhouse) about the older systems and equipment. That then in turn lead me to other purchases of newer equipment which was beneficial to the dealers.
It's all about sales and profit margins rather than customer service. Unfortunately, knowledgable staff such as in the recently closed shop in Liverpool found that being helpful and knowledgable to customers wasn't enough to keep the store open.
It's funny how much praise QDA gets here. I bought once on ebay from them, never again.
The item did not work (I paid a lot for it, so it should have worked), and they ignored my emails until the period I could leave feedback lapsed. They then basically responded with 'bad luck' and offered nothing in compensation.
I guess we all have differing experiences, but i wouldn't recommend them to my worst enemy
x:________________________
well i must say i am not surprised , if your buying second hand , buy private and test before you buy. i digress a little , i have a showbike , it appears at the nec. all the work was done in usa canada the far east and germany. notice no uk mentioned? in uk they want your money , but dont want the work or commitment.
Jonathan - thanks for your post regarding my experiences with Quality Dream Audio, I can only state as I find. In dealing with this company over a number of years now I have nothing but praise for them. I always go to their on-line website to view and purchase, and indeed, have emailed and telephoned the company looking for equipment and advice. All I can say is that QDA have always been most helpful and in many cases have gone out of their way to assist me.
I have purchased equipment from this company that arrived with me damaged by the Courier not QDA and after one telephone call my issue was resolved most satisfactorily. In all my dealings with QDA whether in purchasing or having them repair and service B & O equipment, I have found the company most professional. Hence my praise for QDA in print.