ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi,
When I go to
TOP TRACK
TOP ALBUM
there is a massage no data ?!
Do you get the same ...?
Cheers
Same here :-(
Same here😡.
We should complain to B&O about this!!!!!!
We need a software upgrade maybe!
NEW! Beovision Eclipse 65 2nd generation (G1) with floorstand (from STB Brackets), Beolab 50 front, Beolab 3 rear, 2 x Beoplay A6 linkrooms, 2xBeoremote one BT, Beosound 9000 Mark III (sw 3.4), Beosound 5 (for DLNA only), Philips Hue (all lights in the home), Oppo UDP-203, Apple TV 4K (2021 model). Beoremote HALO, 3xBeoplay Charging pad, Beoplay M5
Hello
Same here also. Ive emailed BeoCare and advised. When I receive an answer I'll let everyone know.
Regards
David
Beovision 8-40, Beocentre 6-26, Beocentre 2, Beolab 9's, Beogram 7000, Beogram 9500, Beo 5, Beolit 1000, 800, 700, 600, 400, Beocom 6's, Beotalk 1200
Since this morning I am also not able to search spotify (takes long time to search and eventually 'not found shows') and the 'new releases' do not show anymore while that still worken the last days. Tried resets, account deletion kn the bs5 and adding it again with no help.
I also put in a ticket with this info to beocare. If I get an anwser I will let you guys knownas well.
Justin
Same issues. Top albums data hadn't changed for ages prior to disappearing. This product has only recently been discontinued and it really does need support for a few years yet.
Two years ago the Spotify source seemed to be a unique selling point for the BeoVision TV's. At least it was for me. Currently I am facing the same issues with Spotify. The App is very much outdated and is only functioning partly. I have now cancelled my Spotify subscription and moved over to Apple Music completely. With the built-in Apple TV 4 I have now access to all my own music (via iCloud Music synced to the cloud) and the music available on Apple Music, via one integrated interface. A much better alternative in my opinion. Also solves the issue the HomeMedia player cannot decode Apple Lossless. It is a pity the whole BS4 SmartTV platform seems abandoned by B&O in such a relatively short time frame.
BeoVision 11-55, BeoLab 8000, BeoRemote One BT, AppleTV 4, 2x BeoPlay A2, BeoPlay A1
By the way, tried a recovery due to some other issues but that dod not solve the spotify issue
Hi All
I have this evening heard from BeoCare in Denmark, the response was:
I would suggest more people write and flag this issue as I'm not very hopeful on my own they will actively resolve?
This is my answer from Beocare that I got today:
I will go further with B&O IF they dont fix this issue. I think it is very bad for B&O if they dont solve this problem. It is just 7-8 month ago since the Beosound 5 was discontinued.
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Hi Martin,
Thank you for contacting us again. I am sorry for the late reply.
The technical team is currently looking into this issue, and as soon as I have more information, I will make sure to let you know.
Please allow me to apologise for any inconvenience this may cause.
Kind regards,Ina Bang Andersen (Ms) | Customer Service
I received the exact same reply just now. :-(
Quality answer
I think I have bought ALBA at Argos not B&O product
Really poor customer service ...
So they pushing us too buy Moment ...
you might want to have a look at this thread: http://archivedforum2.beoworld.org/forums/p/12572/109858.aspx#109858It's not an official solution but much better than the build-in spotify function...
BR,BeoMotion.
I have asked Beocare but they simply don't care :)
Hi
My experience with 'beocare' is that intact they are usually prompt and helpful. A recent example is updating deadlines for internet radio on the beosound 5. I've dealt with Ina Bang Andersen on a number of occasions and found her to be very helpful.
The latest issue with Spotify I agree is frustrating. It is more frustrating when actually this was a known problem ( I believe) going back several months. Spotify flagged last year they would no longer be supporting Windows XP and a solution should have commenced then.
My local show room suggested I consider a 'moment'- they did so politely. They also offered to follow up with Denmark to check on what was being done to resolve the Spotify issue. Unless the moment has lossless via Deezer/ Spotify I'm not sure why I'd bother! I think the Beosound 5 (when working properly) is a nicer and better looking product.
I shall check in with Ina again in the coming week to see where things are up to. I'll let people know.
I dont believe after just a few months of the product no longer being sold they wouldn't have a solution in mind??
If anyone has any information, please share.
Spotify is working again !!!
Thank you B&O
Top track and top album still not working but don't matter ..
Ok. The search function is working again thank goodness. Also new releases.
😃
Spotify is now working 100%.
Thanks B&O👍😀
Best Regards
Martin
Sweden
Martin: Hi, Spotify is now working 100%. Thanks B&O👍😀 Best Regards Martin Sweden
Yes it is! Top albums and tracks are back. 😃😃😃
Good news! Haven't had the opportunity to check but I assume mine wil be fine again as well.
all good :)