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Bang & Olufsen app update

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This post has 92 Replies | 3 Followers

MrAndersen
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MrAndersen Posted: Mon, Jan 15 2018 10:02 AM

Hello all

This weekend we released a new beta version of the app with native support for sound settings and alarms. Additionally the support part of the app has been revamped to provide more in context help. 

Whats new

Sounds settings (M3 and M5 not supported yet. ToneTouch in development)

 

  • Bass and treble
  • Max volume
  • Default volume
  • Loudness

 

Alarms

 

  • Creating, editing and deleting product alarms

 

Support

 

  • In context help
  • Better ticket creation

 

Let me know what you think.

Best regards

Thomas Andersen, Bang & Olufsen

 

mczac
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mczac replied on Mon, Jan 15 2018 10:15 AM

Thomas, could you please also implement a vacation mode, I believe it is more down to the firmware. All alarms suspended, but not deleted until the end of the holidays.

elephant
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elephant replied on Mon, Jan 15 2018 11:45 AM
Hi

I reported a bu last night using the App

I hope you got it !

Should I expect to see email acknowledgments ?

BeoNut since '75

Fansastic
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Fansastic replied on Mon, Jan 15 2018 12:03 PM
Dear Thomas,

For which models are the sound and alarm setting? I did not find the mentioned settings.

Best regards,

Serge

BV Harmony 65 / Eclipse 55 / BL 50 / 19 / 18 / BS 2 all brass

BV Horizon 48 / V1 40 / BL 17 / Beoplay S3 all black

V1 / BL 3 / BS Essence MKII / Beoplay A3 all white

BS Moment / BS 3000 / BS 3200 / BL 400 all silver

Headphones / bluetooth speakers / BLC NL-ML / BLGateway

I know…B&O virus has grown on me ! 

Teletom
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Teletom replied on Mon, Jan 15 2018 12:11 PM
Hello Thomas, I Have tried this morning to control bass and treble om my Beoplay M3 with the new beta app. However I do not notice any differences.

Could it be that a M3 firmware-update is on its way?

Johan
beojeff
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beojeff replied on Mon, Jan 15 2018 12:20 PM

Could you provide a setting to compensate for the volume of TuneIn? TuneIn is horribly loud compared to other sources. I'm constantly needing to grab for my remote to reduce the volume.

MrAndersen
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MrAndersen replied on Mon, Jan 15 2018 12:21 PM

@mczac: Suspend all not yet implemented but coming

@elephant: I will take a look 

@Fansastic: Alarms is supported on M3, M5, BS1, BS2, A6, A9, Essence MK2, BeoSound Core, BeoSound Shape, BS35

@Teletom: Sorry, the M3 and M5 both have ToneTouch. This is not yet done but coming soon. Bass/Treble will be hidden for these

Millemissen
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What is the version number of the app by now?

i am on 1.4.0.11269.

You are talking about a version not available for ‘the public’, right?

When will that be released for everyone?

Please clarify - I thought that these settings all were part of the firm-/software of each device.

E.g. I see no problem in creating timers on my Essence or make sound settings.

This has been possible for a while now.

Am I missing something???

MM

There is a tv - and there is a BV

jimcaj
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jimcaj replied on Mon, Jan 15 2018 1:49 PM

MrAndersen:

Sounds settings (M3 and M5 not supported yet. ToneTouch in development)

  • Bass and treble

Bass/Treble will be hidden for these.

Please. Can you confirm that 'real' bass and treble settings will be available on M5?
"Bass/Treble will be hidden for these". What does that mean? That you can toggle the settings on/off, or?

I've heard this rumored since spring 2017.

 

 

liviu_o
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liviu_o replied on Mon, Jan 15 2018 2:26 PM

Hi!

can I get the beta version pls?

Soren
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Soren replied on Mon, Jan 15 2018 3:23 PM

Hi Thomas 

The timer function works really well, but it would be nice if you could add a “once only timer” Otherwise you have to delete the timer if you don’t want it to start same time next week.

I can see that you removed the “configuration” function for NL/ML converter!!! Is that gone for good?

@millemissen, it is version 1.5.0.11550

Søren

MrAndersen
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@Millimissen: This is currently only on testflight. Yes this has been possible from the web settings but now it is available natively in the app.

@jimcaj: Yes I can confirm this is coming.

MrAndersen
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@Soren: I would love to add "once only" but the products do not support it :(. Yes BLC configuration was removed since the web page was almost unusable on a mobile device. 

@liviu_o: Please send me a direct message and I can add you

Soren
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Soren replied on Mon, Jan 15 2018 5:09 PM

I know you can do the configuration on the webpage, but I think the mobile version worked quite well on an iPad with the old BeoSetup app, it makes me a little worried about the future When development is going quite slow and funkktions is remove within the same month a product is discontinued.

when operating my Beovision 11 I still use the BeoRemote app more often than the Bang & Olufsen app, so i still have to use multiple apps to control my system😔

mbee
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mbee replied on Mon, Jan 15 2018 5:29 PM

I tried to use the alarm function but the “alarm type” cannot be modified (standby by default) on my app, for all products (A9 and Essence). I reported this bug via the app.

the NL/ml configuration link is gone.

and I suggest an ergonomic improvement : I think the app would be considerably easier to use in multi room if we could directly switch from one product to the other just by swiping left or right on the product “now playing” screen (the screen with the volume wheel) instead of having to go back to home and change product every time.

ngnear
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ngnear replied on Mon, Jan 15 2018 6:37 PM
With all the negativity being expressed here on Beoworld lately, i would like to give a big „ thumbs up“ to Mr Andersen for engaging directly with the Beta Program users.

It certainly gives me confidence that B&O are serious about getting their Software sorted.

Tim
jans
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jans replied on Mon, Jan 15 2018 6:40 PM
ngnear:

With all the negativity being expressed here on Beoworld lately, i would like to give a big „ thumbs up“ to Mr Andersen for engaging directly with the Beta Program users.

It certainly gives me confidence that B&O are serious about getting their Software sorted.

Tim

+1
Duels
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Duels replied on Mon, Jan 15 2018 7:23 PM
ngnear:

With all the negativity being expressed here on Beoworld lately, i would like to give a big „ thumbs up“ to Mr Andersen for engaging directly with the Beta Program users.

I agree with that comment completely. Very brave Mr Andersen and very much appreciated.
Ruud
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Ruud replied on Mon, Jan 15 2018 7:41 PM

Agree.

Looking forward to BV Eclipse operations improvements via the app as well.

Beofan with current setup Beovison Eclipse 55, Beosound 35, Beolab 6000, Beolab 11, Beoplay A9 Mk4, Beoplay E6

Soren
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Soren replied on Mon, Jan 15 2018 7:46 PM

@mbee, If i use my iPhone the alarm works great, I can choose between Standby, Standby all, alarm tone and Tunein... on my iPad I only have standby like you.

Søren

Henrik
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Henrik replied on Mon, Jan 15 2018 8:42 PM

@MrAndersen: Nice to see you on the forum again! I've lifted this request via support, but I'll add it here as well:

Our user scenario is that my wife and I both have each our separate Deezer accounts. Sharing a deezer account between us is out of the question since we have very different tastes in music, we listen to a lot of music with our headphones when we are out and about, and sharing would muddle Flow, favourites, recommendations etc. Moreover, it is not in line with Deezer’s terms of service.
However, our Beosound Moment can only be connected to one ”Bang & Olufsen account” at a time, and that account is to be seen as a household account I've been told by support, not a personal one. And at the time, the "B&O-account" can only be setup with one Deezer account at a time. And my wife and I both want our separate Deezer accounts to show up in the Bang & Olufsen app (”X-app”) on our respective phones. At the moment, this means that we still use separate B&O-accounts, with our respective Deezer accounts. This again means that whenever I open the B&O-app, if my wife has played something last, I have to add the Moment (and any other speaker) as a new product again. Same goes for her.
Are you planning a solution for this kind of user scenario? We can’t possibly be the only ones. In september, support mentioned that ”profiles” were on the roadmap for the Bang & Olufsen app. If I understood correctly this feature, when implemented, will solve the problems with our user scenario.
So, do you have a tentative time frame for that feature? Can I add my vote (and my wife’s!) to prioritizing it? Yes - thumbs up
Other than that, great job! The app looks beautiful now. Especially on the OLED screen of the iPhone X, with its white-on-black interface. May I suggest using the whole width of the screen for currently playing album covers? Cool Other than that, fantastic!
-h.
Henrik
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Henrik replied on Mon, Jan 15 2018 8:55 PM

Henrik:

...can only be setup with one Deezer account at a time. And my wife and I both want our separate Deezer accounts to...

Ok, I just realised I made this sound like a divorce scenario. It's not. Big Smile I'd be grateful for a better solution, though. Smile

-h.

mbee
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mbee replied on Mon, Jan 15 2018 9:27 PM

@Soren : thanks, I did not see that. So my bug is only iPad related and not "universal"! Nice to see that I can setup an alarm ;-)

@Henrik : it seems that for now, switching wife seems easier than switching products in the B&O app... I hope they'll release a solution soon. Does the Deezer Family account solve anything (I've never tried that, but it seems to be one account for many people, or it's one subscription for multiple accounts which doesn't solve anything...)

elephant
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elephant replied on Mon, Jan 15 2018 9:51 PM
MrAndersen:

BLC configuration was removed since the web page was almost unusable on a mobile device.

Almost but not entirely.

I used to pinch and zoom to check (but not update) settings on my 7+.

Nonetheless I respect your decision.

BeoNut since '75

elephant
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elephant replied on Mon, Jan 15 2018 9:52 PM
ngnear:

With all the negativity being expressed here on Beoworld lately, i would like to give a big „ thumbs up“ to Mr Andersen for engaging directly with the Beta Program users.

It certainly gives me confidence that B&O are serious about getting their Software sorted.

Tim

Absolutely

Hear Hear

👏 👏 👏 👏

BeoNut since '75

Hiort
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Hiort replied on Tue, Jan 16 2018 7:02 AM
MrAndersen:

@Teletom: Sorry, the M3 and M5 both have ToneTouch. This is not yet done but coming soon. Bass/Treble will be hidden for these

Not sure I understand MrAndersen.

In the app I see tone controls for my M5.

Do you mean they do not control M5 yet? Controls are not hidden.

 

 

 

 

Livingroom: BL3, BL11, BV11-46 Kitchen: Beosound 1 GVA, Beocom 2 Bathroom: M3 Homeoffice: M3, Beocom 2  Library: Beosound Emerge, Beocom 6000 Bedroom: M5, Essence remote  Travel: Beoplay E8 2.0, Beoplay EQ, Beoplay Earset

AnalogPlanet
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Dear MrAndersen,

Great to hear you plan further improvements for the B&O app in the sense of native capabilities (especially alarms and timers - I sense many people would prioritize them).

Still, please try to see if the new app version can accomodate basic functionalities bug fixes... ...new capabilities are great but... With the actual fw version for A9 I lost bluetooth connection with Essence remote and was (barely, after nondescriptive error messages) able to re-pair it but I had to plug it out the wall first, then as from recently Deezer playback just hangs with app becoming unresponsive and the device remains silent until you close the app and reopen it...

Hope you and your team will be able to address as much as possible of those bugs - they simply make it difficult to enjoy your visually stunning products. Keeping my fingers crossed.

L1NO
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L1NO replied on Tue, Jan 16 2018 4:00 PM

Would love to see some basic operation of the bSys4 platform (V1, BV11) like: Speaker Selection and Radio Favorites (1to9).

dueno
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dueno replied on Tue, Jan 16 2018 4:22 PM
So nothing new for beosound moment!!!

When will it be possible (like in deezer app) to choose the order of the title in the playlist (first to last, last to first, a-z).

Actually the playlist of favorite title is ordered by artist name (completely crazy!!!!!).
elephant
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elephant replied on Wed, Jan 17 2018 9:12 AM
Tried Apple Music Airplay to the Core.

Some drop outs at the start the okay for a string of tracks even though I was walking between rooms with the phone in my trouser leg pocket ie swinging.

Switched to trying play music via DLNA to PLEX

Pulling data was easy but playing tracks consistently dropped out.

Then it seemed as if the App was broken: nothing worked; not even Deezer.

So I terminated various and used the BeoTool.

Everything looked okay but no music !

I rebooted the phone and tried again.

Still no luck.

I reset the Core with a power off.

Magic - music - wonderful.

I have not tried DLNA again. I may at the weekend to see if that was the cause.

BeoNut since '75

Millemissen
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@Mr Andersen

Has been written before..

A way to manually change the order of the devices in the home screen would be very appreciated.

As of now the just appear in alphabetic order.

(And maybe the size of the tiles, too).

MM

There is a tv - and there is a BV

mbolo01
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mbolo01 replied on Wed, Jan 17 2018 8:58 PM
Hiort:

Not sure I understand MrAndersen.

In the app I see tone controls for my M5.

Do you mean they do not control M5 yet? Controls are not hidden.

I tested on the M5 and the tone controls are not active despite the fact they are accessible in the application.

BS Moment, BS Core, BG 4002, BC 4500, BS1, BL18, BL19, BL8000 + RCV1, A6, M5, M3, A1, P6 (tks Botty), H5, TR1

Teletom
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Teletom replied on Thu, Jan 18 2018 1:27 PM
A new update for the B&O app is available, version (.....614).

Tonecontrols for the M3 (and assume also for the M5) have been removed from the app.
MrAndersen
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@Henrik: Yes this scenario currently is pretty poorly supported. We're looking at Deezer Family as the solution to this, but no timeline yet sorry. Using full width album art is very hard across so many screen sizes, we used to have it but it was overlayed in the bottom and top to make it work. We're not allowed to do that anymore, "changing" album art is copyright infringement. Good to hear you like it!

@AnalogPlanet: I follow you and see your point, why release features when there are unresolved issues. Most of the issues you are referring to are product related and we can't do anything app side. The one about Deezer I would like to investigate. Could you please send a feedback in the app with the message "ths : Deezer hangs"?

@L1no: Speaker selection is coming when we implement the remote features due later this year

@dueon: No matter what order we choose someone thinks it is crazy, no one size fits all. We are adding a selection of sort order in the Deezer music lists

@elephant: Nothing for the Moment, sorry. Sounds like your BeoSound Core chooked on the DLNA music you tried to play and our app didn't handle it well. Could your please send a feedback "ths: dlna hangs"

@Millemissen: Re-ordering is being developed as we speak. Should hit the 1.6

@mobolo01: M3 and M5 only supports ToneTouch, this is due in 1.7

beojeff
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beojeff replied on Thu, Jan 18 2018 6:16 PM
And the issue of the high volume level of TuneIn?
Henrik
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Henrik replied on Thu, Jan 18 2018 9:51 PM

MrAndersen:

@Henrik: Yes this scenario currently is pretty poorly supported. We're looking at Deezer Family as the solution to this, but no timeline yet sorry.

Hi, and thanks for the answer! But if I understand correctly, you can't have both Deezer Hifi and Deezer Family? That would take away some fun.

Would it be a solution to make it possible to associate several (at least two) Deezer accounts with a single B&O account, but then you would have to choose which one was active at any one time? Then maybe the choice of which one Deezer account was active could be a local setting and stay on the device, not be synced across the B&O account.

Sorry, I know. People not working in your field, with no expertise, that walks in and suggests stuff beginning sentences with "Why don't you just...". Embarrassed

Anyway, this can't be a very rare user case. A lot of people on this forum have partners, don't you? And you probably don't have a Beosound Moment each in the living room. I would really like to hear how other people organize themselves around this limitation, other than waiting for MrAndersen to figure out the best way to implement this. Shared Deezer account? DLNA exclusively?

Anyone?

-h.

AnalogPlanet
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@MrAndersen: feedback sent via the app, let me know please if you’d need me to do/test something to help figuring out why A9 started to act like that... Not exactly sure what you meant by “product related issues”, my A9 never had such behaviour until the last fw update so I sense it could be connected...

mbee
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mbee replied on Fri, Jan 19 2018 6:45 AM

@AnalogPlanet : when MrAndersen says product related issue, he means a problem with the latest product firmware. This is something that he’s not working on, as he’s developing the software on iOS and Android. Not the same programmin langage, so not the same skills, so not the same people developing both product fw and controlling apps!

mbee
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mbee replied on Fri, Jan 19 2018 6:45 AM

@AnalogPlanet : when MrAndersen says product related issue, he means a problem with the latest product firmware. This is something that he’s not working on, as he’s developing the software on iOS and Android. Not the same programmin langage, so not the same skills, so not the same people developing both product fw and controlling apps!

AnalogPlanet
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Yes, you are right, silly me.

The app, at least from my POV, is progressing very nicely with cool add-ons coming frequently. And it looks great. Thumbs up for the team in charge of if.

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