webmedia help

has anyone had this problem

my webmedia on my avant 55 has stopped working 

none of the icons such as internet you tube are working

get message on top of black screen saying to complete Smart tv sign in please switch your tv set off and on again

done that but no change

 

any suggestions ?

I've experienced this before. You will need to factory reset the Webmedia Settings.

Turn TV on to TV. Press Menu, go into setup, press Red then Select for customer service menu. Scroll down to Settings, press select. Scroll down to Reset to default and select Webmedia settings only. Turn TV to standby then power cycle for a few minutes. Turn it back on again and accept T&C's and re-enter any login credentials for each app. Hope this helps

Thanks problem sorted