Beocom 6000 MkII with PSTN Base

We have recently changed telephone company and when we have switched over our phones will not work.

I have unregistered and reregistered the 2 handsets. I then reset the base and again re-registered the handsets. We can get incoming calls but when we ring any number at all it always calls our telephone suppliers help line?? 

I have tried a single plug in phone to the line and it works fine but when I plug our 6000 back in it says number not recognised or it calls our supplier?? Can anyone advise me what is happening please. Any help would be appreciated

 

Thank you

I would try to change the flash time.

Hi, I am not sure what that is ? Can you just explain what I have to do and then I can give it a go?

Thanks

David

Hi David,

please look at page 42 of the userguide (in german: 'Flashzeit ... Wählen Sie Lang, Kurz oder Individuell. Die richtige Flashzeit hängt davon ab, wie Sie Ihr Telefon angeschlossen haben.').

Hope this helps.

Räuber

Hi,

thank you. I have changed the flash time from short to long and no change. I have changed it back to short and still the same results. It just calls my phone providers help line.

Do you have any other ideas?

Kind regards

No, sorry, I have no other idea to solve your problem. Very strange!

At least it calls the help line of the provider - what did they say to your problem?

MM

Hi, they said they will send out a BT engineer. The problem is that a normal plug in phone is working so they will then want to charge me as the fault is not on the line. They will be charging for something I already know?? Really strange.

I read that when you do a reset on the base it wipes all of your contacts etc but it did not do that when I did it. It just disconnected the base and I had to reconnect my handsets but they kept all of their information? Do you think maybe I have not done something correct here?