Beosound Essence Remote control: Manufacturer? Update? Fix?

Hi,

the Beosound Essence remote controls are simply beautiful and a pleasure to use - but there's a major(!) design flaw while using infrared mode: The steps send by the volume wheel are way to big!

I know immediately when my wife uses the remote e.g. in the living room as the volume jumps up very high if you turn the wheel like you would with a conventional volume wheel on any other amplifier.
You have to use the volume wheel like a surgeon in infrared mode and that is not very comfortable. A volume control is something you shouldn't need to think about and I'm not planning to place a warning sign next to the remote on the wall ;-)


So: Is there a way to fix this? Can B&O update the remotes or does anybody know the original manufacturer of the remotes?

Maybe we could make a little petition for example to ask B&O to fix this to make the remote a pleasure to use in infrared mode, too!
Too many people outside this forum don't seem to know - as always - that that nice little remote thing is of so much use.

sorry TWG,

i can´t confirm your issue. Both , the wheelie and the IR-eye itself, control the volume as smooth as expected with my Essence MkII, no matter which source is playing. i´m in mode 1

I have the same issue with my wheely controlling my BL5s. Large steps and moreover, long offset at first use after a period of inactivity.

If it's OK with an Essence box ## in IR ##, then it's probably because the wheely is (only) made for the Essence box, not everything else