ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
Hi guys,
I've been having a lot of problems with my B&O setup for the past two years. I think partly because of faulty B&O products and bad software but it might also be because of some router configurations. Originally I thought all was because of my router so I bought a new one (ASUS RT-AC5300, Tri-band Gigabit Router) but the problems continued.
So I was hoping someone here is an expert in these issues and could give me ideas of possible problems connected to my router config. Currently my router is just set-up by factory defaults except that I let the router automatically choose/assign 2,4 GHz or 5 GHz bands.
My problems mainly consists of B&O products getting somewhat lost in my set-up. Yesterday I did a factory reset on my BeoPlay A9, connected it via Multiroom to my BV Horizon to play music and everything worked like a charm. Then I wanted to change the music a couple of hours later, opened the B&O app on my iPhone and alas I could not connect to the BeoPlay A9 again. I turned it on and off, still the same problem persisted and I haven't still be able to. Of course I tried to close the program on my iPhone (even restarted my iPhone). Still I cannot connect to the A9. As it seems now the only way to get it back is to do a factory reset (like the 100th since I bought it).
This is in a nutshell the problem I've been having with all of my products at different times. Any ideas out there what might be wrong or possible solutions?
BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1
It's just ASUS connected to the internet via ethernet cable and then the B&O products connected with a wireless connection. When this happens I cannot connect to the products until I reset them. The B&O app always says the network connection is "excellent".
I'll connect all the equipment to 2,4 GHz.
But what else should I be looking for in the Beotool app? My flat is small (and the A9 is just next to the router and always shows excellent network strength) so I doubt very much this has to do with signal strength. Anything else than changing the band that I should try?
Go into your Routers web-page. Direct connect a LAN between PC and Router. Look at the settings.
If you can activate both 2.4 and 5.0GHz simultaneously do so.
I am not 100% certain this is your problem though but it should give most current Beo-Net products to switch up to the 5GHz automatically and take the load off the 2.4GHz band.
Have you checked if there is any critical events listed in the Diagnostic section of the A9 setup page?
NVGAE:(and the A9 is just next to the router and always shows excellent network strength)
BeoNut since '75
A bandwidth issue would not make the device unreachable.
In NVGAE's case it seems that the device is able to connect to the Wifi network, join the BV in a multiroom setup but is no longer reachable through the app after some time.
@NGVAE: What I don't get is that the A9 is playing music in a multiroom setup through the BV while you try to change the music by trying to connect to it via the app, this means that the A9 is on the network, doing its job but you don't see it through the app. Do you see the BV through the app? Is the A9 setup to play music independently of the BV, i.e. has Dezzer, Tunin or DLNA configured?
Fyi: My A6 has issue reconnecting to the WiFi if the latest has been turned off then on, only an A6 power unplug/plug solves the issue. B&O ack the issue, but no fix so far. I wired it.
I don't get this either, the same applied on my old BSM. What happens is that I open the app and I push the beoplay A9 and it shows as nothing is playing. Then I try to go into the A9 (set-up page) and then the app just thinks and thinks and thinks. I tried powering off the A9 and turning off my phone and on again (iPhone 6) and the same happens. The only way for me to resolve this (so far I know) is to hard-reset the A9.
The funny thing is that this only seems to happen when I'm playing in multiroom. If I only play music on my BSM or A9 everything works smooth. When I connect a product via multiroom this happens.
And yes it's very strange that music continues to play. Even stranger was that when this happened between the A9 and BSM, I could manually joing the A9 to a BSM multiroom stream by tapping on it, but I could not reach it in the app.
And yes the A9 is set-up to play music independently, has deezer and tunein.
I had similar problems with the BSM, but then the BSM would just give up and go mad (happened when the tech guys were installing the TV and they took it with them and are now sending me a new one).
I just don't understand where the problem lies. Is it my router-config or is it the B&O products and then what product :S
Because the A9 works fine on its own, the BSM works fine on its own, the Horizon works fine on its own but when in multiroom all runs havoc on multiple levels.
Can you try the following URL against your A9 when no longer reachable via the APP:
http://xxx.xxx.xxx.xxx/index.fcgi# where xxx.xxx.xxx.xxx is your A9 IP address.
If reachable this way I would question the APP, is it running on IOS or Android?
Roger:Update from Struer:Last version didn't solve all the issues. The sw team has been working hard on this, and they will continue to work on the identified tasks through the weekend and will issue another update next week (ie week 50). This update will still have issues with wifi and multi-room, but will solve the following:The WiFi connectivity that often drops, especially on the Beoplay A6, Beoplay A9, BeoSound Essence Box (2ndgen.) and BeoSound 35An issue that in some cases would lead into a “no sound” situationDeezer sometimes re-requesting credentialsIssues with multiroomRoger
It's running on iOS. How do I see the IP address if I cannot reach the A9? On my router?
You can get the IP through the app when the A9 is reachable (after a reset I presume) or from your router if you know how to. Personally I have set fixed IP address to all my b&O devices.
I have my router set on automatic assignment of 2,5 and 5 GHz bands. I was thinking that, that might be the problem? Any change of that? I was actually thinking of switching back to manual tonight and see if that works (I originally switched because I was having problems but...)
I was referring to setting IP manually versus automatically provided by the router (DHCP), so you always know your device address
Okay, so I managed to get the BeoPlay A9 to talk to me again. Everything worked like a charm, I could access the set-up page via http://xxx.xxx.xxx.xxx/index.fcgi# with the IP address of the A9. Then I connected it to Multiroom (Horizon) and everything is still playing but now I can neither reach the A9 via the iPhone app nor website using the link with the IP address.
What might this indicate?
NVGAE:What might this indicate?
It indicates an issue with the product, not the network to my point of view. I think you must wait for the coming update as mentioned by jimcaj earlier in this stream.