ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
This is for the developers.
Please be aware, when playing Deezer music through the B&O app, and then switching to Airplay\Chromecast on other applications (or even line in input) the Core freezes and stops working. It also refuses to play anything once you get back to the B&O app. The only way to get it back working, is to unplug and re-plugh the Core.
Hopefully this wil be fixed in an updated release.
regards
Hi Igadiz
Thanks for the heads up. This is reported and being worked on by the product team. Have you reached out to support?
Thomas, Bang & Olufsen
Hi
I also have a big issue with the B&O app. Often it says "No Products" In Danish "ingen produkter" and then I cannot do anything. It list my correct products on the front page. Beoplay M3 and NL/ML converter (showing my BeoVision 8). I can see info about the production but I cannot centrol them.
When I log out of the app an log bag in. Then I can control everything after a while or if I go out of the account for the app and in again: Then again "No production" message in the bottom. Can log out and in of the account and at works again a couple of minutes.
Everything works with the normal remote control. Can even play NL source on ML. It is only the app that struggles.
The frustrating thing is that it has worked before. The only change is a new iPhone. But we have now also the same issue on my partners iPhone, so it should not be linked to the new iPhone.
Have also restarted my router. Disconnected power from all ML products and the NL product and connected again.
What should I do?
I have a similar problem with my Beosound2. After having played from line-in, there is no way to get Chromecast working.
The only way to get it working again is to unplug and replug the BS2, which is quite uncomfortable.
ibg001: Hi I also have a big issue with the B&O app. Often it says "No Products" In Danish "ingen produkter" and then I cannot do anything. It list my correct products on the front page. Beoplay M3 and NL/ML converter (showing my BeoVision 8). I can see info about the production but I cannot centrol them. What should I do?
Definitely a bug in the current version.
I wonder, if only some users are hit by this?
You can do nothing, but wait for an update - do report to the app team via the app!!!
They are probably all in holiday now and we will have to wait untill they have eaten all the easter eggs ;-)
By the way you (that is: I can) can easily use your products to play radio or local content/NAS - just mark the product and choose the radio station tapping Radio below.....or Music.
Or play to them from external apps - in Spotify I just choose my product and start playing.
You can also easily let other products join in/expend to by using the Multiroom icon below.
If you still happen to have the old Beomusic app, you can use that....even if that is a bit cripled nowadays.
(Starting playback of ML products is unavailable, since you must access these
via the linked products in the list of the specific player/produkt........that is not shows).
I guess the will fix this soon, but, as I wrote - do report back to the team - it might speed this up.
MM
There is a tv - and there is a BV
Wow - they already solved that, it seems.
I noticed a post in another thread, that mentioned, that there is a new version on the App Store.
Probably uploaded during the night - I’ll give that a try right away.
Yup I just received an update notification in the App Store.
No luck - the new version did not change anything, did not help.
I guess I’ll be reporting back once again via the app.
But please do report back on your results here.
Still the same here, I need to unplug and reconnect
I've forwarded this issue to Beocare.
Different issues!
Over are the ‘good old days’, where we just popped in a CD and pushed CD, or pushed the Radio button to listen to available stations.
However despite all problems, I am not going back......and wish the different sw teams iat B&O all well ;-)
Always "no product" on my side (iPad Pro 9,7, A9+Essence MKII+BLC on BV8), fortunately I've got the good old 1.6 app on my iPhone to control my setup.
I must confess I stopped giving feedback on the app because it was quite disappointing to have to communicate first to a kind of "first row support" person that tests if you're not stupid before sending support to the dev team. Beta users feedback should be directly sent to the dev team without discussion.
And I cannot understand the fact that now we have to make a ping-pong to get the latest version from Testflight to the public app store...
diisign.com
mbee: I must confess I stopped giving feedback on the app because it was quite disappointing to have to communicate first to a kind of "first row support" person that tests if you're not stupid before sending support to the dev team.
I must confess I stopped giving feedback on the app because it was quite disappointing to have to communicate first to a kind of "first row support" person that tests if you're not stupid before sending support to the dev team.
And you did not use the ‘contact’ section directly in the app?
Millemissen: Wow - they already solved that, it seems.
One benefit of having a software team not celebrating Easter, I guess
BEOVOX141: Millemissen: Wow - they already solved that, it seems. One benefit of having a software team not celebrating Easter, I guess
Apart from the fact, that they DID NOT solve it (yet)....
....I don't know if they are 'celebrating Easter' or not.
Or if they are just enjoying their days off ;-)
Hopefully, they won't drink too much 'Påskebryg'....in order to be ready for solving sw probs right after Easter monday.
P.S. i did not know you were interested in this kind of problems....in your app-free world ;-)
Millemissen: P.S. i did not know you were interested in this kind of problems....in your app-free world ;-)
I'm not, - it was merely a reflection on the origin of the software since a friend of mine is doing software for B&O
BEOVOX141: I'm not, - it was merely a reflection on the origin of the software since a friend of mine is doing software for B&O
....and he is not 'celebrating Easter', the poor guy.
In the meantime I'm going to use another smart home socket ( Smart Home app works, I'm lucky) for the BS2, instead of crawling on the floor and fiddling around under the bookshelf for unplugging
Nice Easter holidays everybody, enjoy the music
I have given up to write to B&O. I nevet get any answers regarding anything.
I have given up to write to B&O. No answers via any channels. And the shop at Frederiksberg always just to send a technician home to me! That was for the other problem with v.mem not showing up as source in the app.
So do you really thing it will help to complain about the "No product" issue.
Which version of the app do you have? I have version 1.7.1.12744. I have not got any updates from App store yesterday or today. And I have checked. I am connected to the Swedish app store.
When the App says "No products" I cannot do anything and not even turn on a radio station as you say.
The odd thing is: It seems like if I am restarting my router then the app starts to work again or maybe it is just a coincident. This afternoon everything worked fine, but now I have the issue again.
I have to say I had a good experience last year in December.
I complained about my A6, beeing not able anymore to connect with Chromecast after firmware update.
They told me the FW update had disabled Google Cast because of quite a lot of Wi-Fi issues and dropouts.
I never had dropouts or other issues with my A6 I told them.
They wanted me to confirm that I definitely need Chromecast, I need it for streaming Qobuz Hi Res, expensive subscription.
Then I got a firmware rollback a few days later and everything worked fine again. Nicely before New Years Eve party ...
So I'm hoping for further good experiences.
Try to log out of you B&O account and in again. Then it will probably work again, but only for a while. I am just wondering if there is a pattern that is why I am asking if you can try.
ibg001: Try to log out of you B&O account and in again. Then it will probably work again, but only for a while. I am just wondering if there is a pattern that is why I am asking if you can try.
That did not help in my case - having quitted the app and reinstalled it, I had to log in again, however with no luck.
As for ‘cannot do anything and not even turn on a radio station‘, see my post above.
I can use my Essence - just not as comfortable as before.
I will try this, as soon as I'm back at home after holidays and keep you informed.
ibg001:I have given up to write to B&O. No answers via any channels. And the shop at Frederiksberg always just to send a technician home to me! That was for the other problem with v.mem not showing up as source in the app. So do you really thing it will help to complain about the "No product" issue.
BeoNut since '75
.
Present: BL90, Core, BL6000, CD7000, Beogram 7000, Essence Remote.
Past: BL1, BL2, BL8000, BS9000, BL5, BC2, BS5, BV5, BV4-50, Beosystem 3, BL3, DVD1, Beoremote 4, Moment.
The issue in the app is solved with latest update of the Bang & Olufsen app. I also got a confirmation from B&o.
The issue with "No products" is solved with the latest version of the Bang & Olufsen App. At least I do not have the issue any longer after the latest release.
Hi Elephant,
On your collision issue... This could be a WAN interface problem on your router (early Optus routers had duplex issues) or an ISP related issue. By way of example we replaced a clients cable modem which solved this problem, another had Optus fix the problem. I don't really know though I would bet that Optus took some clients off the shared connection in the second case...
Hope that helps...
Beoaus.
beoaus:Hi Elephant, On your collision issue... This could be a WAN interface problem on your router (early Optus routers had duplex issues) or an ISP related issue. By way of example we replaced a clients cable modem which solved this problem, another had Optus fix the problem. I don't really know though I would bet that Optus took some clients off the shared connection in the second case... Hope that helps... Beoaus.
ibg001: I have given up to write to B&O. No answers via any channels. And the shop at Frederiksberg always just to send a technician home to me! That was for the other problem with v.mem not showing up as source in the app. So do you really thing it will help to complain about the "No product" issue.
Again I have to say I got a very friendly reply from Beocare/ Ms Anderson. I think they are doing their best.
Things are getting so much more complicated these days.
Have been talking with my son a lot about it, he's a computer scientist, sadly specializing for security holes and not for developing music related software.
Experimenting is my daily bread, developing ceramic glazes, and failures and disappointment I do know quite well.
So let's do our best for our respective tasks.
Finding a solution, I think, is somewhat creative, and that's what I love.