ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi,
I hope someone can help me with one rather annoying issue…
I just bought the fantastic BeoSound 2 – and totally in love with it, I couldn’t resist to buy the little sister BeoPlay M5. Both are amazing products and play superior as stand-alone units!
But I would like to play the same source (for example Spotify) on both products at the same time (Multiroom). This should be possible via the BeoMusic App and the plus-symbol (+) where you can move the experience from one product to the other, and vice versa. The volume should then be possible to adjust individual or simultaneous.
However, it causes heavily sound drops out from one of the product. The “master-product” plays fine but the “slave” only hacks, completely impossible to listen to.
I have spent tons of time to sort this out, but without success so far:
Factory reset of both products, firmware upgrades, reinstallation of all apps (even Spotify), quality check of my network and tested both with iOS and Android.
Do you have any tips?
Best Regards from Sweden
How are the two products connected to your network - wired or by WiFi?
Does this happen for all sources, or just for Spotify?
Are you using Spotify connect, or are you streaming Spotify to one of the products via Bluetooth?
Using the beosetup app, for both products, go to settings->beolink->sound synchronisation and let me know what values are shown.
Martin.
Hi Martin,
Thanks for your interest!
riverstyx:How are the two products connected to your network - wired or by WiFi?
Both by WiFi.
riverstyx:Does this happen for all sources, or just for Spotify?
All sources.
riverstyx:Are you using Spotify connect, or are you streaming Spotify to one of the products via Bluetooth?
Spotify Connect and and/or Google Cast (never Bluetooth).
riverstyx:Using the beosetup app, for both products, go to settings->beolink->sound synchronisation and let me know what values are shown.
Cable 50
Wi-Fi 1000
(default values on both products)
----
Best Regards,
Joey
maybe you'll find the issue in the service report, created by the BeoTool app.
Wohnzimmer: BeoVision Avant 55", BeoLab 11, 12-2 und 12-3 für 5.1-Sound + appleTV 4K und Philips BluRay-Player; BeoSound 2, BeoSound 3000 (fast nur noch Deko)////Schlafzimmer: BeoEssence MkII, BeoLab 4000 + Samsung 46"-TV////Büro: BLC NL/ML, BeoSound 35, Thorens TD320MkII, Samsung 32"-TV, WesternDigital 4TB-Server////Bad: BeoLab 2000; alles CAT7 verkabelt////Küche: M5 (drahtlos) plus diverse apple-Geräte (imac, macbook, ipads, iphones, timecapsule, watch)
Hi Egges,
Thanks for the tips regarding BeoTool App!
egges:maybe you'll find the issue in the service report,
Status green for everything except Services (yellow).
But under the title RELATIONS:
Integration role: Not integrated
Connected to: Both connected to each other
Not integrated, can this be the cause?
Please, help me out.
Best Regards
BeoNut since '75
Is your Spotify account activated on both devices - same goes for Google Cast?
MM
There is a tv - and there is a BV
my services are always yellow. the reason that shows up is the missing Deezer account. i don't know whether Spotify would shown up if i had Deezer connected. but that shouldn't cause interruptions.
"not integrated" shouldn't bother you, as far as i know it's a thing when two devices like an TV and an Audio source have to be linked together.
DHCP should be enabled, the IP-adresses fixed, sometimes it's in the router settings that the router renew something
Hi MM,
Millemissen:Is your Spotify account activated on both devices - same goes for Google Cast?
Yes. But still not working...
egges:DHCP should be enabled,
DHCP is enabled on both units. Still not working...
JoeyFerry: Hi MM, Millemissen:Is your Spotify account activated on both devices - same goes for Google Cast? Yes. But still not working... Best Regards Joey
It seems like Google Cast sometimes fall out from the units. I´m directed to the BeoSetup App to confirm the terms of condition but there is no button to accept. Other times they are all fine in the menus.
But I think there must be a more technical issue causing the bad sound experience.
All help is very much appreciated!!
Hi Joey,
Some more questions & suggestions:
Are both devices connected to the same WiFi access point or do you have more than one in the house?
Are you using any WiFi repeaters / 'signal boosters'?
If your WiFi is dual band (ie supports both 2.4GHz and 5GHz) are both devices connected on the same band?
You could try changing the "Network delay, Wifi (msec)" value from 1000 to 2000 - this really shouldn't be necessary but if it does improve things it probably points further towards the issue being with your WiFi.
What router / WiFi access point are you using?
Ah, you know... A little B&O here, a little there
Thanks for all your help!!
riverstyx:Are both devices connected to the same WiFi access point
Yes
riverstyx:do you have more than one in the house?
No
riverstyx:Are you using any WiFi repeaters / 'signal boosters'?
riverstyx:If your WiFi is dual band (ie supports both 2.4GHz and 5GHz) are both devices connected on the same band?
I don´t know... How can I found out? ;-)
riverstyx:You could try changing the "Network delay, Wifi (msec)" value from 1000 to 2000 - this really shouldn't be necessary but if it does improve things it probably points further towards the issue being with your WiFi.
I have tried that now. No difference. Still the same problem
riverstyx:What router / WiFi access point are you using?
A brand new one (Fiber into the house, everything else in the house works perfect, like Netflix, online gaming etc).
I will call my service provider to hear what they have to say (my IT knowledge is not the best...)
Hello BeoMegaMan (cool name!),
BeoMegaMan:I would try to upgrade or reconfigure your router. 95% of dropouts are on the router side of things
I will call my service provide and ask them to assist me. Thanks for the tips!
BeoMegaMan:As for your Spotify problem - you won't be able to join Spotify via the plus button in the BeoMusic app as Spotify isn't a inherited distributable source via Network due to Spotify limitations of single account distribution. The proper way to trick the system or use it in a multi-room-multi-play setup is using the Spotify connect feature in the Spotify app itself. All other sources in the BeoMusic app can be distributed except Airplay and Spotify. AirPlay is being worked on .
But in the store they demonstrated this function and it worked very well. And that was the reason why a bought an extra speaker...
If I use the Spotify App to start up the music and then transfer it to one of my speakers via the Spotify App everything plays perfect (one speaker). If I then open the BeoMusic App and press the + symbol the other speaker starts up but with extremely dropouts. Going back to the Spotify App and viewing status for sound distribution it says "LivingRoom + Kitchen". Do you mean it should be possible to choose both speakers direct via the Spotify App? I have not figured out how because there is only possible to choose one at the time (that is why I must use the BeoMusic App).
JoeyFerry: riverstyx:If your WiFi is dual band (ie supports both 2.4GHz and 5GHz) are both devices connected on the same band? I don´t know... How can I found out? ;-)
it's shown in the BeoTool app here: Network>Wireless
Hi again Egges,
I talked to my service provider. The router is not dual, it´s 2.4GHz. They have made a new configuration of the router and locked both speakers to the same frequency (20MHz) just to be sure that they won´t grab difference distribution channels.
They where very helpful (as everyone here at the forum) - but it did´t solved the problem...
Hi Steve,
Stevegee:mine seems to fix now (if I need to) by turning all off at mains, and turning back on, router first then essence then a6 then NAS drive - and it all connects up nicely.
Thanks for your sympathy!
I have also tried your tips, but without success... It took a while for the products to reconnect to the network but now both are visible again in all Apps.
But still impossible to play Spotify trough both speaker (one only give a miserable sound).
Any more suggestions?
Because I´m in love with those products and they will be absolute suburb when they start working as meant to be.
hi joey,
reading that your router is no dual-band one leads me to the consideration that it is an older one. so maybe the router itself is the problem? could happen as with many things in digital issues?!?
anyway: good luck
FINALLY!
Everything works absolute perfect!!
The solution was quit simple, a new router (ASUS RT-AC66U).
Once again, thank you all for your engagement and the tips I received via this forum!
If you should have similar problem as described above; Use the App ”WiFi Analyser” and check if you have a lot of disturbance from other networks in your neighbourhood.