It pays to know your rights!

https://www.consumeractiongroup.co.uk/forum/showthread.php?486540-Ramsbottom-Bang-and-Olufsen-%96-not-honouring-cooling-off-period**Refund-in-Full***

http://www.theboltonnews.co.uk/news/16219248.OAP__39_s_refund_for___3_000_Bang_and_Olufsen_TV/

Does this mean, that you can have a tv brought to you for free for e.g. 13 days....and then let the dealer fetcht it at your home with a full refund?

MM

Millemissen:

Does this mean, that you can have a tv brought to you for free for e.g. 13 days....and then let the dealer fetcht it at your home with a full refund?

MM

Not really. The item should be unused and provided in original packaging.

Millemissen:

Does this mean, that you can have a tv brought to you for free for e.g. 13 days....and then let the dealer fetcht it at your home with a full refund?

MM

Only if it's faulty - in the UK if you buy from a retail store, unless they advertise otherwise, the only legal right you have for a refund is if it's faulty and you return within something like 30 days. That article doesn't mention if the store has a returns policy though (and if they do they have to stick to it). They probably just did the refund to get people/the media off their back if the TV was fully functioning despite legally not having to do it legally.

Is it because it was originally ordered over the telephone?

Then distance selling regulations kick in?

There are less rights AFAIK if you purchase in store?

StUrrock:

There are less rights AFAIK if you purchase in store?

That is how I know it (in Denmark and Germany).

If you buy online, it’s another thing - then you have no chance to test the goods, before purchasing.

The mentioned case probably is ‘some-thing-in-between’ and the seller took it back in the end to avoid further ‘problems’.

Whether that has something to do with ‘knowing your rights’, is debatable, though.

Ok, maybe the tv was faulty - but much more likely the buyers/elderly people weren’t able to cope with the functions of a modern tv and the beoremote....

.....which the seller should have realized in the first place.

MM

Millemissen:

Ok, maybe the tv was faulty - but much more likely the buyers/elderly people weren’t able to cope with the functions of a modern tv and the beoremote....

.....which the seller should have realized in the first place.

Completely agree.

For the purchase itself though, I think because it was demoed at their home before purchase, distance selling regulations wouldn't apply here. Glad it's been sorted either way though.

Jon:

Completely agree.

For the purchase itself though, I think because it was demoed at their home before purchase, distance selling regulations wouldn't apply here. Glad it's been sorted either way though.

Home demo doesn’t count if the original order was not made on the companies premises then the the person has 14 days to cancel, according to Which.

I find it quite upsetting the the shop concerned had to be pressured into doing the right thing!

StUrrock:

Home demo doesn’t count if the original order was not made on the companies premises then the the person has 14 days to cancel, according to Which.

I find it quite upsetting the the shop concerned had to be pressured into doing the right thing!

Ohhh right cool, that makes sense - agreed!

Hiort:

Not really. The item should be unused and provided in original packaging.

Yes & No -- Under UK consumer law where you have purchased something and NOT going to a physical shop i.e. via phone, letter or Internet which is called "Distance Purchase" then you can try the purchase and return it within 14 days PROVIDED it is undamaged and in the original packaging.

So, it can be used, how else can you try it, but it must go back in the original packaging.