Beovision Eclipse - Software bug in latest update (2.3.xx) when swifting audio sources from Deezer to "music" DLNA

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Martin Posted: Thu, Nov 29 2018 3:42 PM

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After yesterdays softwareupdate for my Beovision Eclipse soundcenter (software 2.3.xxxx) with Airplay 2, it has arrived a software bug which is very frustrating.

The software-bug appears as follows:

If you start the Eclipse soundcenter with Deezer (thru the B&O app) or Music (DLNA-content), the Bang&Olufsen APP loses the contact with the soundcenter when you switch to another music source. So if You start the TV with Deezer, everything works perfect. But when you switch to Music (DLNA content) the B&O-app loses the contact with soundcenter and there is no cover-art, no time-mark of the song playing and no possibililty to put the music to "pause". If You after this switch back to Deezer, everything works perfect.

If You start the soundcenter with Music-source (DLNA-content), everything works perfect. BUT if you switch to Deezer the same problem occurs as described before (no coverart, no time-mark, no possibility to pause the music).

If you make a "play-list" in the B&O-app and this playlilst has content from both Deezer and music (DLNA-content) the first source that is playing works perfect. When the TV switches to content from DLNA (Music) then the contact between the soundcenter and B&O-app will not work.

Please forward this complaint to your software-developer and make a fix as soon as possible. The last software 2.2.xxxxx before the Airplay2-software worked perfect.

Best Regards
Martin Ström
SWEDEN

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Stan replied on Thu, Nov 29 2018 5:31 PM

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I had all kinds of strange issues yesterday after I upgraded.  After rebooting my Eclipse and my phone, they seem to have gone away.  I haven't played any DNLA sources yet.  I will try that later today.

It didn't help that I also upgraded my wifi equipment yesterday... 

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Stan replied on Thu, Nov 29 2018 5:34 PM

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sorry, duplicate post

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Stan replied on Thu, Nov 29 2018 6:59 PM

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I can play Deezer and DNLA, and switch back and forth just fine.  I'm using the sound center's DNLA, not the TVs.

How do you create your own playlist in the Beo app?

Speaking of the app, have you noticed the "remote control" capabilities?  Including the "touch pad" screen that lets you move the cursor around and select items (similar to LG's "magic remote").

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MrAndersen replied on Thu, Nov 29 2018 9:02 PM

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Hi Martin

That doesn't sound good. We will take a look at this ASAP and I'll keep you updated. 

Br

Thomas; Bang & Olufsen

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Martin replied on Fri, Nov 30 2018 7:24 AM

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Hi Tomas,

I also talked to my dealer in Goethenburg (Sweden) and he also experienced the same fault (softwarebug after latest softwareupdate 2.3.xxx) on his Eclipse in the store.

I would really appreciate if You can make a fix as soon as possible. I use often both Deezer and my DLNA-server (Music-source on the Eclipse) and I change between these sources quite often when I play music with soundcenter.

Have a nice weekend Tomas!.

Best Regards
Martin Ström

SWEDEN

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MrAndersen replied on Fri, Nov 30 2018 8:15 AM

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Hi Martin

A small update. We have reproduced the error. Unfortunately this was not covered in our tests, it is now. We will look into a fix and keep you posted. 

A nice weekend to you too!

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Martin replied on Fri, Nov 30 2018 9:49 AM

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Hi Tomas,

Great! Thanks!

Best Regards
Martin

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Aussie Michael replied on Fri, Nov 30 2018 10:05 PM

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MrAndersen:

We will look into a fix and keep you posted.

A nice weekend to you too!

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elephant replied on Fri, Nov 30 2018 10:23 PM

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Martin:

If you make a "play-list" in the B&O-app and this playlilst has content from both Deezer and music (DLNA-content) the first source that is playing works perfect

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Martin replied on Sat, Dec 1 2018 7:21 AM

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Hi

What I mean with playlist is Playqueue. You can put different tracks and albums in the playqueue both from Deezer and DLNA streaming.

Martin

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Martin replied on Sat, Dec 1 2018 7:21 AM

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Hi

What I mean with playlist is Playqueue. You can put different tracks and albums in the playqueue both from Deezer and DLNA streaming.

Martin

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w5bno123 replied on Sat, Dec 1 2018 2:51 PM

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Chris Townsend:

My Sky won’t select channels. I now type in a channel number and the screen just goes blue, I keep typing the number and eventually it works. Beovision Eclipse, Beolit 15, Beoplay A2, H6/H2, Form 2, Beoplay A3, Beovision 5-42 connected to a DVD1

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Martin replied on Mon, Dec 3 2018 9:48 AM

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Hi Tomas,

When do You expect the software fix ready regarding the bug I mentioned above for the Eclipse?

Best Regards
Martin

SWEDEN

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MrAndersen replied on Tue, Dec 4 2018 8:36 PM

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Hi Martin

The bug is currently being investigated, but I have no ETA on a solution yet. 

Br

Thomas

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w5bno123 replied on Tue, Dec 4 2018 9:44 PM

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Chris Townsend:

Thanks, I’ve no idea how to do it but I’ll crack on. Cheers Beovision Eclipse, Beolit 15, Beoplay A2, H6/H2, Form 2, Beoplay A3, Beovision 5-42 connected to a DVD1

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MrAndersen replied on Thu, Dec 6 2018 1:15 PM

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The bug has been identified and we are working on solution. Test version is expected next week and I will keep you posted on when the fix is going to roll out.

/Thomas

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Martin replied on Thu, Dec 6 2018 2:25 PM

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Hi Tomas,

Great. Looking forward to get the fix before christmas

Best Regards
Martin

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Martin replied on Wed, Dec 12 2018 4:56 AM

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Hi Tomas,

Great work! I have already tried the new software and everything works perfect.

You made the fix very fast😊.

I wish you and the team at B&O a Merry Christmas

Thanks again that you responded so fast on the Eclipse software-bug.

Best Regards

Martin

Sweden

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tigerisak replied on Wed, Dec 12 2018 7:20 AM

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No new SW update for me.

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MrAndersen replied on Wed, Dec 12 2018 7:45 AM

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Hi all

This is only out for beta users but will be rolled out to everyone once we have verified. Credit goes to the vision team for moving fast on this, I'm only the messenger :)

I hope we will have it out to everyone soon. 

Thank you for your patience

Thomas

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Aussie Michael replied on Wed, Dec 12 2018 7:47 AM

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MrAndersen:

Hi all

This is only out for beta users but will be rolled out to everyone once we have verified. Credit goes to the vision team for moving fast on this, I'm only the messenger :)

I hope we will have it out to everyone soon.

Thank you for your patience

Thomas