BV 10/32 no picture

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5:8:13 Posted: Wed, May 18 2016 1:28 PM

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Help please

I was using my BV10 earlier watching Iplayer via Apple TV and it was fine.

I have just switched it on again and there is no picture.

There is sound from the internal tuner and external sources.

I can see the screen lighting from the back.

Have I inadvertently turned of the screen or is this more serious?

Thanks

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vikinger replied on Wed, May 18 2016 2:21 PM

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Check all connections. Select Menu to reveal what the TV is trying to tune in to.

Check that you are on a TV source rather than radio.

If your Beo4 has a P.Mute option under 'List' check that you have not selected it.

Sometimes the internal tuners do strange things (same as external Freeview box) so powering off and a brief disonnection from the mains may resolve things. 

Graham

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5:8:13 replied on Wed, May 18 2016 7:51 PM

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Thank you. I had wondered if I had accidentally triggered p-mute, but I don't think it is on my remote.

I disconnected the TV for over an hour. The screen is completely black and BANG & OLUFSEN did not appear on switch on.

I spoke to my SA he is arranging an engineer; he thinks the screen has failed.

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5:8:13 replied on Wed, May 18 2016 9:18 PM

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thank you; that is encouraging

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5:8:13 replied on Mon, May 23 2016 6:22 PM

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Thank you; I believe that is what the engineers are anticipating