ARCHIVED FORUM -- March 2012 to February 2022READ ONLY FORUM
This is the second Archived Forum which was active between 1st March 2012 and 23rd February 2022
after using the Beovision Horizon for a few months without any problem recently my horizon causes problems.
when watching tv the screen will turning black and then turning in full screen colors. White screen, green screen, blue screen, red screen. The sound of the broadcast is going on.? This happen randomly. Sometimes after one minute, sometimes after three hours? Sometimes multiple times after each other.
chamging channels or input is not changing things. The only thing that works is turning off the device and on again and sometimes turning of the power is the only remedy.
tv has the latest firmware and clean install after that. If the screen is not bugging everything works fine?
does others experienced this behavior and so have a solution.
thanks in advance for your wisdom
regards edwin
Eddegroot72:after using the Beovision Horizon for a few months without any problem recently my horizon causes problems. when watching tv the screen will turning black and then turning in full screen colors. White screen, green screen, blue screen, red screen. The sound of the broadcast is going on.? This happen randomly. Sometimes after one minute, sometimes after three hours? Sometimes multiple times after each other. chamging channels or input is not changing things. The only thing that works is turning off the device and on again and sometimes turning of the power is the only remedy. tv has the latest firmware and clean install after that. If the screen is not bugging everything works fine? does others experienced this behavior and so have a solution. thanks in advance for your wisdom regards edwin
BeoNut since '75
Thanks for the bump. I contacted my b&o dealer but they did niet have experience with this behaviour.
hopefully support can help me further. The intervals are sometimes very short so I have to turn the tv Off and on again several times in the evening.
Good morning,
The issue is repeating a few times a day.
Connected: - Apple TV 2s generation, blu ray philips bp9600, chrome cast
TV zinggo/upc (Dutch) with a cam/ci+ module
I did already install the tv a few times but no luck. I will try to restart without the hdmo ports connected and see if it works.
Hopefully a software update will arise which cures this.
Thanks for the response.
Have you tried to disconnect the tv from the power for a few hours?
Eddegroot72: after using the Beovision Horizon for a few months without any problem recently my horizon causes problems. when watching tv the screen will turning black and then turning in full screen colors. White screen, green screen, blue screen, red screen. The sound of the broadcast is going on.? This happen randomly. Sometimes after one minute, sometimes after three hours? Sometimes multiple times after each other. chamging channels or input is not changing things. The only thing that works is turning off the device and on again and sometimes turning of the power is the only remedy. tv has the latest firmware and clean install after that. If the screen is not bugging everything works fine? does others experienced this behavior and so have a solution. thanks in advance for your wisdom regards edwin
I am always impressed when owners show such grace while having this type problem on a brand new product (that is under warranty?) and their dealer and/or manufacturer just lets them simmer as if some malfunction on expensive products is OK. What I am reading is not a quirk but a failure on the key feature of a video product. While expressing regret but good luck might be a kind reaction, it is a terrible response. Fix the TV.
Eddegroot72: Good morning, The issue is repeating a few times a day. Connected: - Apple TV 2s generation, blu ray philips bp9600, chrome cast TV zinggo/upc (Dutch) with a cam/ci+ module
That is quite a lot, both the issue occurrences and connected devices.
There is one step further which requires you to reinstall the TV without these devices connected. Though I would wait for new software prior to heading down this path.
Good luck.
Beoaus.
Hi,
i disconnected the horizon from the power the whole night. Unfortenately no luck. I also reinstalled the tv without the ecternal devices connected but also no luck.
ancient waiting software update.
regards Edwin
There has been a software update recently. I do not expect a new one very soon. You even may have a hardware issue. Do not struggle any longer and let the dealer solve the problem.
I use a CI+ card , software version : qm153E.0.7.0.209
BartS is correct. Your problem does seem to be on the severe end of the scale and B&O should have these problems resolved.
At this point a process of elimination is what is being asked for, I would suggest removing the card and trying again.
The software you mention was released on the 8th of May 2018. I am using the same version. So by removing the CI+ card and re-installing the TV with no attached devices you are repeating my test.
Thanks, Beoaus.
Thanks,
It is most likely that the problem occured afther the New software because it is dor about there weeks now.
i reinstalled the tv this morning without any devices. I installed the CI card otherwise i cannot watch tv. Same issue again. It Always occurs the first time when Powered on. If it occurs I shut down the power and wait a few minutes after that I can watch a long time without issues.
i informed the dealer, Hopefully they can find the issue.