Can anyone help pleeeease. Beo4 remote not working with Beocentre 9300 grrrrrrrrrr

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gordonlyons1 Posted: Fri, Jan 27 2017 9:30 PM

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Hi

I need to know how to get my beo4 remote to work with my beocentre 9300, I have had 1 reply so far on a different thread but it didn't work, need more help please.

Thank you very much

Gordon

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Bjørn S. Andersen replied on Fri, Jan 27 2017 10:20 PM

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Hi try setting the BC 9300 to Option 1


Make sure that the BC 9300 is in standby befor you begin.

Press and hold LIST & STANDBY till you see ADD? flasing in the display, then tap list till you see Option then press GO now tap LIST till you see A. OPT. then point the remote to the BC 9300 and press Number "1" key the BC 9300 will blink one the from the sandby led if done right.

If it blinks from the led it should turn on when you press RADIO if not try the option setup again

/ Bjørn Andersen 

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graemeben replied on Fri, Jan 27 2017 10:39 PM

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Hi. Sorry to read you are having remote control problems. I'm guessing the first suggestion from anyone would be to make sure the 9300 is set for audio signals, ie, audio option1. I'm sure you have already tried this but may be worth trying again anyway. 

Are you sure the Beo4 is ok? Have you changed the batteries? Sorry to state the obvious but it's worth asking. Do you have any opportunity to try another Beo4, or try yours on another system? Is the 9300 working ok on the touch panels? 

I have my 9300 set to a.opt 1 so it only responds to audio signals, I feel this is the underlying problem here but can't quite pinpoint how to get round it yet. I'll have a look back through this forum to see if anyone has had a similar issue. (I'm sure you have already).

Graeme.

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gordonlyons1 replied on Fri, Jan 27 2017 10:39 PM

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Hi Bjorn thank you for your reply.

I have tried this from a member in a previous thread but it does not work. When I press `List and Standby` on my Beo4 the first thing I see is `Config`? and not `Add` also it does not flash. To get option for A. Opt  I need to press `List` until `Option` appears then press `Go` then `List` until I get `A. Opt`, then I press 1, but nothing happens. I know the remote works because it worked fine with my Ouverture, I`m stuck and unsure what next. Can you help further???

Many thanks

Gordon

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gordonlyons1 replied on Fri, Jan 27 2017 10:42 PM

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Hi Graeme

Remote works fine as I was using it with my Ouverture just a few days ago, only just got my 9300. Panels work fine on the 9300, can you helppppp???

Gordon

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Peter replied on Fri, Jan 27 2017 10:43 PM

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Where do you live? I can probably lend you a Beolink 1000 so you can get the 9300 working.

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gordonlyons1 replied on Fri, Jan 27 2017 10:45 PM

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Brixham South Devon Peter

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Guy replied on Fri, Jan 27 2017 11:02 PM

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Are you totally sure that the BC9300 was at standby (i.e switched off) before starting the procedure?   

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graemeben replied on Fri, Jan 27 2017 11:51 PM

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I live just outside Plymouth. I also have a spare BL1000 also you can borrow. Did you press 'go' after getting a-opt in the Beo4 list before pressing1? 

PM me if you are interested in the Beolink 1000 but if your  Beo4 was ok previously it should work fine with the 9300. I have 3 Beo4 and the BL 1000, they all work with the 9300.

As I said PM me if interested but obviously I won't give my email out here as I will be hit with spammers for sure!

G.

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Bjørn S. Andersen replied on Sat, Jan 28 2017 12:02 AM

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gordonlyons1:

Hi Bjorn thank you for your reply.

I have tried this from a member in a previous thread but it does not work. When I press `List and Standby` on my Beo4 the first thing I see is `Config`? and not `Add` also it does not flash. To get option for A. Opt  I need to press `List` until `Option` appears then press `Go` then `List` until I get `A. Opt`, then I press 1, but nothing happens. I know the remote works because it worked fine with my Ouverture, I`m stuck and unsure what next. Can you help further???

Many thanks

Gordon

The remote you have can it controlle other devises than the Overture? like a TV?

also if you tapping the list do you see a "LINK" while tapping the list? if so try LINK -> GO -> RADIO and see if its turns on   

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gordonlyons1 replied on Sat, Jan 28 2017 12:43 PM

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Hi Graeme

Yes I pressed `go` after getting `A - Opt` then 1 but as I said nothing happens. Sorry I don`t know how to send a PM on this site having only used it a few times, any further help will be greatly appreciated.

Gordon

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Opman replied on Sat, Jan 28 2017 2:03 PM

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Hi Gordon

Just to be clear and avoid any ambiguity, when you have "A.OPT" flashing you must press 1 not go.

When the remote is displaying A.OPT and you press 1 at that point the red stand-by LED on the BeoCentre 9300 should blink once to acknowledge that it has accepted that command.

One other thought, is the BeoCentre 9300 free standing on a shelf or table? Is is possible that the ir sensor is hidden and it is that straightforward that it it simply can't see the ir signals at all.

Regards

Opman

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gordonlyons1 replied on Sat, Jan 28 2017 2:12 PM

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Hi Opman tnx for the message.

First of all the `A - OPT` does not flash, it is solid, secondly the 9300 is sat on a cabinet and the IR is clearly visible, and out of interest I am assuming the LED you are referring to is the one in the clock / cd track display window, it is the only one visible when the unit is in standby.

Many thanks

Gordon

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graemeben replied on Sat, Jan 28 2017 2:36 PM

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Gordon,

I have sent you an email. It would be very difficult, though not impossible, to 'hide' the sensor on the 9300, the Beo4 has a very strong signal which in my house at least I can use from just about anywhere in the room pointing in the wrong direction and it will still detect.

G.

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gordonlyons1 replied on Sat, Jan 28 2017 2:51 PM

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Oh ok Graeme I will check. I can clearly see the sensor on the front lower panel and yes like my beo4 I can point it anywhere in any part of the room and it will still operate my ouverture, will get back to you when I have read your mail

regards

Gordon

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gordonlyons1 replied on Sat, Jan 28 2017 2:59 PM

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Hi Graeme

I may be thick but where did you send the email too?

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Carolpa replied on Sat, Jan 28 2017 3:14 PM

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Hi

maybe your Beo4 is giving all commands to a "Link" source.

You can switch this function on and off.

If you see "CONFIG" in the screen of the Beo4 press 2 0 0 2.

When this function was on, you did reset it to normal use and the BC9300 should react.

If you just did put the continuous "LINK" on, you can reset it with the same instruction.  

If "CONFIG" in the screen of the Beo4 press 2 0 0 2.

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graemeben replied on Sat, Jan 28 2017 7:54 PM

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Hi Gordon,

I sent it to the email address that's on your profile. It says email contact  so I just clicked on that. Is the email on your profile not correct? 

G. 

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gordonlyons1 replied on Sat, Jan 28 2017 8:11 PM

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Hi Graeme

Yes the email address should be correct as I get notifications from Beoworld but I did not receive anything from you. My email is ?, if I get spammed its my fault lol.

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Peter replied on Sat, Jan 28 2017 8:31 PM

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If not working, email me at ? with your address and I'll send you a Beolink 1000 to try. Sounds a bit like the 9300 sensor is faulty though.

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gordonlyons1 replied on Sat, Jan 28 2017 8:47 PM

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Hi Peter, that is exactly what I`m starting to think. I just tested my beo4 again with my Ouverture and its working just fine.

Thank you very much for the kind offer, I do have the phone number of a B&O engineer for my area that comes to your home and does repairs / servicing, I am tempted to call him but I know it`s going to cost and arm and a leg! Next thing I need to think about is if the company I bought the 9300 from knew this problem existed even though I asked if there was any faults to which they said none.

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riverstyx replied on Sat, Jan 28 2017 10:16 PM

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gordonlyons1:

First of all the `A - OPT` does not flash, it is solid, secondly the 9300 is sat on a cabinet and the IR is clearly visible, and out of interest I am assuming the LED you are referring to is the one in the clock / cd track display window, it is the only one visible when the unit is in standby.

I think whether "A.OPT" flashes on the beo4 screen on not depends on the version of beo4 so don't worry too much about this.

As opman said though, it's important not to press GO at this point, simply press '1', and yes it is the standby light on the BC9300 that should flash at this point (go out very briefly, then come back on).

If this does not happen, but the BeoCenter works fine otherwise, I too would suspect a faulty sensor / receiver board.

Martin.

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gordonlyons1 replied on Sat, Jan 28 2017 10:42 PM

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I believe you are correct Martin, I also now suspect a faulty IR sensor as I have tried every other possible  recommendation by members, problem now is, where can I get a sensor? I have already the net to no avail :(

Gordon

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riverstyx replied on Sat, Jan 28 2017 11:53 PM

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gordonlyons1:

I believe you are correct Martin, I also now suspect a faulty IR sensor as I have tried every other possible  recommendation by members, problem now is, where can I get a sensor? I have already the net to no avail :(

Gordon

I've had a look at the service manual and the IR receiver PCB feeds pretty much directly into the microcontroller (via a single resistor), so unless there is a broken track on the main board, I'm definitely inclined to suspect the receiver PCB, or the cable connecting it to the main board.

I've just checked, and the receiver module is (as I suspected) no longer available from B&O as a spare part. It is however pretty simple so ought to be fairly straightforward to repair at a component level if a replacement cannot be obtained elsewhere.

How comfortable are you with opening up the BeoCenter? From memory, the IR receiver PCB is pretty easy to access, but I would upgrade your beoworld membership to at least silver membership and download the service manual if you intend to go down this route.

I'm happy to take a look at it for you given you're quite near to me, but I've very busy over the next 4-6 weeks so it would need to wait a while.

Martin.

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gordonlyons1 replied on Sun, Jan 29 2017 9:12 AM

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Hi Martin

Thank you for the message. As far as opening up the 9300 myself I don`t think that`s a road I would be very comfortable taking.

The unit itself cosmetically  is in what I would describe as mint condition with not a mark or scratch, the doors function perfectly and all leds work as should, I would not want to risk ruining that.

Your kind offer of having a look at it for me is something I am certainly willing to consider as you live quite close to me, and with the unit being in such good condition overall I think it would be worth the effort.

kind regards

Gordon

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riverstyx replied on Sun, Jan 29 2017 3:39 PM

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Hi Gordon,

I've sent you an email.

I would recommend editing your post above and removing your email address as it is likely to get picked up by web bots and you'll end up with masses of spam

Kind regards,

Martin.

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Peter replied on Sun, Jan 29 2017 4:39 PM

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I'll remove the emails!