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BeoSound 5 Not Supported by Spotify

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TWG
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TWG replied on Tue, Jun 27 2017 10:18 AM

I have to admit that it's a really fair solution from Bang & Olufsen!

As it seems official:
Can we ask our dealers to get the free Chromecast Audio and USB/Line-Adapter? Afterwards Spotify is back on your Beosound 5 and the ML-Network. Sounds fair. From the premium / luxury company perspective they had to act proactive and inform us BEFORE Spotify was removed. That would have saved them a few disapointed customers. :)

Stefan E
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Stefan E replied on Tue, Jun 27 2017 3:30 PM
I was in contact with my dealer today and B&O offer 20% discount on Essence and Moment.

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Millemissen
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TWG:

I have to admit that it's a really fair solution from Bang & Olufsen!

As it seems official:
Can we ask our dealers to get the free Chromecast Audio and USB/Line-Adapter? Afterwards Spotify is back on your Beosound 5 and the ML-Network. Sounds fair. From the premium / luxury company perspective they had to act proactive and inform us BEFORE Spotify was removed. That would have saved them a few disapointed customers. :)

You probably know....

....but for those who don't:

It is possible to group ChromeCast devices ((using the Google Home app).

If you have one of the B&O-devices with support for casting (or from any other brand), you can include that with your BS5 playing from the ChromeCast dongle - and the possible linkrooms.

MM

There is a tv - and there is a BV

CB
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CB replied on Tue, Jun 27 2017 5:52 PM

Do you remember this image from Peter Pan?

View this post at http://archivedforum2.beoworld.org/forums/p/444/188010.aspx#188010

Millemissen
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That's a BS Encore - much easier because no USB-soundcard is needed.

And probably a must have there, since the Encore never had Spotify.

MM

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Frederic
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Frederic replied on Wed, Jun 28 2017 8:40 AM

TWG:

I have to admit that it's a really fair solution from Bang & Olufsen!

As it seems official:
Can we ask our dealers to get the free Chromecast Audio and USB/Line-Adapter? Afterwards Spotify is back on your Beosound 5 and the ML-Network. Sounds fair. From the premium / luxury company perspective they had to act proactive and inform us BEFORE Spotify was removed. That would have saved them a few disapointed customers. :)

Hello TWG,

I don't understand how this is fair ? Until last week week I was able to go to my bedroom at the evening, press amem blindly and a color and enjoy (start/change playlists, skip songs,...) spotify for an hour until my beotime turned the system off. And in the morning be woken up with Amem and playlist 1 with classical music.

Explain to me how on a 5000$ machine this is fair that now I have to remember to take my phone with me upstairs (something i have never done, i don't want to sleep with a wifi connected phone next to me) and how this will wake me up?

I however agree that a proactive communication should have avoided or at least managed expectations, especially when this was already in the pipeline since 2015 (from what i understand of one of the previous posting) but they decided to let it rot for two years and get the disgruntled reactions. Pure arrogance.

 

 

MJBeo
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MJBeo replied on Wed, Jun 28 2017 3:10 PM

It is too sad that Beosound 5 lost Spotify support, because I was actually saving to get one, some day. Getting the sound of a spotify playlist started with just the touch of button (no phone) was the whole reason for me to get a BS5. But I do not own any mp3's anymore (streaming generation), so without being able to hack it to keep it up to date myself, a BS5 is not really a future-proof investment. Is there anyone on this forum who tried to use the hardware and the windows software to create their own music player on the BS5? It is windows-based, so would it be possible to hack it to do exactly what we want? I thought about giving it a try with the Beomedia 1, to install spotify desktop client and route the sound output to masterlink, but I never got to actually doing it.

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Stefan E
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Stefan E replied on Wed, Jun 28 2017 7:25 PM
I wrote to B&O and suggested that they release the Beomaster 5/Beosound 5 software/firmware as open source if they can't or will fix this. Then can the Beo community continue to develop the BS5 for the future.

Stefan

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andy_js
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andy_js replied on Wed, Jun 28 2017 7:55 PM

Stefan E:
I wrote to B&O and suggested that they release the Beomaster 5/Beosound 5 software/firmware as open source if they can't or will fix this. Then can the Beo community continue to develop the BS5 for the future.

 

 

Stefan

Isn't the BeoSound 5 based on some embedded version of Microsoft Windows?  If that's the case I think there is zero chance they'll release the source.

9 LEE
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9 LEE replied on Wed, Jun 28 2017 8:29 PM

It's based on Windows XP...

BeoMotion
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BeoMotion replied on Wed, Jun 28 2017 9:14 PM

Stefan E:
I wrote to B&O and suggested that they release the Beomaster 5/Beosound 5 software/firmware as open source

I'm pretty sure that this really isn't going to happen...


MJBeo:
Is there anyone on this forum who tried to use the hardware and the windows software to create their own music player on the BS5? 

At the moment the only possibility you have is to either install the Spotify Desktop client or shairport4w. The first will give you the CONNECT feature and the second one enables airplay. For both you have to activate A.AUX and of course you have neither the possibility to control anything via the BS5 nor any visible feedback.

Several years ago I coded a proof of concept software for polling the wheel and button data via USB from BS5. It was straight forward and worked nice.
In my eyes the only solution for BS5 to survive would be to replace the complete OS with Linux and program everything from scratch.
It is a solvable problem but requires really a lot of work that nobody will pay for.
Although BS/BM5 is a hackers dream as everything is easily accessible it would require at least a person doing this full-time with good skills in Linux/C/C++/QT...

w5bno123
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w5bno123 replied on Wed, Jun 28 2017 9:23 PM
9 LEE:

It's based on Windows XP...

The very reason Spotify will no longer support their own app on this operating system. Microsoft haven't supported XP for over two years now...
StUrrock
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StUrrock replied on Wed, Jun 28 2017 11:05 PM

w5bno123:
9 LEE:

 

It's based on Windows XP...

 

 

The very reason Spotify will no longer support their own app on this operating system. Microsoft haven't supported XP for over two years now...

Pass the buck, time, big time.

I've got an idea, now that someone has bought a £4.5k audio master that is now useless for a promised streaming service as well as no good for  getting artwork and meta data for CD rips thereby leaving my £30k or more system unusable. Why don't we give the the original purchaser a discount on a current product that is nearly obsolete.

Laughing

 

 

 

 

 

StUrrock
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StUrrock replied on Wed, Jun 28 2017 11:09 PM

Frederic:

Hello TWG,

I don't understand how this is fair ? Until last week week I was able to go to my bedroom at the evening, press amem blindly and a color and enjoy (start/change playlists, skip songs,...) spotify for an hour until my beotime turned the system off. And in the morning be woken up with Amem and playlist 1 with classical music.

Explain to me how on a 5000$ machine this is fair that now I have to remember to take my phone with me upstairs (something i have never done, i don't want to sleep with a wifi connected phone next to me) and how this will wake me up?

I however agree that a proactive communication should have avoided or at least managed expectations, especially when this was already in the pipeline since 2015 (from what i understand of one of the previous posting) but they decided to let it rot for two years and get the disgruntled reactions. Pure arrogance.

 

 

Totally agree and in addition the sound from that USB/Line-adpater is  dreadful!

Duels
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Duels replied on Thu, Jun 29 2017 12:06 AM
StUrrock:

Pass the buck, time, big time.

.........as well as no good for getting artwork and meta data for CD rips.

Has this facility disappeared too? I've not ripped anything in a while.
Stan
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Stan replied on Thu, Jun 29 2017 5:01 AM

I just want to correct something said above - with Spotify and a Chromecast, once the music is started, your phone is no longer "in the loop" - that is, you can take calls, play videos, etc., and it will not disrupt the music until Spotify needs additional user input to find new music to play (i.e. end of a playlist, end of an album, etc.).  I've even left the house with my phone and found the music still playing upon my return.

That said, lately I've only been able to get Airplay to work with the Essence/Chromecast and my wife's iPhone 6. 

Not saying this is a remedy, but it's not quite as bad as what someone said above.  I guess I'm glad I never learned how to start Spotify from my Beo4.

Stan

TWG
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TWG replied on Thu, Jun 29 2017 8:06 AM

Stefan E:
I wrote to B&O and suggested that they release the Beomaster 5/Beosound 5 software/firmware as open source if they can't or will fix this. Then can the Beo community continue to develop the BS5 for the future.

Stefan

 

That will never gonna happen: Bang & Olufsen does not even release enough documentation about their products! Sad


We have an extra thread for mainenance etc. of the Beomaster 5 / Beosound 5 where all members that can help can contribute:
http://archivedforum2.beoworld.org/forums/t/14541.aspx

 

Frederic
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Frederic replied on Thu, Jun 29 2017 3:28 PM

StUrrock:

Frederic:

Hello TWG,

I don't understand how this is fair ? Until last week week I was able to go to my bedroom at the evening, press amem blindly and a color and enjoy (start/change playlists, skip songs,...) spotify for an hour until my beotime turned the system off. And in the morning be woken up with Amem and playlist 1 with classical music.

Explain to me how on a 5000$ machine this is fair that now I have to remember to take my phone with me upstairs (something i have never done, i don't want to sleep with a wifi connected phone next to me) and how this will wake me up?

I however agree that a proactive communication should have avoided or at least managed expectations, especially when this was already in the pipeline since 2015 (from what i understand of one of the previous posting) but they decided to let it rot for two years and get the disgruntled reactions. Pure arrogance.

 

 

Totally agree and in addition the sound from that USB/Line-adpater is  dreadful!

Being right doesn't make me less mad. ;-)

They knew that this moment (no pun intended) was coming and decided to alienate their clients by keeping them in the dark, disgusting and unacceptable !

I'm not willing to let this go, I demand a better solution for this kind of money ! a 35$ dollar chromecast is too easy and doesn't give me my comfort of use back like following things I noticed:

- my 5y old daughter knows that her playlist is une AMEM + 3 (from K3 a Belgian Kids band) she just loved it, what do I do now, give her an/my 800$ iphone

- I have garden speakers and there most of the time bad Wifi, so no control whatsoever anymore.

I'm looking at legal actions, as I said unacceptable.

Furthermore mails to B&O (Monday) have been unanswered, idem for informing the regional manager (which salary we as clients pay) refuses to answer.

 

 

TWG
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TWG replied on Thu, Jun 29 2017 5:05 PM

Frederic:

They knew that this moment (no pun intended) was coming and decided to alienate their clients by keeping them in the dark, disgusting and unacceptable !

 

Isn't this nowadays common behaviour of most companies? Sadly...

 

Stefan E
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Stefan E replied on Thu, Jun 29 2017 6:13 PM

I was in contact with Spotify and they have released a new SDK for Windows to their partners that replace the old SDK LibSpotify, so it´s up to their parters to use it.

So B&O seems that they have had the tools to solve this on their end if they have wanted to do it in advance....

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linder
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linder replied on Thu, Jun 29 2017 6:18 PM

I was an early adopter of the Beosound 5.  I loved the design but hated the slow implementation of updates and poor communication from B&O.  My Beosound 5 now is on a shelf with a defective motherboard.  I am not sure what I am going to do but ultimately I will probably sell it for parts.  If I had a functioning Beosound 5, my concern today would be security updates for the imbedded Windows XP.  It  may not be a problem but Microsoft stopped supporting Windows XP in 2014.

Bang and Olufsen is terrible at keeping customers informed.  Besides sending an email about new products, they should also let everyone know about updates and the reason for the updates.

As for loading software from the command line, I have only done it once and that was a driver.

Ultimately everyone should remember that Beosound 5 is a computer designed in the mid 2000s.  I am reasonably certain that B&O thought Beosound 5 was a good idea at the time but failed to understand that software like Windows XP would not be supported after maybe 8 year or sooner.  My new player is a recent 10,5 inch iPad pro using Airplay.  Of course there are other music player products available.  I still like Bang and Olufsen products but going forward, I will only buy B&O speakers or maybe a TV.

 

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Carolpa replied on Thu, Jun 29 2017 7:39 PM

linder:
It  may not be a problem but Microsoft stopped supporting Windows XP in 2014.
Windows XP Embedded until January 2016
linder:
Ultimately everyone should remember that Beosound 5 is a computer designed in the mid 2000s.
Correct ........and no Spotify in the early years
linder:
My new player is a recent 10,5 inch iPad pro using Airplay
will it stream with same functionalities over 8 years?

that's the general problem nowadays ....  

linder
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linder replied on Thu, Jun 29 2017 8:12 PM

Thanks Carolpa.  You are correct about imbedded Windows support.  It ended in 2016 with service pack 3.

As with any computer, continued support requires updates and replacement.  I traded in my previous iPad and got a $300 credit from Apple.  I can do that for many years and not come close to the $6000 I paid for the Beosound 5.  My new iPad has 512 GB of SSD storage which is the same amount of storage Beosound 5 had.

 

 

 

 

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Frederic replied on Thu, Jun 29 2017 8:16 PM

Carolpa:

linder:
Ultimately everyone should remember that Beosound 5 is a computer designed in the mid 2000s.
Correct ........and no Spotify in the early yearsthat's the general problem nowadays ....  

ok you may be right on the underlying facts, but in real life (non-beoworld) normal customers don't know/care/want to know, they paid 5000$ for a stereo that should last maybe not 15y but at least 10y using all the functionalities. You can add some during but never (!) remove some some.

I really doubt that the internet radio still willl function in three years time, they will come with a lame excuse that the server stopped !

 

Don't forget that for maybe a big part of the clients (like me) the BS5 is part of my interior and fixed to the wall. If it would be dead, it would be a constant reminder of the B&O failure, Or have it removed and repaint a whole wall !  I know I sound like an old boring man (41y) but my Beosystem 7000 in my study still works like the first day (everyday!)

 

 

 

 

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tat960 replied on Thu, Jun 29 2017 8:44 PM

Dealing with B&O through their dealer network is extremely frustrating.  After following B&O’s suggestion - relayed to me through their regional dealer (ABT Electronics in Glenview, Illinois) - and buying (with no hint regarding reimbursement at the time) both the specified Chromecast Audio and the Behringer USB audio interface, I find the two devices will not connect to each other without now ordering a 3.5mm to RCA cable.  (Thankfully, Amazon and Google can make quick deliveries.)  All of these items are relatively cheap, but B&O Denmark didn’t take the time to offer end users a complete solution.

Although far from perfect, I would support Apple acquiring Band & Olufsen.  Apple’s technical expertise and experience with consumers, software, upgrades, legacy systems, etc. married with B&O audio abilities might lead to stronger audio systems that are stable, secure, and more easily upgradable.  I know there may be howls about involving a big company like Apple, but it really is time to satisfy the end consumer willing to pay for a great sound system that doesn’t involve so much angst and technical ability.

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StUrrock replied on Thu, Jun 29 2017 9:38 PM

https://www.bang-olufsen.com/~/mediaV3/Files/PDF/Newsroom/Corporate/03042013-Spotify_BS5.pdf

 

 

See this link to a press release showing the relaunch of the BeoSound5 in 2013.

 

 

So if this date is correct, some poor consumers have had only 4 years or less worth of use?

 

 

If so this is utterly disgusting and shameful.

TWG
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TWG replied on Fri, Jun 30 2017 7:49 AM

--------------------------------------------------------------------------------------------------------
“Bang & Olufsen owners told us they wanted Spotify, and we listened,” says
Bang & Olufsen’s category manager Theis Moerk.

 

“We’re thrilled to start streaming with Bang & Olufsen,” says Riad Hawa,
Spotify’s global hardware partnerships manager.

--------------------------------------------------------------------------------------------------------

 

Would be nice if Bang & Olufsen listen again to their loyal customers...

StUrrock
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StUrrock replied on Fri, Jun 30 2017 8:19 AM

maybe B&O should pay for a few of these and a Sonos box for their customers!

https://tinyurl.com/ycptdt9a

Now my home Beosysem is transformed, where we have pairs of speakers. Fantastically my wife and family, who hated the BS5, can enjoy multi room/multi source Sonos music through the lovely B&O speakers and I can still ML when I want. 

NL is OK but I am hardly going to rip out an entire ML system!

A bit pricey but a perfect solutuion for us.

But a Happy Wife Means a Happy Life xxx

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Stefan E replied on Fri, Jun 30 2017 11:31 AM
Got this reply from B&O related to that I was informed by Spotify that B&O had the new software development kit (SDK) that replace the old one that is now not working.

"Hi Stefan,

I have conferred with the Product Manager for the BeoSound 5, who has informed me of the following:

We have been working with Spotify on finding the best solution for mitigating the removal of libSpotify support. The commercial solutions that we provide to our customers were found to be the best, from all the alternatives available, including the eSDK. Of course, there are many other elements that we had to take in consideration, apart from the technical feasibility (such as development time, development setup, user experience, etc).

The final decision was to offer the three choices I mentioned in my previous reply, which I am sure that your Bang & Olufsen dealer will be happy to elaborate on."

Stefan

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TWG
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TWG replied on Fri, Jun 30 2017 11:59 AM

StUrrock:

maybe B&O should pay for a few of these and a Sonos box for their customers!

https://tinyurl.com/ycptdt9a

Now my home Beosysem is transformed, where we have pairs of speakers. Fantastically my wife and family, who hated the BS5, can enjoy multi room/multi source Sonos music through the lovely B&O speakers and I can still ML when I want. 

NL is OK but I am hardly going to rip out an entire ML system!

A bit pricey but a perfect solutuion for us.

But a Happy Wife Means a Happy Life xxx


Hmm, it's kind of the same solution that B&O suggested with the Behringer USB-Audiointerface + Google Chromecast but this time it's a perfect solution? How can this be?
Ok, you can inject a local "AUX" signal to every active speaker but you still need a phone/tablet to control it, you can't control it with B&O remote control and it's only a local source, not available on the ML or NL.

StUrrock
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StUrrock replied on Fri, Jun 30 2017 1:21 PM

TWG:

Hmm, it's kind of the same solution that B&O suggested with the Behringer USB-Audiointerface + Google Chromecast but this time it's a perfect solution? How can this be?

The solution above means that the exisitng ML system works as before pressing List ( List List list ) until AAUX selecting that then picking up a smart phone to operate the item connected to the behringer. Be aware that as the Behringer converts from Analogue to digital then the PC/BM5  converts back from digital to analogue the sound is rather poor.

Ok to bring new life to the ML system , but far from ideal, both sound wise and in its clumsy operation. A long way from B&O high ideals!

TWG:


Ok, you can inject a local "AUX" signal to every active speaker but you still need a phone/tablet to control it, you can't control it with B&O remote control and it's only a local source, not available on the ML or NL.

Yes using Active kits you can use a 3rd party source in this way again rather clumsy having to use the B&O remote and then the 3rd party app. Plus the local source then is not used globally.

The solution in the video means that the ML system stays as it is.

Then each room that has the switch works automatically from a 3rd party app and all rooms can be controlled from a single smartphone work independently, play different sources or group from any room (depending on the source). Far superior with a longer shelf life, yes a bit more money, than the B&O proposed solution.

Indeed if you want the best of all B&O worlds you could plug an Essense into the switch in each room. Sound quality through the switch may have a slight compromise, but sorry it is much, much, much better than the Behringer solution which always has struck me as a bodge up. From the start the ML board on the BM5 should have had an analogue input that could have given the sound quality we are used to through ML.

 

 

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jabr35 replied on Mon, Jul 10 2017 4:58 AM

Spotify does not work anymore on beovision avant. It is unbelievable that B&O has only implemented Spotify half heartedly without agreements on service.

do you know if it still works on beovision 11?

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Beoberg replied on Mon, Jul 10 2017 9:10 AM

It does not work on BV11 either Erm..

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Hiort replied on Mon, Jul 10 2017 1:38 PM
jabr35:

It is unbelievable that B&O has only implemented Spotify half heartedly without agreements on service.

That is not how the business model work unfortunately. App providers has no obligations to the platform owners (in this case B&O). And that is regardless if it's Netflix, Spotify, Viaplay etc, etc. App provider take their own decisions with regards to where they want their apps to be and on what platforms. Viaplay for instance decided to remove their app from B&Os old "smart tv platform" since the number of TVs sold was too low in the Nordics, in comparison to the cost of maintaining an app.

I know this for a fact since I'm in that business Wink

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

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You have to choose who you luv more:

Spotify or B&O

I choose B&O

B
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Frederic replied on Mon, Jul 10 2017 10:01 PM

Hey everybody,

therefore i think it is important to keep this thread alive, keep calling your dealer or regional manager. Tell them it is unacceptable. If they want they can solve it.

 

See also: https://community.spotify.com/t5/Idea-Submissions/Bang-amp-Olufsen-Continues-with-the-app-for-B-amp-O-BeoSound5/idc-p/1733334#M52562

 

 

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Stefan E replied on Thu, Jul 13 2017 12:05 PM
I agree, keep sending support requests to B&O as well that you are not satisfied with their solution.

They have the new Spotify code available that Spotify have shared with B&O.

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Frederic replied on Fri, Jul 14 2017 11:58 AM

Went to my dealer yesterday, and even though they try at their level to find a solution for their customers they don't get any support from B&O itself apart from the three suggested (underachieving and stupid,...) solutions.

here you will see that, compared to BS5 owners, this thread concerning Squeezebox gets more traction.

 

Frederic
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Frederic replied on Fri, Jul 14 2017 11:59 AM

https://community.spotify.com/t5/Live-Ideas/All-Platforms-Music-Keep-squeezebox-support/idi-p/1737939#comments

Millemissen
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Flensborg, Denmark
Posts 14,680
OFFLINE
Gold Member

At least for Squeezebox owners there seems to be a solution:

http://forums.slimdevices.com/showthread.php?107615-Announce-Spotty-v1-1-0

MM

There is a tv - and there is a BV

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